{"id":663329,"url":"https://alion.io/job/lakefield-veterinary-group-emergency-client-service-representative-csr-puget-sound-veterinary-specialty-emergency","title":"Emergency Client Service Representative (CSR) - Puget Sound Veterinary Specialty + Emergency","company":{"id":709754,"name":"Lakefield Veterinary Group","domain":"lakefieldvet.com","url":"https://alion.io/company/lakefield-veterinary-group","size_band":"201-500","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":95,"open_postings":83,"ghost_share":0,"stale_share":0.012,"repost_share":0,"time_to_fill_p50_days":109,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Washington, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":86000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":374},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-03T05:21:45Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-09-25T01:07:13Z","board_verified":true,"closed_at":null,"days_open":113,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":112},"description":"Emergency Client Service Representative (CSR) - Veterinary ER\nPuget Sound Veterinary Specialty & Emergency (PSVSE)\nAt PSVSE, our CSR team is more than a front desk team-they are often the first point of support for pets and people during some of their most stressful moments. We are seeking an experienced Emergency Client Service Representative who thrives in a fast-paced environment, communicates with empathy and confidence, and is passionate about providing exceptional client care.\nOur hospital is committed to providing gold standard emergency and specialty veterinary care while fostering a culture of compassion, collaboration, accountability, and continuous learning. We believe every interaction matters and that great patient care starts with great communication and teamwork.\nPosition Summary\nThe Emergency CSR plays a critical role in supporting the flow of our 24/7 emergency hospital. This position is responsible for managing incoming emergency calls, coordinating patient check-ins, obtaining accurate patient information, supporting medical team communication, and ensuring clients feel supported throughout their visit.\nThis role is ideal for someone who can remain calm and professional during high-stress situations while creating a compassionate and welcoming experience for clients and patients alike.\nWhat You’ll Do\nAnswer and manage incoming emergency calls with urgency, professionalism, and empathy\nProvide compassionate support to clients during stressful and emotional situations\nObtain accurate patient histories and communicate effectively with the medical team\nTriage calls appropriately and prioritize incoming cases based on urgency\nCheck in emergency patients efficiently while maintaining a positive client experience\nSupport front desk workflow including documentation, payments, and medical record management\nCollaborate closely with doctors, technicians, assistants, and leadership to support patient care\nMaintain an organized, professional, and team-focused reception environment\nWhat We’re Looking For\nMinimum of 1 year of veterinary CSR or reception experience required\nEmergency or specialty veterinary experience strongly preferred\nStrong multitasking, communication, and problem-solving skills\nAbility to remain calm, compassionate, and efficient in high-pressure situations\nConfidence handling emotional or sensitive client interactions\nTeam-oriented mindset with a willingness to learn, grow, and support others\nBenefits & Perks\nFull-time team members are eligible for:\nHealth, Dental, and Vision Insurance\n401(k) with employer match\nEmployee Assistance Program (EAP)\nContinuing Education allowance\nAnnual scrub allowance\nPaid Time Off (PTO)\nPaid Holidays\nEmployee pet discount\n Weekday overnight and weekend shift differentials offered\nWhy PSVSE\nAt PSVSE, we believe in supporting one another, growing together, and providing exceptional care to every patient and client who walks through our doors. Our CSR team plays a vital role in creating trust, communication, and compassion from the very first interaction.\nIf you are looking for a meaningful role in a collaborative emergency and specialty environment, we would love to hear from you.\nCompensation Range\n$19—$26 USD","description_format":"text","description_chars":3223,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Veterinary Medicine","Farming & Agriculture"],"lifecycle":[{"event":"open","at":"2026-09-10T21:45:05Z"}],"liveness":{"score":32,"band":"fade","label":"Fading","p_open":1,"p_active":0.738,"p_room":0.44,"age_days":113,"expected_fill_days":109,"reasons":["conf:3","win:tail","crowd:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/lakefield-veterinary-group-emergency-client-service-representative-csr-puget-sound-veterinary-specialty-emergency","json_url":"https://alion.io/job/lakefield-veterinary-group-emergency-client-service-representative-csr-puget-sound-veterinary-specialty-emergency.json","meta":{"generated_at":"2026-09-25T01:47:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1812,"day_limit":5000,"remaining_today":3188,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}