Information Office Assistant

To meet current corporate needs, we would like to bring to our team a highly motivated

Information Office Assistant

Golden Hall

Our new colleague will be part of the Center Management team of Golden Hall providing excellent customer service to the Shopping Center visitors by handling any requests, complaints, questions with high levels of professionalism.

In detail, the Information Office Assistant will be responsible:

For handling:

• The Information Office and guiding all visitors regarding store locations and Marketing/Promotion activities of the Shopping Center.

• The Shopping Center call center line, providing information and directions to those interested.

• All customer service utilities (children's strollers, wheelchairs, umbrellas, etc.).

• Any announcements made in the Shopping Center through loudspeakers.

• The lost & found procedure of the Shopping Center.

• The Gift Cards transactions to interested visitors.

• The responses to the shopping center info mail address.

• Assist the daily operation of the center, if and when needed.

For supporting the Center Management team:

• With all Health & Safety plans and procedures, ensuring the safety of visitors and the whole Shopping Center.
• With store operators communication, ensuring that all store contact details are updated.
• With secretarial support, if required.
• With the daily operation of the Center, if and when needed, especially in terms of Operational Excellence.

You will be a successful candidate for our job opening, if you can identify yourself with the following criteria:

Academic Qualifications:

• Excellent command of the English language; any other language will be considered as an asset.

• MS Excel and PowerPoint literacy.

Professional Experience:

• A minimum of 3 years of relevant work experience in a customer service role; experience in reception is considered a plus.

On a personal side, the ideal candidate has:

• Excellent organizational, communication and interpersonal skills and team spirit.

• Customer-centered behavior and problem-solving ability.

• Ability to work under pressure.

• Ability to work on shifts and on Weekends.

Our Company offers:

Our vision is to bring to life the largest urban regeneration project in Europe. So, we need to attract the most talented people in our industry and offer all the necessary means and procedures to support them, not only to fill their job description but also to rise above and beyond expectations.

Thus, we do provide:

• A passionate working environment
• A competitive compensation package according to professional experience, combined with additional benefits
• An exceptional opportunity to work in and develop one of the most challenging Companies in Greece!

We are an Equal Opportunity Employer. We do not discriminate in any employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability, or any other legally protected status. Our premises have been especially designed to be accessible to people with disabilities.