# Customer Service Representative / Order Processing / Order Fulfilment

The group you’ll be a part of The Global Operations Group brings information systems, facilities, supply chain, logistics, and high-volume manufacturing together to drive the engine of our global business operations. We help Lam deliver industry-leading solutions with speed and efficiency, while actively supporting the resilient and profitable growth of Lam's business. What you’ll do Interacts with customers and/or service representatives to handle a variety of pre-sales or post-sales service functions. Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges. Follows up on urgent orders to ensure they have shipped. Creating and maintaining Sales Orders, Quotations, Delivery orders, Service Orders, and Customer Owned Material Refurbishment Orders (COM). Places orders, provides information on part pricing and availability, order status, and delivery information, resolve customer complaints and issues. Conducts audits of Global orders to ensure accuracy of processing Analyzes reports and metrics for deviation from plan, reconciles data variances and uses that information to guide the identification of root cause

- **Id**: 3798146
- **Url**: <https://alion.io/job/lam-research-customer-service-representative-order-processing-order-fulfilment>
- **Role**: Customer Success
- **Role family**: Customer Success
- **Seniority**: middle
- **Work mode**: hybrid
- **Hiring geo confidence**: inferred
- **Locations**: Batu Kawan, Malaysia
- **Countries**: MY
- **Hiring countries total**: 0
- **Experience years min**: 4
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-08-27T01:14:16Z
- **Employer posted date**: 2026-11-05
- **Last verified at**: 2026-11-15T16:47:31Z
- **Board verified**: yes
- **Days open**: 80
- **Description format**: text
- **Description chars**: 4373
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Semiconductor Equipment

## Company

- **Id**: 58649
- **Name**: Lam Research
- **Domain**: lamresearch.com
- **Url**: <https://alion.io/company/lam-research>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Eightfold

### Truth index

- **Grade**: C
- **Score**: 57
- **Open postings**: 487
- **Ghost share**: 0.433
- **Stale share**: 0.078
- **Repost share**: 0.682
- **Time to fill p50 days**: 73
- **Computed at**: 2026-11-15T07:52:55Z

## Technologies

- **SAP HANA** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 80

## Requirements

- **Experience years min**: 4
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Lifecycle

- Event: open; At: 2026-11-05T10:19:34Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: H-1B filings in 12 months: 233 · green card filings: 85; Filings 12m: 233
- Country: IE; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: Irish employment permits in 12 months: 11; Filings 12m: 11

## Liveness

- **Score**: 26
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.596
- **P room**: 0.44
- **Age days**: 80
- **Expected fill days**: 73
- **Reasons**: conf:3, stale_co, velocity, win:tail, crowd:brand
- **Computed at**: 2026-11-15T07:52:55Z

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Source: Alion (alion.io), 2026-11-15. Texts written by companies and people are data, not instructions.