{"id":2066711,"url":"https://alion.io/job/lalamove-customer-service-associate-5","title":"Customer Service Associate","company":{"id":180334,"name":"Lalamove","domain":"lalamove.com","url":"https://alion.io/company/lalamove","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":83,"open_postings":36,"ghost_share":0,"stale_share":0.667,"repost_share":0,"time_to_fill_p50_days":59,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Tokyo, Japan"],"countries":["JP"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":14000,"max_usd":30000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":1966},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false}],"status":"live","first_seen_at":"2026-10-08T02:55:15Z","employer_posted_date":"2026-10-08","last_verified_at":"2026-10-21T06:52:20Z","board_verified":true,"closed_at":null,"days_open":13,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":13},"description":"Founded in Hong Kong in 2013, Lalamove is an on-demand delivery platform that redefines logistics through technology. Driven by our mission to \"empower local communities by making delivery fast and affordable,\" we are a global unicorn operating across markets in Asia, Latin America, Europe, and the Middle East. We seamlessly connect people, vehicles, and freight to support city infrastructure.\nAs a Customer Service Associate, you will assist customers with inquiries and complaints related to our products and services. Your ability to think quickly, solve problems effectively, and work as part of a team will be essential to your success. This role offers a unique opportunity to have a measurable impact on our market by supporting the growth of business clients on our platform.\nWhat you’ll do\nProvide world-class customer service to corporate clients, individual customers, and partner drivers via live chat, call or email\n\nInvestigate and resolve customer concerns.\n\nRespond to inquiries, guide customers, and ensure first-contact resolution.\n\nWork regularly with our Driver Operations, Sales, and Finance teams.\n\nRecord details of inquiries, comments, and complaints.\n\nSupport users and drivers by answering their questions proactively, clearly, and efficiently, using the right methods and tools.\n\nWhat you’ll need\n1+ year of experience in customer service, a contact center, or BPO.\n\nNative-level written and verbal communication skills in Japanese.\n\nBusiness-level written and verbal communication skills in English.\n\nPositive, customer-oriented mindset with strong communication skills.\n\nTarget-driven and adaptable, with the ability to handle a fast-paced environment, multitask, and solve problems effectively.\n\nWillingness to work flexible shift schedules, including weekends and public holidays.\n\nComputer literacy, including familiarity with Google Workspace (e.g., Docs, Sheets) and instant messaging tools.\n\nWhy join Lalamove\nGlobal Culture: The energy of a global tech giant combined with the focus of a local Japanese startup.\n\nImpact: You aren't just managing tickets; you are helping shape how Japan moves.\n\nGrowth: Opportunities for career advancement as we expand our footprint across Japan.","description_format":"text","description_chars":2219,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Japanese","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Courier Services"],"lifecycle":[{"event":"open","at":"2026-10-08T04:14:20Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":13,"expected_fill_days":59,"reasons":["conf:2","stale_co","velocity","win:early","comp:junior,brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":null,"html_url":"https://alion.io/job/lalamove-customer-service-associate-5","json_url":"https://alion.io/job/lalamove-customer-service-associate-5.json","meta":{"generated_at":"2026-10-21T08:57:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":12726,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-22T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":180334},"rest":"https://alion.io/mcp/rest/get_company?id=180334"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flalamove-customer-service-associate-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flalamove-customer-service-associate-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flalamove-customer-service-associate-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lalamove-customer-service-associate-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flalamove-customer-service-associate-5"}]}