{"id":3815036,"url":"https://alion.io/job/landmark-customer-service-advisor","title":"Customer Service Advisor","company":{"id":41810,"name":"Landmark","domain":"landmark.co.uk","url":"https://alion.io/company/landmark","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Reading, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-11-05T11:00:04Z","employer_posted_date":"2026-11-05","last_verified_at":"2026-11-13T00:25:00Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"Customer Service Advisor\nReading/Hybrid \nWhat it's like to work at Landmark:\nAt Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.\nCollaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.\nWe offer a range of benefits to support your well-being and career growth, including:\nCompetitive Salary\nGenerous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year\nAnnual Lifestyle Allowance: £300 to spend on an activity of your choice\nPension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter\nPrivate Health Insurance: Provided by Vitality\nGroup Income Protection Scheme\nCharitable Fundraising: Matched funding for your efforts\nCycle to Work and Gym Flex Schemes\nInternal Coaching and Mentoring: Available throughout your time with us\nTraining and Career Progression: A strong focus on your development\nFamily-Friendly Policies\nFree Parking\nJoin us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally.\nThe Opportunity\nWe're looking for a customer focused and proactive Customer Service Advisor to join our Geodata team. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and working in a fast paced, collaborative environment.\nActing as first line support, you'll deliver an exceptional customer experience to a diverse customer base including legal professionals, environmental consultants, surveyors, architects, search providers and members of the public. You'll play a vital role in ensuring customers get the most value from Landmark's products and services while delivering a \"right first time\" approach to service.\nThe role will involve:\nProviding first line support via telephone, email, and written correspondence.\nManaging customer enquiries from initial contact through to resolution.\nProcessing environmental searches accurately and within agreed service levels.\nDelivering expert advice on Landmark products and services.\nRecording customer interactions accurately within CRM and support systems.\nIdentifying opportunities to support sales through upselling and cross-selling where appropriate.\nCollaborating with internal teams including Technical Support, Product Development, Sales and Account Management.\nSupporting customer campaigns, surveys and outbound communications when required\nAbout You\nYou'll be passionate about delivering outstanding customer service and take pride in building positive relationships with customers and colleagues alike.\nWe're looking for someone who has:\nPrevious front line customer service experience.\nExcellent verbal and written communication skills.\nA professional and confident telephone manner.\nStrong organisational skills with the ability to manage multiple priorities.\nGood IT skills, including experience using Microsoft Office and web-based systems.\nExcellent problem-solving and analytical abilities.\nThe ability to remain calm and professional when handling challenging situations.\nA positive, self-motivated approach and willingness to learn.\nA strong focus on customer satisfaction and continuous improvement.\nExperience within account management, technical customer support, or working with property, environmental or data-driven products would be advantageous but is not essential\nAbout Us\nLandmark Information Group holds a wide portfolio of market leading Prop-Tech (property technology) businesses that span an incredible range of markets and technology platforms across the sector. We are at the forefront of innovation and thought leadership in the property industry, being a supplier of national property-related data.\nWe deliver award-winning solutions to estate agency, conveyancing, surveying, lender valuations, land asset management, environmental consultancy, and Government markets. This is a chance to join the business as we make major steps forward in leveraging the latest cloud and large-scale technologies to start bringing together the entire market to a unified platform.\nWe are proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\nThe Interview Process\nScreening video call via Microsoft Teams with a member of the Talent Acquisition team.\nFirst-stage video interview via Microsoft Teams with the Line Manager. This will include competency-based questions.\nAbility assessments/task relevant to the role and Personality Assessment\n Second-stage interview (in person) at our Reading office with the Line Manager and a member of the People team.","description_format":"text","description_chars":4937,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Health insurance"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Data Providers & Datasets","PropTech"],"lifecycle":[{"event":"open","at":"2026-11-05T15:43:06Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":6,"expected_fill_days":26,"reasons":["conf:5","urgency","win:early"],"computed_at":"2026-11-12T10:38:37Z"},"pay":null,"html_url":"https://alion.io/job/landmark-customer-service-advisor","json_url":"https://alion.io/job/landmark-customer-service-advisor.json","meta":{"generated_at":"2026-11-13T05:05:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":10769,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-14T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":41810},"rest":"https://alion.io/mcp/rest/get_company?id=41810"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flandmark-customer-service-advisor"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flandmark-customer-service-advisor"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flandmark-customer-service-advisor"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/landmark-customer-service-advisor\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flandmark-customer-service-advisor"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3815036}},{"tool":"search_jobs","arguments":{"company":"landmark.co.uk","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3815036},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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