{"id":1753133,"url":"https://alion.io/job/lam-research-sr-mgr-product-support","title":"Sr. Mgr, Product Support","company":{"id":58649,"name":"Lam Research","domain":"lamresearch.com","url":"https://alion.io/company/lam-research","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Eightfold","truth_index":{"grade":"C","score":57,"open_postings":672,"ghost_share":0.438,"stale_share":0.057,"repost_share":0.722,"time_to_fill_p50_days":71,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fremont, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":146000,"max":311000,"currency":"USD","period":"year","gross":null,"usd_annual":311000},"salary_estimate":null,"experience_years_min":6,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Linux","optional":false}],"status":"live","first_seen_at":"2026-09-22T22:10:40Z","employer_posted_date":"2026-10-02","last_verified_at":"2026-10-22T09:15:59Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"The group you’ll be a part of\nAt Lam, you'll be part of a growing global Product Support Engineering team, working with the Product group, Engineering groups, and Field Engineering teams, supporting a wide range of Equipment Intelligence (EI) products for customers worldwide.\nThe impact you’ll make\nOversee the technical support for company customers by field engineers, technicians, and support specialists, who are diagnosing, troubleshooting, and repairing one or more of the following: EI applications, EI infrastructure, servers, and networking systems\nWhat you’ll do\nSupervise engineers who respond to situations where standard procedures have failed to isolate or fix problems in non-functioning EI systems or software.\nEstablish and maintain lines of communication with design engineering and software development on design, reliability, and maintenance issues.\nEnsure that engineers are current with the latest upgrades and/or new releases.\nBe involved in customer installation and training programs.\nSelect, develop, and evaluate personnel to ensure the efficient operation of the team.\nDirect and supervise the day-to-day work of your direct reports.\nBe responsible for the annual Performance Management & Development exercise of your direct reports.\nDevelop and mentor high-potential personnel to continuously build a stronger team as well as provide opportunities for qualified internal personnel.\nWho we’re looking for\nBachelor’s degree in engineering, Computer Science, or related field (or equivalent experience).\n3+ years of experience in semiconductor equipment support.\n6+ years in a people management capacity.\nProficiency with Linux systems, including command-line tools, scripting, and server management.\nStrong troubleshooting and problem-solving skills.\nExcellent communication and interpersonal skills.\nExcellent written and verbal communication skills.\nFluent in English.\nStrong presentation skills.\nStrong teamwork skills.\nAbility to establish successful relationships in a multicultural environment with external and internal customers.\nAbility to work in a matrix environment.\nWilling to travel both domestically and internationally as required.\nThis is an onsite flex role.\nOur commitment\nWe believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.\nLam Research (\"Lam\" or the \"Company\") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.\nLam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.\n#LI-LE1\nSalary\nCA San Francisco Bay Area Salary Range for this position: $146,000.00 - $311,000.00.\nThe above salary range for this position is relevant to applicants that reside or work onsite in the California, San Francisco Bay Area only. Salary offers will depend on factors that include the location you work from, your level, education, training, specific skills, years of experience and comparison to other employees already in this role. Actual salary may vary from salary offered due to numerous factors including but not limited to unpaid time off, unpaid leave, company mandated shutdown, and other relevant factors.\nOur Perks and Benefits\nAt Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.","description_format":"text","description_chars":4583,"description_truncated":false,"requirements":{"experience_years_min":6,"management_years_min":6,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":true},"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Semiconductor Manufacturing"],"lifecycle":[{"event":"open","at":"2026-10-03T09:32:10Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 233 · green card filings: 85","filings_12m":233,"filings_prev_12m":267,"green_card_filings_12m":85,"median_offered_wage_usd":137500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":79,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.875,"p_room":0.9,"age_days":29,"expected_fill_days":71,"reasons":["conf:0","velocity","win:mid","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":{"stated_usd_annual":311000,"is_top_pay":true},"html_url":"https://alion.io/job/lam-research-sr-mgr-product-support","json_url":"https://alion.io/job/lam-research-sr-mgr-product-support.json","meta":{"generated_at":"2026-10-22T10:14:25Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7402,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":58649},"rest":"https://alion.io/mcp/rest/get_company?id=58649"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flam-research-sr-mgr-product-support"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flam-research-sr-mgr-product-support"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flam-research-sr-mgr-product-support"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lam-research-sr-mgr-product-support\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flam-research-sr-mgr-product-support"}]}