IT Support & Help Desk Specialist (Talent pool)
Lago
Job: IT Support & Help Desk Specialist
Remote: LATAM
Salary: USD $ based on experience
Industry: Marketing, E-commerce, SaaS
Join the HireLago Vetted Talent Network
Looking for your next career opportunity with innovative global companies?
HireLago is a curated talent marketplace that connects exceptional professionals with fast-growing companies across the U.S. and internationally. We don't just collect resumes, we carefully vet candidates to ensure they are ready to stand out when opportunities arise.
By applying to this role, you'll have the opportunity to:
- Complete an interview with our recruiting team.
- Become part of our exclusive vetted talent community.
- Be considered for current and future opportunities that match your skills and experience.
- Gain visibility with our hiring partners, who actively search our marketplace for qualified professionals.
Our partners hire across a wide range of functions, including Operations, Customer Success, Marketing, Sales, Finance, HR, IT, Engineering, E-commerce, Executive Support, and more.
Whether you're actively looking for a new role or simply want to be ready when the right opportunity comes along, joining the HireLago talent network is a great way to get noticed.
Apply today and become part of a trusted community of professionals ready to be hired.
Role Scope & Purpose
The IT Support & Help Desk Specialist provides technical assistance and support to employees, resolving hardware, software, network, and system-related issues to minimize downtime and maintain productivity. This role is the first line of defense for all internal IT issues, responsible for diagnosing and resolving problems efficiently, escalating complex cases when necessary, and ensuring a reliable technology environment for the organization. The IT Support Specialist also contributes to IT documentation, user training, and the maintenance of systems and infrastructure.
Key Responsibilities
- Serve as the first point of contact for all IT support requests via helpdesk ticketing system, email, chat, or phone.
- • Diagnose and resolve hardware, software, network connectivity, and account access issues for end users.
- • Set up, configure, and maintain employee workstations, laptops, peripherals, and software applications.
- • Manage user accounts, permissions, and access control across systems (Active Directory, Google Workspace, Microsoft 365, etc.).
- • Troubleshoot and escalate complex technical issues to senior IT staff or third-party vendors.
- • Maintain IT asset inventory including hardware, licenses, and software.
- • Document troubleshooting steps, resolutions, and technical procedures in the knowledge base.
- • Support onboarding and offboarding processes including device provisioning and account setup/deactivation.
- • Monitor system health, apply software updates and patches, and assist with basic network maintenance.
- • Communicate technical concepts clearly to non-technical users.
Requirements
Requirements
- 1-3 years of IT support or help desk experience.
- Proficiency in troubleshooting Windows and/or macOS environments.
- Experience with user account management (Active Directory, Google Workspace, or Microsoft 365).
- Familiarity with helpdesk ticketing systems (Jira Service Management, Zendesk, ServiceNow, or similar).
- Strong problem-solving skills with the ability to diagnose and resolve technical issues efficiently.
- Clear communication skills - able to explain technical issues to non-technical users.
- Understanding of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
- Availability to work US time zones.
- Comfortable working as an independent contractor.
Nice to Have
- CompTIA A+, Network+, or equivalent IT certification.
- Experience with MDM solutions (Jamf, Intune, or similar) for device management.
- Familiarity with cloud platforms (AWS, Azure, Google Cloud) at a basic level.
- Experience supporting remote or distributed teams.
- Knowledge of cybersecurity fundamentals and endpoint security tools.
- Experience with IT asset management systems.
Ready to Get Noticed?
Apply now to join the HireLago Talent Network and put your experience in front of companies actively hiring Account Managers today.
Benefits
Remote Work: Work from anywhere-our team is global, and we value work-life balance.
Growth Opportunities: As a key player i you’ll have the chance to shape your role and grow with us.
Innovative Culture: Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.
As part of our recruitment process, all candidates will be kindly asked to agree to
Lago’s Confidentiality and Non-Circumvention Agreement
. This ensures a respectful and professional experience for everyone involved.