Seasonal Client Services Associate

LAKE started because two friends had a wild dream and the grit to see it through. We retainedthat entrepreneurial spirit while infusing our company with the things that really matter along the way, like kindness, trust, and authenticity. We'realways above ego and work hard - in the softest pajamas imaginable. LAKE believes that the most comfortable part of your day should be celebrated. For us, these comfortable moments are nights at home with our families, weekend escapes with friends, a dose of me-time after a long day, and holidays that gather everyone together. 

We are looking for a Seasonal Client Services Associate to serve as a Brand ambassador and provide unmatched hospitality to our clientsacrossvarious channels, leadingwith a problem-solving mindset anddeliveringwarm, timelyresponses.

Who You Are

• You have client-facing or retail experience and are comfortable using your judgment to make real-time decisions, including handling exceptions and creating thoughtful accommodations for customers.
• You thrive in a fast-paced, high-volume environment and can stay focused and organized while managing competing requests and interruptions.
• You’re a quick learner who picks up new tools, systems, and processes with ease.
• You’re solution-oriented and resourceful-you look for ways to solve problems independently before escalating when necessary.
• You communicate clearly and thoughtfully, with strong written communication skills and attention to detail.
• You bring genuine warmth and a hospitality-minded approach to every customer interaction.
• You’re a collaborative team player who shares information, supports your colleagues, and contributes to a positive team environment.

What You'll Do

• Provide superior service and support to our clients by promptly responding across various channels, including emails, chats, and phone calls. 

• Communicate daily with our Operations Team to ensure a seamless fulfillment and returns experience. 

• Ensure up-to-date information for inventory, sales, special collections, and discontinued items. 

• Efficiently utilize our ERP and other software applications to ensure the highest quality client experience with the primary goal of expeditious problem resolution. 

• Maintain an acute knowledge of our collections with the ability to speak about them fluently. 

•  Assist with client outreach and relations in order to maximize customer experience and promote the LAKE lifestyle. 

What You'll Bring

• A customer-first mindset and a natural ability to make people feel welcomed, supported, and taken care of.
• Confidence using good judgment in the moment to find thoughtful solutions and create positive customer experiences.
• The ability to manage a high volume of requests while staying organized, focused, and calm under pressure.
• A resourceful, solutions-oriented approach-you’ll look for answers, take initiative, and know when to bring in additional support.
• The curiosity and adaptability to quickly learn new tools, systems, and processes.
• Strong written and verbal communication skills, with an ability to communicate clearly, warmly, and professionally.
• A collaborative, team-oriented attitude and a willingness to jump in wherever needed.