{"id":3042610,"url":"https://alion.io/job/landing-verification-supervisor-landing","title":"Verification Supervisor - Landing","company":{"id":7808,"name":"Landing","domain":"hellolanding.com","url":"https://alion.io/company/landing","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"JazzHR","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mexico City, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23000,"max":null,"currency":"MXN","period":"month","gross":true,"usd_annual":14820},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Power BI","optional":false}],"status":"closed","first_seen_at":"2026-10-21T23:13:31Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-26T16:52:34Z","board_verified":false,"closed_at":"2026-10-26T16:52:34Z","days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"About Landing:\nLanding is a nationwide hospitality platform where fully furnished apartments meet hotel quality and consistency. Guests book from thousands of apartments in hundreds of US cities, for a week or a year, all backed by 24/7 local support. Before a guest ever gets the keys, our Verification team makes sure they are who they say they are and that their reservation meets our requirements. That's the team you'll lead.\nAbout the Role:\nAs a Verification Supervisor, you'll lead a team of agents who review almost every reservation that comes into Landing. They check IDs and personal details, confirm identity screening results, and on more complex bookings, review income and credit against our requirements. They also take calls from guests, from quick questions about how to upload documents to tough conversations with people who are upset about a decision. Your job is to keep that team accurate and on track. You'll run the day to day, watch the numbers, and dig in when something looks off. And when a guest asks for a supervisor, you're the one who picks up the phone.\nWhat You'll Do:\nLead a team of Verification agents and manage the daily people side of the job, like attendance, punctuality, and sick days\nKeep an eye on team and agent metrics, and dig into anything unusual, like denials running higher than normal\nAudit agent decisions to make sure every reservation is reviewed accurately and consistently, and catch problems like an agent who denies too often or approves everything\nGive agents clear feedback based on what your audits turn up\nTake escalated calls from guests who want to negotiate a decision or are upset about a denial, and explain our requirements calmly and clearly\nWhat You Bring:\nExcellent English, spoken and written. Your resume and application must be in English, and we can't consider ones submitted in other languages\nExperience supervising or leading a team, ideally in verification, KYC, onboarding, credit, back office, or customer service operations\nComfort reading data. You don't need to build reports, but you can open a dashboard in a tool like Sigma or Power BI and tell what it's saying\nNo fear of the phone. You're comfortable taking on hard conversations, and you stay calm and clear when the answer is still no\nReal ownership. When something isn't working on your team, you find out why and fix it\nStrong attention to detail and good judgment with sensitive personal information\nWhere and When:\nFull-time in our Polanco office in Mexico City. This role is not remote or hybrid\nMonday through Friday, 8 am to 5 pm, with some flexibility based on what the team needs\nCompensation and Benefits:\nSalary:$23,000 MXN gross per month ($276,000 MXN per year)\nBonus:Monthly performance bonus of up to $3,000 MXN\nGrocery vouchers:$1,500 MXN net per month\nVacation:12 days per year (available after 90 days)\nPaid time off:40 hours per year (available after 30 days)\nHealth insurance:Major medical (MetLife), minor medical (AXA Keralty), dental, and vision\nParking:Onsite parking for bikes, motorcycles, and cars\nTravel perk:$750 USD every year in Landing Stays\nGrowth:Room to grow with us!","description_format":"text","description_chars":3145,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Health insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Online Rental Platforms","Real Estate Rental"],"lifecycle":[{"event":"open","at":"2026-10-21T23:13:31Z"},{"event":"close","at":"2026-10-26T16:52:34Z"}],"visa":[],"liveness":null,"pay":{"stated_usd_annual":14820,"is_top_pay":false},"html_url":"https://alion.io/job/landing-verification-supervisor-landing","json_url":"https://alion.io/job/landing-verification-supervisor-landing.json","meta":{"generated_at":"2026-10-27T11:54:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14174,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":7808},"rest":"https://alion.io/mcp/rest/get_company?id=7808"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flanding-verification-supervisor-landing"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flanding-verification-supervisor-landing"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flanding-verification-supervisor-landing"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/landing-verification-supervisor-landing\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flanding-verification-supervisor-landing"}]}