{"id":195530,"url":"https://alion.io/job/lam-research-product-support-engineer-5","title":"Product Support Engineer 5","company":{"id":58649,"name":"Lam Research","domain":"lamresearch.com","url":"https://alion.io/company/lam-research","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"C","score":56,"open_postings":638,"ghost_share":0.439,"stale_share":0.056,"repost_share":0.718,"time_to_fill_p50_days":71,"computed_at":"2026-10-26T05:57:25Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Boise, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":89000,"max_usd":183000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":504},"experience_years_min":12,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-25T18:21:13Z","employer_posted_date":"2026-07-15","last_verified_at":"2026-10-27T01:51:38Z","board_verified":true,"closed_at":null,"days_open":123,"trust":{"level":"ghost","repost_count":4,"flags":["repost"],"days_open":122},"description":"The group you’ll be a part of\nThe Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.\nThe impact you’ll make\nAs a Regional Product Support Engineer at Lam, you’re the backbone of technical support for field engineers, technicians, and product support personnel in the region. Your expertise is crucial in diagnosing, troubleshooting, repairing, and debugging complex electro-mechanical equipment, computer systems, software, or networked and wireless systems. Your swift action in responding to situations is critical in resolving issues and ensuring the satisfaction of Lam's valued customers.\nWhat you’ll do\nProvide support to customers and users where the product is highly technical or sophisticated in nature.\nDevelop customer confidence through credible recommendations and an understanding of the customer’s perspective to support sales, service, and revenue.\nParticipate in Lam’s worldwide technical community and actively share knowledge, and take a leadership position to enhance worldwide learning and its application.\nAct as a technical mentor for field and account engineers and may design or conduct training sessions.\nWho we’re looking for\nMinimum of 12 years of related experience with a Bachelor’s degree; or 8 years and a Master’s degree; or a PhD with 5 years experience; or equivalent experience.\nUnderstand and work from electrical and mechanical schematics, diagrams, and interpret operating manuals.\nUse computer applications, including data analysis tools, word processing, spreadsheet software, and presentation software.\nFormulate root cause hypotheses, analysis, and action plans with detailed problem statements, data analysis, and success criteria.\nProvide quality remote and on-site escalation support and escalation management.\nTroubleshoot technical problems and coordinate multiple technical tasks.\nWork directly with customers to meet their needs and expectations with attention to detail and a high degree of accuracy.\nEstablish and maintain cooperative working relationships with co-workers and customers, and adhere to customer rules and policies regarding worksite behavior and safety with minimal supervision.\nAble to work in a cleanroom environment, wearing appropriate personal protective safety equipment as required, and sit or stand for prolongedperiods of time in a demanding environment with changing workloads.\n\nWork flexible shifts and on-call, including nights, weekends, and holidays.\nBe available for constant communication with the field through meetings, instant messenger, text, email, etc.\nAble to travel both domestically and internationally based on business needs.\nPreferred qualifications\nFamiliar with the SW structure and able to troubleshoot from the Control Works level.\nAcquainted with Analog-to-Digital I/O devices (IOC, SIOC, and EIOC) and how they interact with the Tool Platform SW Package.\nKnowledge of the directory structure and the ability to troubleshoot it.\nCommunicate with customers at a technical level and influence customer decisions to follow action plans.\nOur commitment\nWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.\nLam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.\nLam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.\n#LI-LE1\nOur Perks and Benefits\nAt Lam, our people make amazing things possible. 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