{"id":3749952,"url":"https://alion.io/job/landisgyr-senior-engineer-customer-experience","title":"Senior Engineer, Customer Experience","company":{"id":54275,"name":"Landis+Gyr","domain":"landisgyr.com","url":"https://alion.io/company/landis-plus-gyr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"senior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Oracle","optional":false},{"name":"PostgreSQL","optional":false},{"name":"PowerShell","optional":false},{"name":"Python","optional":false},{"name":"SQL","optional":false},{"name":"Azure","optional":true},{"name":"Azure DevOps","optional":true},{"name":"Linux","optional":true},{"name":"Unix","optional":true}],"status":"live","first_seen_at":"2026-10-27T02:00:00Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-10T08:01:14Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"At Landis+Gyr, we don’t just manage energy-we lead the transformation toward a smarter and more sustainable energy future.\nWith a net revenue of USD 1.73 billion in FY 2024, and a presence in over 30 countries across five continents, Landis+Gyr empowers utilities and consumers to optimize energy usage through advanced metering, grid-edge intelligence, and powerful data analytics.\nToday, our global team of about 6,300 professionals is shaping the digital energy era-developing innovative technologies that support decarbonization, grid modernization, and real-time energy insights. Ourrecord USD 4.6 billion order backlog and strong book-to-bill ratio reflect long-term confidence in our mission and solutions.\nJoin us at Landis+Gyr,where we manage energy better!\nAbout the Role\nThe APAC OT Network team serves as an escalation point for technical issues that are complex in nature which are escalated from the customer / program / operation team. The position provides in-depth technical support by working across departments within L+G and Customer teams. The Network team is responsible for driving a resolution to technical / functional issues. If technical issues cannot be resolved. The position requires strong technical, customer management skills and knowledge of business processes & functions to implement new projects and resolve customer's issues.\nPosition Summary\nThe Expert Technical Delivery role is a senior individual contributor responsible for End-to-End Delivery and Acceptance for assigned customers. This person will combine Domain Knowledge, Product knowledge, Solutioning, Problem solving/Analysis, Validation strategy & Automation to drive high-quality deliveries.\nCandidate would be responsible to support the Program Team in deployment and support of Landis + Gyr's AMI solution (s). As a Technical Delivery Expert, candidate must understand Customer requirements and how Landis+Gyr Solution fits into\nthese requirements. The ideal candidate will be business-focused, possess strong technical aptitude and excellent client facing communication skills. Successful candidates will be able to bridge the gap between business and technology, manage client resources, drive technical solutions to timely completion, and identify, analyse, and extract key data from heterogeneous systems.\nKey Responsibilities\nProduct & Technical Validation\nBuild strong expertise in the core product architecture, integrations, and deployment models.\nValidate integration points across multiple components and third-party systems.\nSupport environment setup, configuration validation, and test lab readiness as needed.\nTest Ownership & Customer Assurance\nOwn end-to-end testing strategy and execution for assigned customers, covering:\no System Testing\no Integration Testing\no SAT / UAT\nAct as the primary testing focal point for customers, ensuring alignment with business use cases\nand deployment expectations.\nDefine customer-specific test scenarios, configurations, test data, and validation criteria.\nReview and approve customer readiness for go-live from a test assurance perspective.\nTest Design & Automation\nDesign comprehensive test plans, test cases, and test scenarios aligned to product and customer workflows.\nDevelop and maintain test automation scripts using scripting languages (e.g., Python,\nShell, PowerShell).\nLeverage automation frameworks/tools to improve regression coverage and testing efficiency.\nEnsure traceability between requirements, test cases, defects, and releases.\nProblem Solving & Escalation Handling\nIndependently handles:\no Complex integration issues\no Data-related defects\no Environment inconsistencies\nUses database queries, logs, and scripts to drive root-cause analysis\nLeads defect triage with product and engineering teams\nKey Purpose / Areas of Responsibility\nPerform intermediate-level database validation including:\no Writing and executing SQL queries\no Data integrity checks\no Performance and functional data validation\nWork with Oracle, PostgreSQL, SQL Server, or EDB EPAS based environments.\nSupport root cause analysis using backend data and logs.\nDefect Management & Risk Assessment\nProactively identify quality risks, gaps, and potential production issues.\nDrive defect triage with Product, Engineering, and Support teams.\nEnsure defects are documented clearly, prioritized correctly, and resolved within SLA expectations.\nStakeholder Collaboration\nWork closely with:\no Product Management\no System / Integration Teams\no Customer Architecture & Program Teams\no Customer technical stakeholders\no Provide clear test status reporting, risk assessments, and release readiness inputs.\nQualifications , Mandatory Skills & Experience\nGood to Have\n15+ years of overall industry experience.\nMinimum 9+ years in system, integration, or customer acceptance testing\nroles.\nExperience working with enterprise-scale products in customer-facing\nenvironments.\nB.E. / B.Tech in Computer Science, Information Technology, Electronics, or equivalent\ntechnical discipline.\nTechnical Skills\nStrong product understanding and ability to validate complex system\nworkflows.\nScripting & automation experience (Python preferred; Shell/PowerShell\nacceptable).\nIntermediate database knowledge:\no SQL query writing\no Oracle / PostgreSQL / SQL Server / EDB EPAS\nSolid understanding of SDLC and STLC, including defect lifecycle management.\nExperience with test management and defect tracking tools (e.g., Azure DevOps\nor similar).\nExposure to utility, energy, AMI, or large-scale distributed systems.\nFamiliarity with Linux/Unix environments and log analysis.\nExperience supporting customer deployments or upgrades from a testing\nstandpoint.\nBasic understanding of networking, integrations, and APIs.\nWhy Join Us?\nAt Landis+Gyr, you’ll be part of a mission-driven company shaping a more sustainable energy future. We empower our people to grow and thrive in a diverse, inclusive, and innovative environment.\nWhat we offer:\nCompetitive salary and region-specific benefits.\nComprehensive development programs including mentorship and training.\nA global culture that values collaboration, innovation, and continuous learning.\nJoin us and help create a smarter, greener tomorrow.\nReady to Apply:\nTake the next step in your career with Landis+Gyr. Apply now to be part of a company making a lasting impact in energy management.\nSubmit your resume via the ‘Apply’ link or visit our careers page: https://careers.landisgyr.com/Please ensure all questions in the application are completed.\n\nWe value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. 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