{"id":2913809,"url":"https://alion.io/job/laborex-algerie-charge-support-systemes-dinformation","title":"Chargé Support Systèmes d'Information","company":{"id":3901181,"name":"Laborex Algerie","domain":"epdis-algerie.com","url":"https://alion.io/company/laborex-algerie","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Algiers, Algeria"],"countries":["DZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SharePoint","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-10-08T09:27:03Z","employer_posted_date":null,"last_verified_at":"2026-10-08T09:27:03Z","board_verified":false,"closed_at":null,"days_open":35,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":35},"description":"Missions principales\nAssurer le support et l'assistance aux utilisateurs (niveau 1 et 2).\n\nDiagnostiquer et résoudre les incidents matériels, logiciels et applicatifs.\n\nParticiper au déploiement et à l'administration des solutions digitales de l'entreprise.\n\nAccompagner les utilisateurs dans la prise en main des outils informatiques.\n\nAssurer le suivi des tickets et la documentation des procédures.\n\nCollaborer avec les équipes métiers pour identifier les besoins et proposer des améliorations.\n\nParticiper aux projets d'évolution du système d'information.\n\nCompétences requises\nBonne maîtrise de l'environnement Windows et de la suite Microsoft 365.\n\nConnaissance des outils et processus digitaux (GED, workflows, applications métiers, digitalisation des processus).\n\nExpérience en support utilisateurs et gestion des incidents.\n\nConnaissance de SAP (navigation, support fonctionnel, assistance utilisateurs).\n\nCompréhension des architectures SI et des applications d'entreprise.\n\nNotions en réseaux, équipements informatiques et sécurité des postes de travail.\n\nProfil recherché\nBac+3 à Bac+5 en Informatique, Systèmes d'Information ou équivalent.\n\nExpérience en support informatique ou support applicatif.\n\nSens du service et orientation utilisateur.\n\nExcellent relationnel et capacités de communication.\n\nEsprit d'analyse, rigueur et autonomie.\n\nCapacité à travailler en équipe et à gérer plusieurs sujets simultanément.\n\nAtouts supplémentaires\nExpérience dans un environnement industriel ou pharmaceutique.\n\nConnaissance des outils collaboratifs Microsoft (Teams, SharePoint, Power Platform).\n\nParticipation à des projets de transformation digitale.\n\n Excellent relationnel et capacités de communication.\nEsprit d'analyse, rigueur et autonomie.\n\nCapacité à travailler en équipe et à gérer plusieurs sujets simultanément.\n\nAtouts supplémentaires\nExpérience dans un environnement industriel ou pharmaceutique.\n\nConnaissance des outils collaboratifs Microsoft (Teams, SharePoint, Power Platform).\n\nParticipation à des projets de transformation digitale.","description_format":"text","description_chars":2058,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Pharmaceutical Distribution"],"lifecycle":[{"event":"open","at":"2026-10-20T10:10:46Z"}],"visa":[],"liveness":{"score":21,"band":"cold","label":"Long shot","p_open":0.6,"p_active":0.632,"p_room":0.55,"age_days":35,"expected_fill_days":26,"reasons":["seen:35","win:tail"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/laborex-algerie-charge-support-systemes-dinformation","json_url":"https://alion.io/job/laborex-algerie-charge-support-systemes-dinformation.json","meta":{"generated_at":"2026-11-12T22:09:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":46816,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":3901181},"rest":"https://alion.io/mcp/rest/get_company?id=3901181"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flaborex-algerie-charge-support-systemes-dinformation"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flaborex-algerie-charge-support-systemes-dinformation"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flaborex-algerie-charge-support-systemes-dinformation"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/laborex-algerie-charge-support-systemes-dinformation\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flaborex-algerie-charge-support-systemes-dinformation"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2913809}},{"tool":"search_jobs","arguments":{"company":"epdis-algerie.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2913809},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}