{"id":791522,"url":"https://alion.io/job/lanch-partner-success-manager-mwd","title":"Partner Success Manager (m/w/d)","company":{"id":693661,"name":"LANCH","domain":"lanch.com","url":"https://alion.io/company/lanch","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Personio","truth_index":{"grade":"B","score":79,"open_postings":8,"ghost_share":0,"stale_share":0.625,"repost_share":0,"time_to_fill_p50_days":109,"computed_at":"2026-11-02T06:13:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Berlin, Germany"],"countries":["DE"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":34000,"max_usd":77000,"period":"year","method":"role_country_seniority_unknown","sample_n":199},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SQL","optional":true}],"status":"closed","first_seen_at":"2026-07-28T14:51:47Z","employer_posted_date":"2026-07-28","last_verified_at":"2026-10-31T23:35:17Z","board_verified":false,"closed_at":"2026-10-31T23:35:17Z","days_open":95,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":94},"description":"About the role\nLANCH baut eine der spannendsten Food-Plattformen Europas - und unsere Partnerrestaurants sind das Herzstück davon. Als Partner Success Manager sorgst Du dafür, dass sie reibungslos laufen, schnell Hilfe bekommen und langfristig erfolgreich sind.Du bist nicht einfach \"Support\". Du bist die Stimme des Partners nach innen und die Stimme von LANCH nach außen. Lösungsorientiert, datenaffin, mit Startup-Speed.\nWo: Berlin (bürobasiert), Remote-Kommunikation mit Partnern\nStart: ASAP\nDeine Aufgaben:\nErster Ansprechpartner für Dein PartnerportfolioDu kümmerst Dich um alle eingehenden Anfragen Deiner Partner - von operativen Fragen bis hin zu technischen Problemen. Du priorisierst, koordinierst und löst - und kommunizierst klar über Status und nächste Schritte.\nInterne Koordination\nDu arbeitest eng mit Ops, Tech und Sales zusammen, um Partnerprobleme schnell und nachhaltig zu lösen. Du bist der Klebstoff zwischen Partner und internen Teams.\nKPI-Überblick\nDu hast die wichtigsten Kennzahlen Deines Portfolios im Blick (Ratings, Availability, Stornorate) und weißt, wann ein Partner besondere Aufmerksamkeit braucht - auch bevor er sich meldet.\nSupport-Infrastruktur mitaufbauen\nFAQs, Eskalationsprozesse, Kommunikationsvorlagen - Du hilfst dabei, die Support-Strukturen so aufzubauen, dass sie skalieren. AI-Tools nutzt Du dabei aktiv als Produktivitätsmultiplikator.\nAktionen & Ad-hoc-Support\nBei Launches, Kampagnen und kurzfristigen Anforderungen bist Du da und packst mit an. Startup-Alltag eben - und Du liebst genau das.\nAbout you\nBackground in Business, Management, Hospitality oder Gastronomie - oder einfach: Erfahrung im Umgang mit anspruchsvollen Kund:innen\nKlare, empathische Kommunikation - auch wenn's mal stressig wird\nVerhandlungssicheres Deutsch (B2B-Kontext), Englisch von Vorteil\nStrukturiertes Arbeiten: Du verlierst auch bei vielen offenen Anfragen nicht den Überblick\nSicherer Umgang mit digitalen Tools (CRM, Sheets, Ticketing-Systeme)\nAI als tägliches Arbeitsmittel - oder echtes Interesse, das zu entwickeln\n Nice to have: Grundkenntnisse in Datenanalyse oder SQL\nDeutschkenntnisse sind eine Grundvoraussetzung für diese Stelle!","description_format":"text","description_chars":2171,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"Upper-Intermediate (B2)","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-12T03:41:39Z"},{"event":"close","at":"2026-10-31T23:35:17Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/lanch-partner-success-manager-mwd","json_url":"https://alion.io/job/lanch-partner-success-manager-mwd.json","meta":{"generated_at":"2026-11-02T16:02:29Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22266,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":693661},"rest":"https://alion.io/mcp/rest/get_company?id=693661"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flanch-partner-success-manager-mwd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flanch-partner-success-manager-mwd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flanch-partner-success-manager-mwd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lanch-partner-success-manager-mwd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flanch-partner-success-manager-mwd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":791522}},{"tool":"search_jobs","arguments":{"company":"lanch.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":791522},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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