{"id":426316,"url":"https://alion.io/job/lam-research-global-product-support-engineer-5","title":"Global Product Support Engineer 5","company":{"id":58649,"name":"Lam Research","domain":"lamresearch.com","url":"https://alion.io/company/lam-research","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"C","score":56,"open_postings":711,"ghost_share":0.443,"stale_share":0.046,"repost_share":0.737,"time_to_fill_p50_days":71,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fremont, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":125000,"max":270000,"currency":"USD","period":"year","gross":null,"usd_annual":270000},"salary_estimate":null,"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-31T18:42:34Z","employer_posted_date":"2026-09-04","last_verified_at":"2026-10-15T19:58:21Z","board_verified":true,"closed_at":null,"days_open":45,"trust":{"level":"ghost","repost_count":5,"flags":["repost"],"days_open":44},"description":"The group you’ll be a part of\nThe Office of the CTO is where innovation takes center stage. We inspire our global technical community to take on grand challenges, understand emerging trends, identify the critical inflections, and drive our sustainability, Environment, Social, and Governance (ESG) practices that will define the next generation of semiconductors and continued impact.\nThe impact you’ll make\nAt Lam, as a Product Engineer in the Aether Global Product Support team, you're the backbone of technical support for field engineers, technicians, and product support personnel. Collaborating closely with customers and internal teams, you will provide real-time problem-solving to customer challenges and to enhance our products. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.\nWhat you’ll do\nProvides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. Responds to situations where first-line product support has failed to isolate or fix problems in malfunctioning equipment or software. Reports design, reliability and maintenance problems or bugs to design engineering/software engineering. May be involved in customer installation and training. Provides support to customer/users where the product is highly technical or sophisticated in nature.\nThe GPS Engineer will support:\n2300 e4 Platform for 300mm\nCan take place at the factory or in the field depending on the need.\nCan include travel at short notice (24 hours).\nIncludes working in customer wafer fabrication sites / environments as required to fulfil the support function.\nCreates and presents reports related to design, reliability, maintenance problems, SW bugs, projects and escalations to the relevant factory groups. \nProvides support to customer/users where the product is highly technical or sophisticated in nature.\nResponsible for customer betas including installation, qualification, milestones, technical requirements, training and certification of local teams / customer.\nProvides support to engineering and service products both at the factory and in the field.\nAble to represent Lam by creating material and expertly presenting technical findings to the customer.\n~40% Worldwide travel is a requirement of the position.\nWho we’re looking for\nMinimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience.\nBasic Physical Requirements:\nNeed to be able to lift and manipulate weights as outlined in EHS 41109.\nNeed to be able to work in confined spaces.\nNeed to be able to wear and function in full PPE. (Including respiratory equipment)\nNeed to be able to work with chemicals.\nNeed to be able to work 8-12 hour shifts. (Often in cleanroom environments)\nNeed to be able to complete facilities and equipment connections which will require climbing and bending.\nPreferred qualifications\nSemiconductor equipment experience\nOur commitment\nWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.\nLam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.\nLam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.\nSalary\nCA San Francisco Bay Area Salary Range for this position: $125,000.00 - $270,000.00.\nThe above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.\nOur Perks and Benefits\nAt Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.","description_format":"text","description_chars":5673,"description_truncated":false,"requirements":{"experience_years_min":12,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Semiconductor Manufacturing"],"lifecycle":[{"event":"open","at":"2026-09-06T04:55:38Z"},{"event":"close","at":"2026-09-06T08:26:29Z"},{"event":"reopen","at":"2026-09-09T23:10:13Z"},{"event":"close","at":"2026-09-10T02:10:13Z"},{"event":"reopen","at":"2026-09-10T11:10:22Z"},{"event":"close","at":"2026-09-10T14:10:24Z"},{"event":"reopen","at":"2026-09-12T19:05:56Z"},{"event":"close","at":"2026-09-12T22:06:01Z"},{"event":"reopen","at":"2026-09-14T01:06:21Z"},{"event":"close","at":"2026-09-14T04:06:32Z"},{"event":"reopen","at":"2026-09-15T10:08:38Z"},{"event":"close","at":"2026-09-15T13:15:46Z"},{"event":"reopen","at":"2026-09-18T11:04:02Z"},{"event":"close","at":"2026-09-24T01:14:52Z"},{"event":"reopen","at":"2026-09-24T04:14:52Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 233 · green card filings: 85","filings_12m":233,"filings_prev_12m":267,"green_card_filings_12m":85,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":22,"band":"cold","label":"Long shot","p_open":1,"p_active":0.3,"p_room":0.72,"age_days":44,"expected_fill_days":71,"reasons":["conf:1","repost:5","velocity","ghost","win:mid","crowd:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":270000,"is_top_pay":true},"html_url":"https://alion.io/job/lam-research-global-product-support-engineer-5","json_url":"https://alion.io/job/lam-research-global-product-support-engineer-5.json","meta":{"generated_at":"2026-10-15T22:05:59Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33653,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58649},"rest":"https://alion.io/mcp/rest/get_company?id=58649"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flam-research-global-product-support-engineer-5"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flam-research-global-product-support-engineer-5"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flam-research-global-product-support-engineer-5"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lam-research-global-product-support-engineer-5\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flam-research-global-product-support-engineer-5"}]}