{"id":75171,"url":"https://alion.io/job/lambda-senior-incident-manager","title":"Senior Incident Manager","company":{"id":32991,"name":"Lambda","domain":"lambda.ai","url":"https://alion.io/company/lambda-ai","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":93,"open_postings":7,"ghost_share":0,"stale_share":0.286,"repost_share":0,"time_to_fill_p50_days":45,"computed_at":"2026-10-17T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":["San Jose, United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":125000,"max":195000,"currency":"USD","period":"year","gross":null,"usd_annual":195000},"salary_estimate":null,"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AWS Lambda","optional":false},{"name":"Commander.js","optional":false},{"name":"Datadog","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"Jira","optional":false},{"name":"PagerDuty","optional":false},{"name":"Platform Engineering","optional":false},{"name":"Prometheus","optional":false},{"name":"ServiceNow","optional":false},{"name":"SRE","optional":false},{"name":"AWS","optional":true},{"name":"HPC","optional":true},{"name":"InfiniBand","optional":true},{"name":"JavaScript","optional":true},{"name":"Machine Learning","optional":true},{"name":"Node JS","optional":true}],"status":"live","first_seen_at":"2026-06-03T22:17:46Z","employer_posted_date":"2026-06-03","last_verified_at":"2026-10-17T04:15:33Z","board_verified":true,"closed_at":null,"days_open":135,"trust":{"level":"ok","repost_count":0,"flags":[],"days_open":135},"description":"Lambda, The Superintelligence Cloud, is a leader in AI cloud infrastructure serving tens of thousands of customers. Our customers range from AI researchers to enterprises and hyperscalers. Lambda's mission is to make compute as ubiquitous as electricity and give everyone the power of superintelligence. One person, one GPU.\nIf you'd like to build the world's best AI cloud, join us.\nWe are seeking a Senior Incident Manager to lead critical incident response across our AI data center infrastructure. This role is responsible for coordinating rapid resolution of service-impacting events, improving operational resilience, and driving incident management best practices across infrastructure, networking, platform engineering, and data center operations.\nRole Overview\nThe Senior Incident Manager is responsible for leading the end-to-end lifecycle of operational incidents impacting AI infrastructure and data center services. This individual acts as the central command point during major incidents, ensuring rapid triage, cross-team coordination, effective communication, and structured post-incident analysis.\nThis role requires deep operational expertise in high-availability infrastructure, large-scale GPU clusters, networking, and cloud platforms, along with strong leadership and communication skills.\nWhat You’ll Do\nIncident Leadership\nLead the response to critical (SEV-1 / SEV-2) incidents impacting AI infrastructure, GPU clusters, networking, storage, and data center operations.\n\nServe as the Incident Commander during major outages, coordinating engineering, networking, facilities, and vendor teams.\n\nAct as the liaison between leadership and external teams during incidents / post-incidents to provide updates and status summaries.\n\nEstablish clear incident timelines, triage actions, and resolution plans.\n\nIncident Management Operations\nOwn the incident response lifecycle including:\nAssisting Technical Triage\n\nEscalation\n\nCoordination\n\nResolution Post-incident review\n\nEnsure timely and accurate communication with internal stakeholders and leadership.\n\nMaintain incident response documentation and operational playbooks.\n\nConduct analysis on incidents and identify patterns / trends for improvement in response and systems reliability.\n\nWork in an On-Call Rotation to respond to, lead, and coordinate incidents\n\nCross-Functional Coordination\nWork closely with:\nData center operations\n\nInfrastructure engineering & operations\n\nNetwork engineering\n\nPlatform reliability engineering\n\nSecurity operations\n\nHardware and facility vendors\n\nDrive alignment during outages involving multiple infrastructure layers.\n\nPost-Incident Analysis & Continuous Improvement\nLead post-incident reviews (PIRs) and root cause analysis. Identify systemic reliability gaps and implement corrective actions.\n\nTrack incident metrics including MTTR, MTTD, and incident recurrence rates.\n\nOperational Excellence\nImprove incident response processes, escalation paths, and tooling by working with technical support and engineering teams..\n\nContribute to runbooks, operational standards, and reliability frameworks.\n\nSupport implementation of automation and observability improvements.\n\nCommunication & Reporting\nProvide executive-level incident summaries and reports.