{"id":2237244,"url":"https://alion.io/job/landisgyr-technical-operations-manager","title":"Technical Operations Manager","company":{"id":54275,"name":"Landis+Gyr","domain":"landisgyr.com","url":"https://alion.io/company/landis-plus-gyr","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":null},"role":"Management","role_family":"Management","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Noida, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"Incident Management","optional":false},{"name":"ITIL","optional":false},{"name":"ServiceNow","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"ITSM","optional":true}],"status":"live","first_seen_at":"2026-09-25T02:00:00Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-10-14T01:25:41Z","board_verified":true,"closed_at":null,"days_open":19,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":19},"description":"At Landis+Gyr, we're helping shape the future of energy-making it more intelligent, resilient, and sustainable.\nAs a global energy technology leader, we're accelerating the energy evolution through purposeful innovation and trusted partnerships. Trusted by more than 2,000 utilities worldwide, our intelligent solutions connect devices, data, and decisions across the grid, helping customers modernize infrastructure, optimize operations, and deliver energy that is more reliable, resilient, accessible, safe, and sustainable.\nBehind every solution is a team of approximately 3,300 employees across more than 40 countries who are passionate about solving complex challenges, driving innovation, and making a meaningful impact for our utility customers and the communities they serve.\nJoin Team Green and help shape the future of intelligent energy.\nAbout the Role\nThe APAC Technical Operations Manager is responsible for end-to-end service operations delivery and technical ownership across allocated APAC customer environments.\nThe role combines:\nOperational execution (cloud, infrastructure, service operations)\n\nService governance (ITIL, change, incident, reporting)\n\nCustomer accountability (delivery, defects, escalation management)\n\nThis position plays a key role in ensuring reliable service delivery, strong operational discipline, and scalable support through effective use of Infrastructure teams and GDC capabilities.\nAreas of Responsibility / Tasks:\n1. ITIL Process Ownership\nOwn ITIL processes:\n\nIncident\n\nChange\n\nConfiguration\n\nAvailability\n\nEnsure adherence to standard operating procedures and governance controls\n\nDrive continuous service improvement initiatives, including:\n\nmonitoring maturity\n\nautomation opportunities\n\nprocess optimisation\n\nDefine and enforce process compliance, KPIs, and report to APAC stakeholders and customers.\n\n2. Customer & Service Operations\nAct as primary technical operations owner for assigned APAC customers\n\nOwn customer service performance, including:\n\nSLA adherence\n\nincident response and recovery\n\noperational delivery outcomes\n\nLead customer communications for:\n\nincidents and outages\n\nservice reviews\n\nongoing operational updates\n\nDrive customer satisfaction and operational confidence\n\n3. Cloud & Infrastructure Operations\nOwn delivery of infrastructure operations, including:\n\nAzure / GCP environments\n\nnetwork and firewall changes\n\nDR and HSM ownership\n\nAccountable for:\n\nenvironment builds and releases\n\npatching and maintenance\n\ncapacity planning and performance optimisation\n\nResponsible for\n\nAPAC Cloud Operation achieving SLA , coordination with customer and program teams\n\nCoordinate execution with:\n\nSolution and Software Implementation\n\nCloud Operations team\n\nL2/L3 support\n\nGDC operations and CoEs\n\n4. Change Governance & CAB Participation\nOwn Change Management process across environments\n\nChair / contribute to weekly CAB\n\nApprove and govern changes via ServiceNow ensuring:\n\nrisk assessment\n\nrollback planning\n\nbusiness impact clarity\n\nEnsure high change success rate and operational stability\n\n5. Incident, Escalation & Problem Management\nOversee Major Incident Management (P1/P2) including:\n\nwar room escalation\n\nstakeholder communication (as required)\n\nresolution oversight\n\nOwn escalation management across L1/L2/L3 and GDC teams\n\nEnsure delivery of:\n\nPost Incident Reviews (PIRs)\n\nRoot Cause Analysis (RCA)\n\nremediation and preventative actions\n\nTrack and drive closure of repeat incidents and systemic issues\n\n6.Defect, Release & Customer Backlog Management\nOwn customer defect lifecycle, including:\n\ntracking\n\nprioritisation\n\nresolution\n\ncustomer updates\n\nEnsure alignment of:\n\ndefects\n\nenhancements\n\ndelivery priorities\n\nTrack and drive delivery of customer priorities into future releases\n\nDrive continuous improvement in customer testing and release readiness\n\n7. Reporting & Continuous Improvement\nOwn reporting across:\n\nSLA / KPI performance\n\nincident and change metrics\n\nservice health trends\n\nProvide clear operational visibility to leadership and customers\n\nOwn cost management for assigned environments\n\nIdentify and proactively manage:\n\ndelivery risks\n\noperational inefficiencies\n\nDesired Skills/Competencies\nExpertise in\ncloud platforms (Azure/GCP)\n\nStrong knowledge of:\nCloud platforms (Azure / GCP)\n\nInfrastructure (network, compute, storage, DB)\n\nMonitoring and observability\n\nL+G Products and Solutions (HES, MDM, Tools)\n\nITIL framework\n\nExperience with:\nServiceNow ITSM\n\nEnterprise platforms (HES, MDM)\n\nLeadership & Functional Skills\nStrong incident and crisis management capabilities\n\nExcellent stakeholder and customer communication skills\n\nProven ability to manage cross-functional global teams\n\nData-driven decision making and problem-solving\n\nStrong process governance and operational excellence mindset\n\nBehavioral Competencies\nStrong analytical skills, attention to detail and excellent problem solving/troubleshooting skills\n\nExcellent verbal and written communications skills\n\nHighly driven, positive attitude, team player, self-learning, self-motivating and flexibility\n\nStrong customer focus\n\nFlair for creativity and innovation\n\nQualifications and Additional Requirements\nRelevant tertiary qualification - B. E, B. Tech, M. E, M. Tech\n\n11-15 years in Customer operations / service delivery\n\n5+ years in technical operations or ITSM leadership roles\n\nExperience managing global customers and APAC operations preferred\n\nWhy Join Us?\nAt Landis+Gyr, you’ll be part of a mission-driven company shaping a more sustainable energy future. We empower our people to grow and thrive in a diverse, inclusive, and innovative environment.\nWhat we offer:\nCompetitive salary and region-specific benefits.\n\nComprehensive development programs including mentorship and training.\n\nA global culture that values collaboration, innovation, and continuous learning.\n\nJoin us and help create a smarter, greener tomorrow.\nReady to Apply:\nTake the next step in your career with Landis+Gyr. Apply now to be part of a company making a lasting impact in energy management.\n\nSubmit your resume via the ‘Apply’ link or visit our careers page: https://careers.landisgyr.com/\nPlease ensure all questions in the application are completed.\n\nApplications will be reviewed on a rolling basis, and interviews may commence before the closing date.\n\nWe value and encourage diversity in our team. This position is open to all qualified candidates regardless of gender, race, age, disability, sexual orientation, or background. We're committed to shaping a better future for everyone. 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