{"id":2237254,"url":"https://alion.io/job/landisgyr-technical-implementation-engineer-i","title":"Technical Implementation Engineer I","company":{"id":54275,"name":"Landis+Gyr","domain":"landisgyr.com","url":"https://alion.io/company/landis-plus-gyr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Alpharetta, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":76400,"max":92000,"currency":"USD","period":"year","gross":null,"usd_annual":92000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"Oracle","optional":true},{"name":"SQL","optional":true},{"name":"Unix","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-15T00:00:00Z","employer_posted_date":"2026-09-15","last_verified_at":"2026-10-12T08:55:00Z","board_verified":true,"closed_at":null,"days_open":27,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":27},"description":"At Landis+Gyr, we're helping shape the future of energy-making it more intelligent, resilient, and sustainable.\nAs a global energy technology leader, we're accelerating the energy evolution through purposeful innovation and trusted partnerships. Trusted by more than 2,000 utilities worldwide, our intelligent solutions connect devices, data, and decisions across the grid, helping customers modernize infrastructure, optimize operations, and deliver energy that is more reliable, resilient, accessible, safe, and sustainable.\nBehind every solution is a team of approximately 3,300 employees across more than 40 countries who are passionate about solving complex challenges, driving innovation, and making a meaningful impact for our utility customers and the communities they serve.\nJoin Team Green and help shape the future of intelligent energy.\nJob Summary\nThe Technical Implementation Engineer I serves as an initial escalation point for technical issues that are complex in nature which are escalated from the program support teams. The position provides in-depth technical support by working across departments including Development, Engineering, SQA, Product Management, and Project Management. The Technical Implementation Engineer is responsible for driving a resolution to these technical issues, fully documenting the resolution in CRM, and cross-training other departments. If technical issues cannot be resolved, the Technical Implementation Engineer I is expected to gather sufficient detailed technical information before escalating to the Engineering/Tier IV team. In addition, the position requires strong customer service skills and knowledge of utility business functions to support the Technical Implementation Manager with the deployment of company solutions for customers.\nKey Responsibilities and Accountabilities:\nOwns test environments and test lab to support the deployment organization\nCreate relevant use case scenarios and appropriate solutions to demonstrate how the GridStream system operates and supports improvements to the customer-facing test suite\nSupport System Acceptance Testing (SAT) for new customer deployments\nSupport manufacturing resources in First Article Testing (FAT) and monitor FAT processes\nLead creation of standard operating procedures and solutions for technical elements of the system that are effective and repeatable\nAdhere to formal change control processes\nDevelop subject matter expertise in two-way electric AMI technology, from head-end software to the field endpoints\nEnsure CRM tickets are full documented and resolved or escalated to appropriate support tier, within SLA guidelines\nProactively follow through on all technical issues worked to ensure items are addressed accurately and promptly\nSupport software installation activities for new releases and provide post-implementation support.\nTest and support beta versions of software and identifies gaps in technical documentation such as release notes\nParticipate in response teams for root cause analysis of system problems identified in the deployment of company solutions\nCompany Values:\nSupports and adheres to Company’s core values.\nPerforms other duties or responsibilities as assigned or required.\nSupports and adheres to Company’s Code of Conduct and Ethics Policy.\nRepresents Company in a positive, professional manner when working with both internal and external customers.\nEducation and Experience:\nBachelor of Science degree required\nExperience in working with solutions involving both software and hardware\nUtility operations experience is a plus\nPreferred Qualifications:\nStrong analytical skills; able to complete methodical root cause analysis and troubleshoot technical issues\nHighly adaptable in a dynamic work environment\nAccustomed to working in an environment driven by high standards for service and system delivery\nExcellent team player; self-starter with the ability to work unsupervised\nExperience with Oracle or SQL Server database a plus\nExcellent written and oral communication skills\nStrong customer communication and service skills\nExperience with wireless technologies is a plus\nBackground in software quality testing desired\nUtility domain knowledge preferred\nExperience with Windows desktop/server platforms and/or Unix, Networking and Scripting is a plus\nAbility to plan and maintain schedules.\nDemonstrate good judgment in selecting methods and techniques for solving problems and obtaining solutions.\nSelf-motivated, proactive, able to work under stressful conditions.\nDemonstrate customer focus with proven ability to resolve customer issues appropriately.\nAbility to multitask and prioritize.\nAbility to travel approximately 25%.\nAct as the liaison to the other business units within Landis+Gyr, as needed, to resolve and follow through on issues / defects.\nWorking Conditions/Physical Requirements:\nWorking Conditions: Typical indoor office environment with the majority of time spent sitting and working on a computer using keyboard, mouse, and monitor. Occasional use of other devices such as: phone, copier/printer/fax, etc.\nPhysical Requirements: Typical office setting. Required to stand; walk; crouch; or handle objects. Lift and/or move up to 10 pounds. Ability to sit and view computer screen for long periods of time. The ability to see, hear, & speak in English. Reasonable accommodation is provided for individuals with disabilities to perform the essential functions.\nPersonal Protection Equipment/Other OHSA Safety Requirements: Ensure the continued efforts and assist in achieving annual goals of health, safety, and environmental policies. Must be current with available OSHA/Safety Training provided by the Company. If required, must be able to work while wearing safety equipment such as hard hats, work boots, gloves, hearing protection, and others.\nAs a part of the Landis+Gyr family, employees are offered a comprehensive and competitive package of benefits including medical, dental and vision coverage, life insurance, and a 401(k)-retirement plan featuring a generous company match incentive. Additionally, we offer three (3) weeks of Paid Time Off (PTO) as well as eleven (11) paid holidays. We also offer a tuition reimbursement program, optional pet insurance, supplemental medical coverage and a host of other perks to ensure the health, wellness, and enrichment of our team members.\nPay is in the range of $76,400 - $92,000 per year. The actual base salary offered depends on a variety of factors, which may include, as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, and certifications or other professional licenses held. All candidates are encouraged to apply.\nAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.\nWe're committed to shaping a better future for everyone. Join Team Green and be part of what's next in energy. #TeamGreen","description_format":"text","description_chars":7100,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance","Retirement plans"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Electrical & Electronic Engineering"],"lifecycle":[{"event":"open","at":"2026-10-11T00:01:36Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.605,"p_room":0.45,"age_days":27,"expected_fill_days":17,"reasons":["conf:4","win:tail","comp:junior"],"computed_at":"2026-10-12T06:55:09Z"},"pay":{"stated_usd_annual":92000,"is_top_pay":true},"html_url":"https://alion.io/job/landisgyr-technical-implementation-engineer-i","json_url":"https://alion.io/job/landisgyr-technical-implementation-engineer-i.json","meta":{"generated_at":"2026-10-12T16:44:53Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26636,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-13T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54275},"rest":"https://alion.io/mcp/rest/get_company?id=54275"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flandisgyr-technical-implementation-engineer-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flandisgyr-technical-implementation-engineer-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flandisgyr-technical-implementation-engineer-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/landisgyr-technical-implementation-engineer-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flandisgyr-technical-implementation-engineer-i"}]}