\n\nDeliver clear, concise updates during active incidents.\n\nMaintain incident dashboards and operational health reporting.\n\nYou\n8+ years experience in incident management, site reliability engineering, or infrastructure operations\n\nExperience managing incidents in large-scale distributed infrastructure environments\n\nStrong understanding of:\nData center operations\n\nGPU compute clusters Networking and storage infrastructure\n\nCloud or hybrid infrastructure platforms\n\nProven ability to lead high-pressure incident response situations\n\nExperience with incident management frameworks (ITIL, SRE, or equivalent)\n\nExcellent communication and stakeholder management skills\n\nExperience with incident tracking and monitoring tools such as:\nPagerDuty\n\nServiceNow\n\nJira\n\nDatadog\n\nPrometheus / Grafana\n\nNice to Have\nExperience operating AI or HPC infrastructure\n\nBackground in SRE, infrastructure engineering, or data center operations\n\nFamiliarity with high-density GPU environments (NVIDIA clusters, InfiniBand networks)\n\nExperience with hyperscale or colocation data center environments\n\nKnowledge of automation and incident response tooling\n\nKnowledge of and experience with Incident command system (ICS)\n\nExperience in leading and developing incident command from stractch\n\nKey Competencies\nIncident Command & Leadership\n\nOperational Decision Making\n\nCross-Team Coordination\n\nRoot Cause Analysis\n\nCrisis Communication\n\nInfrastructure Reliability\n\nWhat Success Looks Like in This Role\nReduced Mean Time to Resolution (MTTR) for critical incidents\n\nImproved cross-team incident coordination\n\nHigh-quality post-incident reviews and corrective actions\n\nIncreased infrastructure reliability and operational maturity\n\nSalary Range Information\nThe annual salary range for this position has been set based on market data and other factors. However, a salary higher or lower than this range may be appropriate for a candidate whose qualifications differ meaningfully from those listed in the job description.\nAbout Lambda\nFounded in 2012, with 500+ employees, and growing fast\n\nOur investors notably include TWG Global, US Innovative Technology Fund (USIT), Andra Capital, SGW, Andrej Karpathy, ARK Invest, Fincadia Advisors, G Squared, In-Q-Tel (IQT), KHK & Partners, NVIDIA, Pegatron, Supermicro, Wistron, Wiwynn, Gradient Ventures, Mercato Partners, SVB, 1517, and Crescent Cove\n\nWe have research papers accepted at top machine learning and graphics conferences, including NeurIPS, ICCV, SIGGRAPH, and TOG\n\nOur values are publicly available: https://lambda.ai/careers\n\nWe offer generous cash & equity compensation\n\nHealth, dental, and vision coverage for you and your dependents\n\nWellness and commuter stipends for select roles\n\n401k Plan with 2% company match (USA employees)\n\nFlexible paid time off plan that we all actually use\n\nEqual Opportunity Employer\nLambda is an Equal Opportunity employer. Applicants are considered without regard to race, color, religion, creed, national origin, age, sex, gender, marital status, sexual orientation and identity, genetic information, veteran status, citizenship, or any other factors prohibited by local, state, or federal law.","description_format":"text","description_chars":6422,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"},{"name":"San Jose","iso":null,"kind":"city"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cloud Platforms (IaaS & PaaS)","Servers & Data Center Hardware","AI Compute & Inference"],"lifecycle":[{"event":"open","at":"2026-06-03T22:17:46Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 19","filings_12m":19,"filings_prev_12m":7,"green_card_filings_12m":0,"median_offered_wage_usd":267500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.646,"p_room":0.28,"age_days":135,"expected_fill_days":45,"reasons":["conf:1","velocity","win:tail","crowd:"],"computed_at":"2026-10-17T05:46:00Z"},"pay":{"stated_usd_annual":195000,"is_top_pay":true},"html_url":"https://alion.io/job/lambda-senior-incident-manager","json_url":"https://alion.io/job/lambda-senior-incident-manager.json","meta":{"generated_at":"2026-10-17T06:19:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8482,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-18T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":32991},"rest":"https://alion.io/mcp/rest/get_company?id=32991"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flambda-senior-incident-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flambda-senior-incident-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flambda-senior-incident-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lambda-senior-incident-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flambda-senior-incident-manager"}]}