{"id":856654,"url":"https://alion.io/job/lakesidesoftware-senior-principal-product-manager","title":"Senior (Principal) Product Manager","company":{"id":679861,"name":"Lakeside Software","domain":"lakesidesoftware.com","url":"https://alion.io/company/lakesidesoftware","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"B","score":75,"open_postings":4,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ann Arbor, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":140000,"max_usd":249000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":314},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITSM","optional":false}],"status":"live","first_seen_at":"2026-09-09T00:00:00Z","employer_posted_date":"2026-09-09","last_verified_at":"2026-11-10T08:58:47Z","board_verified":true,"closed_at":null,"days_open":62,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":62},"description":"Lakeside Software is looking for a Senior or Principal Product Manager to own and advance key areas of the SysTrack platform. You will independently take customer and business problems from discovery through delivery, while developing a clear point of view on how the capabilities you own should evolve.\nYou will work closely with Engineering, UX, Customer Success, Sales, Support, and other product leaders to understand customer needs, set priorities, define requirements, and guide product investments through development and release.\nWhat You'll Do\nOwn the roadmap, priorities, and backlog for assigned areas of SysTrack \nDevelop a clear understanding of the customer problems, workflows, and technical capabilities within your product areas \nEngage directly with customers and internal teams to identify pain points, unmet needs, and recurring product opportunities \nSeparate underlying customer problems from requested solutions and validate concepts before significant engineering investment \nTranslate product direction into clear epics, features, workflows, requirements, and acceptance criteria \nMake and communicate tradeoffs between new functionality, customer requests, usability, technical investment, and defects \nPartner closely with Engineering and UX throughout discovery, planning, implementation, and release \nMake timely product decisions when scope, requirements, or technical constraints change \nEnsure individual investments contribute to a coherent SysTrack experience \nRepresent your product areas in customer conversations, roadmap discussions, and internal planning \nBuild expertise in Digital Employee Experience, endpoint management, IT operations, and adjacent markets \nContribute to broader product planning and identify patterns that may have implications across SysTrack \nRequirements\nWhat We're Looking For\n4-7 years of product management experience, preferably in enterprise software \nDemonstrated experience independently owning software features or product areas from discovery through delivery \nStrong ability to turn ambiguous customer problems into structured product opportunities and requirements \nSound judgment when balancing customer needs, strategic priorities, technical investment, and delivery constraints \nExperience working directly with engineers on technically complex products \nExperience engaging with customers and translating feedback into product decisions \nStrong written and verbal communication skills \nComfort making decisions with incomplete information and adjusting as new evidence becomes available \nExperience with DEX, endpoint management, ITSM, analytics, observability, enterprise AI, automation, APIs, or other data-intensive enterprise software is helpful.\nBenefits\n Medical, Dental & Vision Insurance\n Flexible Spending\n Short & Long Term Disability Insurance\n Company Paid Life & Voluntary Life & AD&D Insurance\n 401(k) matching\n 11 Days Observed Holidays\n 20 Days PTO\n 5 Days Paid Sick Time\n Opportunities for career development and growth\n A collaborative and supportive team 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