{"id":2521781,"url":"https://alion.io/job/lancer-scott-area-service-delivery-manager","title":"Area Service Delivery Manager","company":{"id":4372525,"name":"Lancer Scott","domain":"lancerscott.co.uk","url":"https://alion.io/company/lancerscott","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Jobtrain","truth_index":null},"role":"Product","role_family":"Product","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Swindon, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":79000,"max_usd":168000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":76},"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T11:17:19Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-28T12:14:16Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Why work for us?\nEstablished in 1998 Lancer Scott offers renowned high-quality construction projects and facilities management services, often competing and winning work from our much larger competitors. We are based in the heart of Bristol and have enjoyed significant success, particularly in the last 4 years with turnover increasing from £56 million in 2020 to £125 million in 2025.\nTo ensure our business remains fully supported we are investing into our people strategy and infrastructure to give our employees the tools to perform to the best of their ability. If you would like to join a rapidly expanding business that can offer up good opportunities for career development and professional personal growth, you should apply today and let’s talk.\nWhat will be my core responsibilities?\nThe role of Area Service Delivery Manager at Lancer Scott is responsible for overseeing multiple engineers across multiple trades and Co-op sites within the Swindon and M3 Corridor, ensuring the efficient and effective delivery of maintenance services. The position requires strong leadership, technical expertise, and project management skills to enhance operational efficiency and reliability. This position has come about as the result of an internal promotion so you will have lots of support and guidance to set you up for success.\nSupervise and mentor engineering teams within your designated area.\nInterview/recruit, train, and develop engineering staff to enhance skill levels and performance, to the Co-op’s and Lancer Scott standard.\nDrive engineering productivity and efficiencies for your allocated engineers.\nConduct performance reviews with Regional Account Managers to set objectives, and provide training and development opportunities.\nManage/supervise/monitor capital projects within the area as required.\nSupport costing from engineers and subcontractors, working with the Project Manager for capital projects.\nAnalyse current engineering processes and look for any improvements.\nMonitor, train and support engineers to ensure adherence to KPI’s and SLA’s in line with the SNR management report\nDrive change from Senior management instruction and become fully onboard with the changes implemented.\nEnsure full adherence is met to Lancer Scott and Co-op’s Health and Safety regulations and standards.\nCarry out regular audits to identify areas for improvement, H&S requirements. At least 2 on site visits per year for each engineer\nWork closely with FMBPs to ensure all site standards are met and the sites are compliant. \nServe as the initial escalation point for FMBPs. \nLiaise with other subcontractors to ensure that they have joint visits arranged and booked for our CFMTs.\nTrack and analyse service performance using KPIs and reporting tools.\nUse data provided to drive best performance and customer satisfaction.\n\nWhat skills and experience do I need to be successful in this role?\nRecognised trade qualification or management qualification in FM.\n5+ years of experience in service delivery, operations management, or a similar.\nProven leadership experience in managing teams across multiple locations.\nStrong problem-solving, decision-making, and project management skills.\nExcellent communicator at all levels, both internally and externally.\nWe are an equal opportunities employer committed to creating a diverse and inclusive environment and welcome applications from all suitably qualified candidates.","description_format":"text","description_chars":3425,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Facilities Management","Construction"],"lifecycle":[{"event":"open","at":"2026-10-14T11:17:19Z"}],"visa":[],"liveness":{"score":37,"band":"fade","label":"Fading","p_open":1,"p_active":0.665,"p_room":0.55,"age_days":13,"expected_fill_days":10,"reasons":["conf:3","win:tail"],"computed_at":"2026-10-28T05:59:10Z"},"pay":null,"html_url":"https://alion.io/job/lancer-scott-area-service-delivery-manager","json_url":"https://alion.io/job/lancer-scott-area-service-delivery-manager.json","meta":{"generated_at":"2026-10-28T13:48:44Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18710,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-29T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4372525},"rest":"https://alion.io/mcp/rest/get_company?id=4372525"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flancer-scott-area-service-delivery-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flancer-scott-area-service-delivery-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flancer-scott-area-service-delivery-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lancer-scott-area-service-delivery-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flancer-scott-area-service-delivery-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2521781}},{"tool":"search_jobs","arguments":{"company":"lancerscott.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2521781},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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