Business Development Associate
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!
Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
We are looking for a proactive Business Development Associate to acquire new merchants, e-commerce businesses, and retailers for our delivery services. The associate needs to identify potential clients, pitch our solutions, and close deals to grow the client portfolio and hit acquisition targets. The candidate will also build strong client relationships and work closely with internal teams to ensure smooth onboarding and service delivery.
As part of a multinational, tech-driven organization, the candidate will have the opportunity to make a social impact by connecting users with services that support local communities, all while growing in a fast-paced, innovative environment.
Think you are up for it? Apply now!
What You'll Do:
1. Acquisition:
(a) Inbound: Convert incoming client inquiries into new business for 2 Wheeler delivery services.
(b) Outbound: Proactively acquire new clients and reactivate churned 2 Wheeler accounts across e-commerce, retail, fashion, beauty, pharmacy, grocery, and other frequent intra-city delivery businesses.
2. Retention: Drive consistent order generation and service utilization from the existing client base by identifying needs, resolving concerns, and tracking performance through internal tools.
3. Campaign Management & User Education: Run PDS (promotion, discount, subsidy) strategies to boost acquisition and order growth, and educate clients via in-app messages, SMS, and other channels.
What We Seek:
- Strong sales skills with the ability to identify prospects, understand customer needs, and effectively pitch Lalamove’s solutions and USPs.
- Proven ability to acquire and onboard new clients across target industries (e.g., e-commerce, retail, fashion, beauty, gadgets, pharmacy, grocery, etc.).
- Excellent written and verbal communication skills with the ability to build trust and influence potential clients.
- A confident and personable approach to build and maintain strong relationships with businesses.
- Comfortable with cold outreach, field visits, negotiations, follow-ups, and converting prospects into active clients.
- A can-do attitude with strong ownership and the drive to identify opportunities and make things happen.
What You'll Need:
- A university degree in Business, Marketing, or a related field.
- 2-4 years of proven experience in B2B sales, business development, merchant acquisition, or a related field
- Experience in logistics, e-commerce, retail, fintech, marketplace or telecommunications businesses will be considered as a big advantage.
- Ability to conduct cold outreach, client visits, presentations, negotiations, and follow-ups independently.
- Strong communication and negotiation skills in both English and Bangla.
- Proficiency in Microsoft Office 365 and Google Workspace, with the ability to maintain sales pipelines and reports.
- A proactive, target-driven mindset with strong ownership and willingness to take initiative.