{"id":2881606,"url":"https://alion.io/job/lam-research-global-product-support-engineering-manager","title":"Global Product Support Engineering Manager","company":{"id":58649,"name":"Lam Research","domain":"lamresearch.com","url":"https://alion.io/company/lam-research","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"C","score":56,"open_postings":635,"ghost_share":0.438,"stale_share":0.065,"repost_share":0.71,"time_to_fill_p50_days":71,"computed_at":"2026-10-28T05:59:10Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fremont, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":125000,"max":270000,"currency":"USD","period":"year","gross":null,"usd_annual":270000},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"FMEA","optional":false}],"status":"live","first_seen_at":"2026-10-15T22:43:06Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-28T10:06:43Z","board_verified":true,"closed_at":null,"days_open":12,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":12},"description":"The group you’ll be a part of\nIn the Global Products Group, we are dedicated to excellence in the design and engineering of Lam’s etch and deposition products. We drive innovation to ensure our cutting-edge solutions are helping to solve the biggest challenges in the semiconductor industry.\nThe impact you’ll make\nAs a Global Product Support Engineering Manager in Platform/Mechatronics, you will oversee technical support for field engineers, technicians, and product support personnel. Collaborating closely with customers and internal teams, you will provide real-time problem-solving to customer challenges and to enhance our products. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex semiconductor equipment. You will supervise and coordinate engineering teams to meet aggressive development deliverables and take swift action in resolving issues to ensure satisfaction of Lam’s valued customers.\nWhat you’ll do\nDefine and execute global product support strategies aligned with business goals and product roadmaps\nEnsure readiness for product launches, including service capability, documentation, and training\nLead support activities across the full product lifecycle: installation, ramp, high-volume manufacturing, upgrades, and end-of-life management\nEnsure procedures, best-known methods (BKMs), and documentation meet product performance and serviceability requirements\nPartner with product groups to influence design improvements based on field feedback\nOwn and drive resolution of complex, cross-functional technical issues impacting product performance, yield, or reliability\nEstablish structured escalation processes and ensure timely closure of high-impact issues\nLead root cause analysis and corrective action (RCCA) processes across global teams\nAct as the global escalation point for customer issues, ensuring clear communication and rapid response\nPartner with product support and field service teams to improve installation quality, uptime, and service efficiency\nWhat you'll do continued.\nMonitor customer feedback and field performance data to identify systemic issues and improvement opportunities\nWork closely with product engineering, manufacturing, supply chain, and quality teams to drive product improvements\nSupport new product introduction (NPI) by ensuring field readiness and smooth transition from development to production\nAnalyze global product performance data to identify trends and drive proactive improvements\nProvide regular updates and insights to senior leadership\nTrack and report KPIs\nExecute standardized troubleshooting methodologies and knowledge management systems across regions\nLead and develop a global team of product support engineers and specialists\nEstablish clear roles, responsibilities, and performance expectations\nFoster a culture of accountability, customer focus, and technical excellence\nWho we’re looking for\nA bachelor's degree or equivalent is required, with a minimum of 4-6 years of supervisory experience.\n3+ years of experience in semiconductor equipment support\n4+ years in a people management capacity\nStrong troubleshooting and problem-solving skills, including 8D, FMEA, and 5 Whys\nExcellent communication and interpersonal skills\nExcellent written and verbal communication skills\nFluent in English\nStrong presentation skills\nStrong teamwork skills\nAbility to establish successful relationships in a multicultural environment with external and internal customers\nAbility to work in a matrix environment\nWilling to travel both domestically and internationally as required, up to 25%\nThis is an onsite flex role\nPreferred qualifications\nOur commitment\nWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.\nLam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.\nLam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.\nSalary\nCA San Francisco Bay Area Salary Range for this position: $125,000.00 - $270,000.00.\nThe above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.\nOur Perks and Benefits\nAt Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.","description_format":"text","description_chars":6022,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":4,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marine & Ocean Engineering","Semiconductor Equipment"],"lifecycle":[{"event":"open","at":"2026-10-19T22:59:17Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 233 · green card filings: 85","filings_12m":233,"filings_prev_12m":267,"green_card_filings_12m":85,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":12,"expected_fill_days":71,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-28T05:59:10Z"},"pay":{"stated_usd_annual":270000,"is_top_pay":true},"html_url":"https://alion.io/job/lam-research-global-product-support-engineering-manager","json_url":"https://alion.io/job/lam-research-global-product-support-engineering-manager.json","meta":{"generated_at":"2026-10-28T13:11:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":17723,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58649},"rest":"https://alion.io/mcp/rest/get_company?id=58649"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flam-research-global-product-support-engineering-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flam-research-global-product-support-engineering-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flam-research-global-product-support-engineering-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lam-research-global-product-support-engineering-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flam-research-global-product-support-engineering-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2881606}},{"tool":"search_jobs","arguments":{"company":"lamresearch.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2881606},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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