{"id":2630636,"url":"https://alion.io/job/lam-research-global-product-support-engineer-sr-2","title":"Global Product Support Engineer , Sr","company":{"id":58649,"name":"Lam Research","domain":"lamresearch.com","url":"https://alion.io/company/lam-research","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"C","score":57,"open_postings":689,"ghost_share":0.438,"stale_share":0.049,"repost_share":0.727,"time_to_fill_p50_days":71,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":17500,"max_usd":41000,"period":"year","method":"role_seniority_country_cell","sample_n":8},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-05T05:41:07Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-20T19:48:37Z","board_verified":true,"closed_at":null,"days_open":15,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":15},"description":"Eligibility Criteria\nBachelor’s degree in engineering preferably Computer Sc / Electronics / Information Technology\nYears of Experience - 2 to 5 years\nThe impact you’ll make\nAs a Global Product Support Engineer at Lam, you're the backbone of technical support for field engineers, technicians, and product support personnel. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. Your swift action in responding to situations is critical in resolving issues and ensuring satisfaction of Lam’s valued customers.\nRoles and Responsibilities\nSupport and manage customer-facing software activities for Lam products including escalation management, upgrades, patch creation and testing, and maintenance of install-base health at customer sites.\nInvestigate, troubleshoot, debug, and resolve software and system-level issues by analyzing logs, reviewing code where needed, and collaborating with cross-functional engineering teams to identify root cause and drive issues to closure.\nCoordinate and execute Lab SW Upgrades, Perform green to green preparation for Upgrades\nMonitor Lab Issues and provide quick resolution and root cause analysis\nPartner with development, program management, and cross-functional engineering teams to support new product and feature introductions by understanding product roadmaps and driving Alpha, Beta, and customer readiness.\nCollaborate with cross-functional teams to ensure timely issue resolution\nOnsite assignments for escalation & customer management\nMandatory Skills\nStrong analytical, problem solving and troubleshooting skills\nExcellent written/verbal communication skills\nWorking knowledge of Computer Architecture and Operating systems\nPrior Experience in handling Customer Escalations\nDesired Skills\nExperience in working with real-time control system\nExperience in the semiconductor equipment manufacturing industry \nOur commitment\nWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.\nLam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.\nLam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.","description_format":"text","description_chars":3482,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-10-15T16:02:21Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":15,"expected_fill_days":71,"reasons":["conf:3","velocity","win:early","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/lam-research-global-product-support-engineer-sr-2","json_url":"https://alion.io/job/lam-research-global-product-support-engineer-sr-2.json","meta":{"generated_at":"2026-10-20T22:00:41Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25686,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58649},"rest":"https://alion.io/mcp/rest/get_company?id=58649"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flam-research-global-product-support-engineer-sr-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flam-research-global-product-support-engineer-sr-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flam-research-global-product-support-engineer-sr-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lam-research-global-product-support-engineer-sr-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flam-research-global-product-support-engineer-sr-2"}]}