{"id":139174,"url":"https://alion.io/job/laborup-it-analyst-ii-manufacturing-technology-support","title":"IT Analyst II - Manufacturing Technology Support","company":{"id":6512,"name":"Laborup","domain":"laborup.com","url":"https://alion.io/company/laborup","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"A","score":89,"open_postings":9,"ghost_share":0,"stale_share":0.444,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Analytics","role_family":"Analytics","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mascot, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":54000,"max_usd":102000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1085},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-18T03:39:49Z","employer_posted_date":"2026-09-18","last_verified_at":"2026-10-28T14:25:14Z","board_verified":true,"closed_at":null,"days_open":40,"trust":{"level":"ok","repost_count":1,"flags":[],"days_open":40},"description":"We are seeking an experienced IT Analyst II to provide hands-on technology support within a fast-paced manufacturing environment. This position combines advanced end-user support, infrastructure administration, plant-floor technology support, and small-scale project leadership.\nThe ideal candidate is a strong technical troubleshooter who can independently resolve complex issues, identify root causes, improve system reliability, and work closely with production teams, site leadership, corporate IT, and external vendors.\nThis is a hands-on, site-based IT role supporting both traditional business technology and technology used throughout manufacturing operations.\nResponsibilities:\nTechnical Support & Troubleshooting:\nProvide Tier II technical support for PCs, Windows environments, Microsoft 365, printers, RF devices, handheld equipment, labeling systems, and related hardware.\nDiagnose and resolve complex hardware, software, operating system, application, and connectivity issues.\nPerform root cause analysis on recurring problems and implement corrective actions to reduce downtime.\nMaintain accurate service tickets, technical documentation, change records, and knowledge-base materials.\nSupport users across both office and manufacturing environments. \nInfrastructure & Systems Administration:\nSupport Active Directory, including user accounts, groups, permissions, and basic Group Policy administration.\nWork with SCCM / endpoint management tools for software deployments, device management, and system updates.\nPerform Windows imaging, workstation deployments, hardware replacements, and user profile migrations.\nSupport print services, network-connected equipment, and manufacturing-floor devices.\nTroubleshoot basic LAN/WAN and wireless connectivity issues and coordinate more complex escalations with infrastructure teams.\nAssist with backup verification, system recovery, disaster recovery testing, and infrastructure health checks.\nManufacturing & Plant Technology:\nProvide hands-on support for technology used within a manufacturing or industrial environment.\nTroubleshoot shop-floor computers, RF equipment, scanners, handheld devices, label printers, and integrated production technology.\nSupport manufacturing and operational systems according to established procedures and standards.\nDocument system dependencies, recovery procedures, common failure points, and troubleshooting processes.\nWork directly with operations and production teams to minimize technology-related downtime.\nProjects & Continuous Improvement\nLead smaller IT projects from planning through implementation and completion.\nCoordinate timelines, stakeholders, vendors, communications, and project risks.\nSupport hardware/software refreshes, infrastructure upgrades, system deployments, and technology improvement initiatives.\nIdentify opportunities to improve standardization, system reliability, first-time-fix rates, and overall support efficiency.\nDevelop technical procedures, job aids, and site support documentation.\nRequirements\nAssociate degree in Information Technology, Computer Science, or a related field with 3+ years of relevant experience, or\nBachelor's degree in a related technical field with approximately 2-4 years of relevant experience.\nPrevious IT support experience within manufacturing, industrial, warehouse, or distribution environments strongly preferred.\nStrong working knowledge of Microsoft Windows and Microsoft 365.\nExperience with Active Directory, SCCM, endpoint management, device deployment, and print services.\nExperience troubleshooting PCs, printers, scanners, RF devices, handheld equipment, and network-connected devices.\nWorking knowledge of basic LAN/WAN networking and wireless troubleshooting.\nBenefits\nDirect Hire\nHealth, dental, and vision employee benefit 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