{"id":3468361,"url":"https://alion.io/job/lancashire-county-council-ict-support-analyst","title":"ICT Support Analyst","company":{"id":1807787,"name":"Lancashire County Council","domain":"lancashire.gov.uk","url":"https://alion.io/company/lancashire-gov-uk","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Oracle","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0.125,"repost_share":0,"time_to_fill_p50_days":18,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Preston, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":27000,"max_usd":49000,"period":"year","method":"role_country_seniority_unknown","sample_n":152},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"Active Directory","optional":true},{"name":"Azure","optional":true},{"name":"Oracle ERP","optional":true},{"name":"ServiceNow","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-10-29T14:00:39Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-11-13T05:07:44Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Salary £26,016 - £26,847 per annum | 37 hours per week | Permanent, Full Time | ICT Support Analyst\nWe have an exciting opportunity for a new team member to join our frontline Digital User Experience Service, supporting Lancashire County Council and partner organisations.\nAs an ICT Support Analyst, you will provide first-class technical support and customer service, helping users access and make the best use of the council's digital services. You will be part of a busy and supportive team, handling a wide range of technical queries and service requests while working closely with colleagues across Digital Services.\nWhat you'll be doing\nProviding technical support to customers through digital, email, telephone and face-to-face channels.\nDiagnosing and resolving a range of hardware, software and device-related issues.\nLogging, tracking and managing incidents and service requests using IT Service Management processes.\nSetting up and configuring new devices and software in line with council standards and security requirements.\nSupporting the maintenance and smooth running of digital systems.\nWorking with colleagues across Digital Services to identify, investigate and resolve technical issues.\nFollowing ITIL-based processes for Incident, Problem and Change Management.\nProviding a professional, responsive and customer-focused service to users.\nEscalating more complex technical issues to senior analysts when required.\nContributing to service improvements and continuous learning within the team.\nWhat we're looking for\nWe are looking for someone with excellent customer service skills, a positive attitude and an interest in technology. You will be able to demonstrate:\nGood communication and interpersonal skills.\nStrong troubleshooting and problem-solving abilities.\nThe ability to manage and prioritise a varied workload.\nAn organised and methodical approach to work.\nThe ability to work independently and as part of a team.\nExperience or an understanding of supporting end users in a digital or ICT environment.\nA willingness to learn and develop new technical skills.\nAn understanding of digital security principles and good IT practices.\nExperience configuring and supporting devices, software and digital systems would be advantageous.\nAwareness of ITIL principles or service management practices would be desirable. \nTechnologies you may support\nThe role offers exposure to a wide range of technologies and business systems, including:\nMicrosoft 365, Active Directory, Azure, Intune and Endpoint Management.\nOracle Fusion and Liquid Logic applications.\nServiceNow and other corporate business applications.\nWindows 10 and Windows 11 devices.\nAndroid and iOS mobile devices.\nPrinting, scanning and other end-user technologies.\nDigital services used across Lancashire County Council and partner organisations.\nFor full details of the accountabilities and responsibilities attaching to this role please refer to the Job Description & Person Specification below.\nFor an informal discussion about this role, please contact: \nWhy join us?\nThis is an excellent opportunity for someone looking to start or develop a career in ICT support. You'll gain experience across a broad range of technologies while working in a customer-focused environment, supported by experienced colleagues who will help you develop your technical skills and knowledge.\nLancashire County Council also offers a range of benefits, found on our website here.\nThis is a hybrid role based at County Hall, Preston, combining office and home working.\nWe do not hold a sponsorship licence and can only consider applications from candidates who are legally entitled to work in the UK. If you do not have the right to work in the UK, your application will not be considered.\nWe reserve the right to close down a vacancy early, before the closing date, if we receive sufficient applications.\nJob Description and Person Specification\nLocal Government Reorganisation\nThe Government has confirmed that local government across Lancashire will be reorganised, with the current 15 councils being replaced by four new unitary councils covering North, South, East and West Lancashire from April 2028.\nIf you are successful in your application, you will initially join Lancashire County Council. However, as part of the planned transition, your employment will transfer to one of the new unitary councils from April 2028, subject to the implementation of the reorganisation and relevant employment legislation.\nThroughout this period, our focus remains on delivering excellent services to our communities. By joining us now, you'll play an important role in shaping the future of local government and helping to build a strong new organisation that will serve residents for years to come.","description_format":"text","description_chars":4791,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Digital Government","Public Administration & Local Government"],"lifecycle":[{"event":"open","at":"2026-10-29T16:06:22Z"}],"visa":[{"country":"GB","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Licensed UK visa sponsor (Skilled Worker)","filings_12m":null,"filings_prev_12m":null,"green_card_filings_12m":null,"median_offered_wage_usd":null,"route":"Skilled Worker","cap_exempt":false,"checked_at":"2026-11-12T09:37:45+00:00","sources":["UK Home Office: register of licensed sponsors (workers)"],"filings_for_role_12m":0}],"liveness":{"score":58,"band":"ok","label":"Likely open","p_open":1,"p_active":0.776,"p_room":0.75,"age_days":13,"expected_fill_days":18,"reasons":["conf:5","win:late"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/lancashire-county-council-ict-support-analyst","json_url":"https://alion.io/job/lancashire-county-council-ict-support-analyst.json","meta":{"generated_at":"2026-11-13T07:59:51Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":16545,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1807787},"rest":"https://alion.io/mcp/rest/get_company?id=1807787"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flancashire-county-council-ict-support-analyst"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flancashire-county-council-ict-support-analyst"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flancashire-county-council-ict-support-analyst"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lancashire-county-council-ict-support-analyst\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flancashire-county-council-ict-support-analyst"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3468361}},{"tool":"search_jobs","arguments":{"company":"lancashire.gov.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3468361},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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