Supv 2, Field Service

Supv 2, Field Service (Deposition)

Major responsibility is improving installation & technical skills of GFW team. Maintaining GFW and local team satisfactions, as key sponsor to lead GFW and co-work with PG/CSBG/Sales to make customer and company’s goal completed. Regular oversea support other regions while requested.

The impact you’ll make

Directs coordination of technical and administrative support, including installation, repair, preventive maintenance and engineering upgrades at client sites. Ensures proper records and systems are maintained. Schedules personnel for critical situations. Maintains communication with design teams and specialists to resolve or escalate technical issues. Selects, develops and evaluates personnel to ensure efficient operations.

What you’ll do

• Represent field service head to local service team, develop and maintain good relationship with local team.

• Be accountable for service operation to achieve company goals.

• Manage installed base performance of assigned functions to ensure achievement of system performance to product specifications.

• Manage and direct the activities of field service and technical support required for installation, servicing and modification of company products.

• Forecast and control manpower allocation and manage the utilization of engineers for a balanced absorption result.

• Secure zero safety EHS event with non-hazards environment and provide sufficient training and guide service team continuously.

Who we’re looking for

• Be responsible fortraining, motivation, employee developmentand discipline of assigned employees.
• Bachelor’s degree or equivalent, 8+ year experience in semiconductor industry and operation management experience plus.
• ETCH/CLEAN/CVD knowledge & experience is preferred, fluency in writing /oral English experience.
• Develop team capabilities and coordinating tool startupexperience.

Preferred qualifications

• Engineering degree or equivalent

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.