{"id":1193946,"url":"https://alion.io/job/lakefield-veterinary-group-customer-service-representative-4","title":"Customer Service Representative","company":{"id":709754,"name":"Lakefield Veterinary Group","domain":"lakefieldvet.com","url":"https://alion.io/company/lakefield-veterinary-group","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":83,"ghost_share":0,"stale_share":0.012,"repost_share":0,"time_to_fill_p50_days":109,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Plymouth, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":72000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":374},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-24T14:46:08Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T21:48:51Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Rockford Road Animal Hospital is looking to add a part-time customer service representative to our team! \nAre you a passionate individual looking to further your veterinary knowledge and support pets in your community? We are looking for an eager, dedicated customer service representative to join our team! We are a seven doctor general practice that is focused on growth and learning. We offer great benefits, competitive wages, and no Sundays, holidays, or overnight shifts. We are AAHA certified and pride ourselves in working on low stress and fear free techniques for our patients! \nOur ideal candidate is driven, passionate, punctual, has an immense love for animals and the human-animal bond, and is eager to learn. Prior veterinary reception experience is preferred. \nIf you are interested in joining a team of compassionate, dedicated individuals, reach out to us today! We're super excited to have you join us! \nPOSITION SUMMARY:\nThe Customer Service Representative (CSR) actively recruits new clients and promotes hospital services. Schedules client visits and drives the flow of clients and pets through the hospital to aid the productivity of the veterinary medical team. Ensures good communication with the clients, and coordinates the care of the pets, influencing clients to return and refer their friends and families.\nWHAT YOU’LL DO (Essential Functions):\nFoster a culture built on our values: Respect, Learning, Do the Right Thing, WOW Service, and Fun\nMaintain knowledge of the services the hospital provides and utilizes the information to promote the hospital’s services and products to existing and prospective customers\nWelcome clients and pets, ensuring that they are comfortable in the hospital, and educating the clients about preventative care and pet health needs\nAssist incoming clients. Document and enter the pet’s history, requested services, and other pertinent information within the practice management software\nDirect the flow of clients and pets to ensure superior client care and maximum productivity of the veterinary medical team\nAnswer basic questions from clients on the phone and in person, act as an initial triage to determine patient’s service needs. Refer the patient to the appropriate veterinary staff as needed\nSchedule client appointments and follow-up exams. Work with Veterinarian(s) and veterinary staff as needed to ensure optimal scheduling\nAssist outgoing clients by providing all necessary instructions, information, and invoices\nDispense prescription items per the Veterinarian's instructions and sells retail products\nResponsible for cash management including accepting payments for products and services provided. Perform daily reconciliation of the cash drawer\nRespond to customer complaints in a professional, courteous manner and act satisfactorily to resolve the problem\nSupport a practice environment that promotes collaboration and teamwork to ensure the delivery of quality, compassionate, effective, and efficient health care to pets\nComply with all practice policies, quality assurance guidelines, and minimum standards of care\nPerform other duties and projects as requested\nWHAT WE’RE LOOKING FOR (Essential Qualifications):\nEducation:\nHigh School Diploma or GED required\nProfessional Licenses/Certifications: None\nExperience:\n1+ years experience in retail sales or customer service preferred\nExperience in a medical facility desired\nKnowledge, Skills and Ability:\nAbility to provide effective customer service principles\nBasic knowledge of medical terminology\nBasic proficiency with a variety of computer programs including Microsoft Office Suite\nBasic written, verbal, and active listening communication skills\nStrong customer relations and interpersonal skills\nExercises tact and diplomacy in dealing with sensitive issues and situations\nPrioritize work and handle a variety of tasks simultaneously, with frequent interruptions\nStrong organizational and time management skills\nEffectively and quickly responds to requests in a proactive manner\nStrong attention to detail and high level of accuracy\nPHYSICAL DEMANDS:\nWhile performing the duties of this job, the team member is regularly required to talk and hear. The team member must frequently use a computer for long periods of time. Specific vision abilities are required to do this job including close vision. This position requires walking and/or standing for long periods of time, bending, reaching, grasping, and repetitive motions. May be exposed to disinfectant/sanitation chemicals, pets dander, and excretions. This position is exposed to low to moderate noise levels. Must be able to lift up to 30 lbs. unassisted, 50 lbs. with assistance. Must be able to work flexible hours including evenings and weekends.\nAbout Lakefield\nWe believe exceptional veterinary care starts with exceptional people. \nWe partner with hospitals across the country to preserve what makes each practice special - its people, culture, and connection to community - while providing the operational support and resources that allow teams to thrive. \nAs we grow, we are committed to creating an environment where team members feel respected, supported, and empowered to deliver outstanding care. \nOur Values \nOur culture is built on five core values that guide how we work and serve: \nRespect \nLearning \nDo the Right Thing \nWow Service \nFun \nIf these resonate with you, you’ll fit right in. \nEqual Employment Opportunity \nLakefield Veterinary Group is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all team members and applicants.\nCompensation Range\n$17—$20 USD","description_format":"text","description_chars":5614,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Farming & Agriculture","Veterinary Medicine"],"lifecycle":[{"event":"open","at":"2026-09-24T18:03:45Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":109,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-09-25T00:21:50Z"},"pay":null,"html_url":"https://alion.io/job/lakefield-veterinary-group-customer-service-representative-4","json_url":"https://alion.io/job/lakefield-veterinary-group-customer-service-representative-4.json","meta":{"generated_at":"2026-09-25T00:21:50Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":362,"day_limit":5000,"remaining_today":4638,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}