{"id":3330619,"url":"https://alion.io/job/lalamove-driver-operations-associate-driver-assistance","title":"Driver Operations Associate - Driver Assistance","company":{"id":180334,"name":"Lalamove","domain":"lalamove.com","url":"https://alion.io/company/lalamove","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"B","score":78,"open_postings":32,"ghost_share":0,"stale_share":0.875,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-11-04T06:34:25Z"}},"role":"Operations","role_family":"Operations","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Parañaque, Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":9000,"max_usd":23000,"period":"year","method":"role_country_seniority_unknown","sample_n":50},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Sheets","optional":false},{"name":"Microsoft Excel","optional":false}],"status":"live","first_seen_at":"2026-10-27T07:55:11Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-04T12:09:45Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it! Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday.\nAt Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple.\nWhat You'll Do:\nDaily face-to-face assistance for drivers involving account concerns.\nEnsure positive experience for drivers visiting the hub\nProvide clear and accurate information regarding the service\nManage and resolve high-priority or complex driver cases, including safety violations and brand impacting cases. \nWhat We Seek:\nStrong verbal communication skills with empathy and patience in handling frustrated drivers or clients.\nQuick to assess concerns, stay calm under pressure, and provide effective solutions.\nExperienced in managing complex or sensitive driver cases.\nAble to identify patterns, inefficiencies, and risks from case data and act on insights.\nClear and professional communicator in both written and verbal interactions.\nProficient in using dashboards, ticketing tools, and reporting systems. \nWhat You'll Need:\nCollege graduate\nKnowledgeable in using Microsoft Excel and Google Sheets\nExperience using case management or CRM tools (e.g., Salesforce, Zendesk, proprietary platforms)\nExperience in case management, driver support or customer service in a fast-paced environment","description_format":"text","description_chars":1788,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Delivery","Courier Services"],"lifecycle":[{"event":"open","at":"2026-10-27T11:58:54Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":7,"expected_fill_days":56,"reasons":["conf:3","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-04T06:34:25Z"},"pay":null,"html_url":"https://alion.io/job/lalamove-driver-operations-associate-driver-assistance","json_url":"https://alion.io/job/lalamove-driver-operations-associate-driver-assistance.json","meta":{"generated_at":"2026-11-04T15:00:56Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22777,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-05T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":180334},"rest":"https://alion.io/mcp/rest/get_company?id=180334"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flalamove-driver-operations-associate-driver-assistance"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flalamove-driver-operations-associate-driver-assistance"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flalamove-driver-operations-associate-driver-assistance"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lalamove-driver-operations-associate-driver-assistance\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flalamove-driver-operations-associate-driver-assistance"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3330619}},{"tool":"search_jobs","arguments":{"company":"lalamove.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3330619},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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