{"id":1082567,"url":"https://alion.io/job/lalamove-customer-service-associate-3","title":"Customer Service Associate","company":{"id":180334,"name":"Lalamove","domain":"lalamove.com","url":"https://alion.io/company/lalamove","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":80,"open_postings":38,"ghost_share":0,"stale_share":0.789,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hong Kong"],"countries":["HK"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":21000,"max_usd":44000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2025-09-18T03:44:44Z","employer_posted_date":"2025-09-18","last_verified_at":"2026-10-22T08:33:13Z","board_verified":true,"closed_at":null,"days_open":399,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":399},"description":"This role is one of the most important positions in our company because you have the most touch points with our users and drivers. You will rush to answer every call on the first ring, and when you are on the phone, you are our lalamove ambassador. Whether our customers or drivers have a positive experience with us depends on you.\nNo two days are ever the same in customer service and don't be surprised if you receive customer or driver complaints occasionally, it probably means that they are feeling frustrated and they need your help. Our best CS role model gives it a laugh and tries their best to turn around the situation. No hard feelings.\nThis role suits someone who is positive, outgoing and customer-oriented. To succeed, you must be passionate about our business.\n優質的客戶服務是Lalamove最重視的價值，而客戶服務部站在公司的最前線，是提供優質服務的關鍵。與客戶和司機溝通時，您將代表Lalamove化身為Lalamove大使，您將決定客戶及司機的體驗。您必須致力提供最佳服務，因為Lalamove的形象是由您建立!\n客戶服務部每日需要處理各種不同的問題，您需要以平常心去面對每一通來電、以專業態度協助客戶及司機解決問題。\nResponsibilities 主要職責：\nAnswer incoming customer and driver calls/ Handling chats enquiry and fulfill their request; \n接聽熱線電話/處理線上即時對話，滿足顧客及司機的需要\nUpdate customers on their order status and manage their expectation;\n為客戶跟進訂單進度及管理客戶要求\nMonitor fulfillment, and help customers find a vehicle if they have been waiting for a while;\n監控訂單配對率，協助乘客尋求合適的司機\nManage corporate users and their request;\n協助管理商業客戶，以滿足他們的需求\nResolve user conflicts and performance issues related to drivers;\n處理顧客投訴，協助顧客及司機解決問題\nMotivate your peers, and be a role model to others.\n與同事建立良好關係，成為團隊中的好榜樣\nShift Duty is needed 需輪班工作\n(Hotline Operating hr: Mon - Sat: 08:00 -22:00, Sun& P.H: 09:00 -22:00)\nRequirements 資歷要求：\nF.5 or HKDSE graduated or above \n中五或DSE 以上學歷程度\n1 year relevant work experience (Fresh Graduates are also welcome)\n1 年相關工作經驗 (歡迎應屆畢業生)\nAssertive with excellent interpersonal and communication skills\n良好溝通技巧\nGood team player and responsible\n良好團隊精神，有責任感\nFluent in written and spoken English and Cantonese\n流利廣東話及英語書寫及會話\nKnowledge and understanding of mobile and web technologies\n有基本流動電話及電子科技知識\nProficient in Chinese and English typing\n懂中英文輸入法","description_format":"text","description_chars":2077,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Chinese","level":"Advanced (C1)","optional":false},{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Courier Services"],"lifecycle":[{"event":"open","at":"2026-09-21T03:46:43Z"}],"visa":[],"liveness":{"score":5,"band":"cold","label":"Long shot","p_open":1,"p_active":0.162,"p_room":0.28,"age_days":399,"expected_fill_days":59,"reasons":["conf:1","stale_co","velocity","win:tail","crowd:junior,brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/lalamove-customer-service-associate-3","json_url":"https://alion.io/job/lalamove-customer-service-associate-3.json","meta":{"generated_at":"2026-10-22T11:21:30Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9236,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":180334},"rest":"https://alion.io/mcp/rest/get_company?id=180334"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flalamove-customer-service-associate-3"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flalamove-customer-service-associate-3"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flalamove-customer-service-associate-3"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lalamove-customer-service-associate-3\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flalamove-customer-service-associate-3"}]}