Senior ServiceNow Developer
First seen by Alion on Oct 9, 2026.
Skills:
ServiceNow Developer, Scripting experience, ServiceNow Modules ITSM, HRSD or ITOM, (virtual agent)
What You Will Do:
The Sr. ServiceNow Developer will bring in the deep ServiceNow expertise to design, develop, and maintain applications and workflows on the ServiceNow platform. This role involves collaborating with cross-functional teams to understand business needs, configuring the platform, and ensuring its reliability, performance, and scalability.
- Develop, configure, and customize ServiceNow modules, including ITSM, ITOM, HR Service Delivery, and others as required.
- Ensure compliance with organizational standards and best practices.
- Work with business analysts, project managers, and stakeholders to understand requirements and deliver solutions.
- Strong understanding of ITIL processes and their implementation in ServiceNow.
- Implement integrations with third-party systems using REST/SOAP APIs and other Web Services using secured Authentication.
- Design and implement automated workflows to streamline business processes.
- Document Technical customizations, configurations, and processes.
- Stay updated on new ServiceNow technologies and features and recommend their adoption to enhance the platform's capabilities.
- Executing ServiceNow upgrades and service packs, managing system readiness, testing, and controls for new features, enhancements, and fixes.
Qualifications You Must Have:
- 5+ years experience as a ServiceNow developer.
- 2+ years experience in supporting the ServiceNow platform, Debugging Issues, Root cause Analysis and fixing Incidents.
- Skilled in interacting with Subject Matter Experts (SMEs), Stakeholders, Business Analysts and RTX internal customers to develop functional specifications.
- Experience in JavaScript, Angular JS and Service Portal widget scripting.
- Experience in developing and implementing ServiceNow modules such as ITSM, ITOM, HRSD.
- Experience in Virtual Agent, Agent Workspace, UI Builder, Platform Analytics is a Plus.
- Experience with the Scaled Agile Framework (SAFe) or other Agile software development methodologies.
Qualifications We Prefer:
- ServiceNow Certified System Administrator (CSA).
- ServiceNow Certified Application Developer (CAD).
- ITIL Foundation certification.
- CIS - ITSM and/or any other products - nice to have.
Skills
ServiceNow, ITSM, ITOM, ServiceNow HRSD, System Integration, System Implementation, ServiceNow Implementation, Scaled Agile