{"id":3401701,"url":"https://alion.io/job/landmark-ventures-manager-client-success","title":"Manager, Client Success","company":{"id":4481380,"name":"Landmark Ventures","domain":"landmarkventures.com","url":"https://alion.io/company/landmark-ventures","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":{"label":"ET","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-28T12:14:52Z","employer_posted_date":null,"last_verified_at":"2026-10-28T12:14:52Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Landmark Ventures is looking for a Manager, Client Success to join our Events & Experiences team.\nWe work with leading global brands and high-growth B2B companies to bring the right people together – through intimate VIP dinners, executive roundtables, curated experiences, summits and other high-impact gatherings.\nOur clients come to Landmark because we know how to convene extraordinary people and create experiences that lead to meaningful relationships and business outcomes.\nWe're looking for someone who can help make that experience exceptional from the client's side.\nAs a Manager, Client Success, you'll become a trusted day-to-day partner to a portfolio of Landmark clients. You'll help them think through what they should do, where they should do it, when it should happen, who should be in the room and how to make each experience successful.\nYou'll also make sure things happen.You'll navigate calendars, prepare for client calls, coordinate with our internal teams, answer operational questions, develop speaker materials, help recruit the occasional executive or speaker, track commitments and anticipate what's needed next.\nAnd because you'll understand our clients deeply, you'll help identify where Landmark can support our partners to do more – another dinner, another city, another audience, another experience or another way to help them achieve their goals.\nThis is not traditional account management. And it isn't event production.\nIt's a relationship-driven role at the intersection of client success, executive experiences and execution.\nWhat You'll Do\nOwn the Client Experience\nBecome someone our clients trust, rely on and genuinely enjoy working with.\n\nYou'll serve as a primary day-to-day contact for a portfolio of clients, developing a strong understanding of their businesses, people, priorities and objectives.\n\nYou'll lead and participate in client calls, keep everyone aligned on decisions and next steps, answer questions quickly and make sure clients always know where things stand.\n\nYou'll learn how each client likes to work and anticipate what they need before they have to ask.\n\nMost importantly, you'll make Landmark feel easy to work with – responsive, thoughtful, organized and dependable.\n\nHelp Clients Build Great Experiences\nOur clients don't always arrive knowing exactly what they should do.That's where you come in.\n\nYou'll help clients think through their calendars and advise them on opportunities for VIP dinners, executive roundtables, experiences and other gatherings.\n\nShould they host something around a major conference? Which city makes sense? What audience should they bring together? Dinner or roundtable? Who should speak? What would make the conversation compelling? When should planning begin?\n\nYou won't need to know all the answers on day one. You'll learn from an experienced team that produces hundreds of events and experiences each year and gradually develop the judgment to become a trusted advisor yourself.\n\nOver time, we want clients calling you not simply to ask \"Where does my event stand?\" but \"What do you think we should do next?\"\n\nBe the Quarterback\nGreat client service requires great execution.\n\nYou'll sit between the client and Landmark's teams and help keep everyone moving in the same direction.\n\nYou'll coordinate with colleagues across event production, venues, programming, attendee recruitment, marketing, creative and leadership. You'll translate client conversations into clear actions, owners and deadlines and make sure commitments don't disappear between meetings\n\nDepending on the engagement, that might mean helping to: \nBuild and maintain an event calendar or account plan\n\nPrepare agendas, meeting briefs and client updates\n\nCoordinate event concepts, dates, markets and venues\n\nDevelop speaker guides, briefing documents and talking points\n\nCoordinate speaker outreach and preparation\n\nReview invitation strategies and target attendee profiles\n\nWork with our recruitment team on priority executives and attendee outreach\n\nGather client materials, branding, biographies, headshots and content\n\nPrepare clients for their upcoming dinners and experiences\n\nTrack decisions, deliverables and outstanding questions\n\nSupport clients on-site when appropriate\n\nCapture follow-up and help turn a successful event into meaningful next steps\n\nYou are not the event producer responsible for personally executing every detail.\n\nYou are the person who understands the client, understands the engagement, knows where things stand, anticipates what's coming and brings together the right people to make it happen.\n\nGrow the Relationship\nClient Success at Landmark isn't just about delivering what was sold.\n\nIt's about understanding what our clients are trying to accomplish and continually finding ways to create more value.\n\nYou'll learn their broader calendars, markets, audiences and priorities. You'll notice when a successful New York dinner could become Chicago and San Francisco. When an intimate executive gathering could become a larger program. When a client has another objective Landmark may be uniquely positioned to help solve.\n\nYou'll work alongside senior relationship owners to develop ideas, proposals, renewals and expanded engagements.\n\nWe are looking for someone with commercial curiosity – someone who understands that exceptional client service creates trust, trust creates opportunity and successful relationships grow.\n\nMake It Better\nWe're building this function as we grow.\n\nYou'll help us continuously improve how Landmark manages client relationships – how we prepare for meetings, organize account information, communicate with clients, track calendars, capture institutional knowledge and move from one successful engagement to a broader relationship.\n\nYou'll also be encouraged to use AI, automation and modern tools to make our work smarter and our client experience better.\n\nIf there's a better way to do something, we want you to find it.\n\nWho You Are\nYou're a relationship person and a details person.\n\nThat's an unusual combination, and it's the heart of this role.\n\nYou can comfortably join a call with a senior executive and represent Landmark well, then spend the next hour making sure every commitment from that conversation has an owner and a deadline.\n\nYou're warm without being overly casual. Polished without being corporate. Organized without being rigid. Commercial without being salesy.\n\nYou communicate exceptionally well and know how to turn a complicated conversation into a simple set of next steps.\n\nYou're curious. You want to understand the client's business and why they're hosting the dinner – not simply what time it starts.\n\nYou're proactive. If something doesn't look right, you ask. If a deadline is approaching, you don't wait to be reminded. If you see an opportunity, you raise it.\n\nAnd you have exceptional follow-through.\n\nYou don't just write down the action item. You make sure it gets done.\n\nWhat You Bring\nWe're less interested in finding someone with a perfect background than someone with the right combination of judgment, relationship skills and drive.\n\nYou likely bring 3-5 years of experience in client success, account management, experiential marketing, events, hospitality, consulting, partnerships or another high-touch client environment.\n\nYou should be an exceptional communicator, highly organized and comfortable managing multiple clients and engagements simultaneously. You should have the judgment and confidence to interact with senior executives while remaining willing to roll up your sleeves and handle detailed work.\n\nExperience working with B2B technology companies, executive audiences, events or experiential programs is valuable, but not required.\n\nYou should also be comfortable with presentations, spreadsheets, CRM systems and modern productivity tools, and curious about how AI can make you better at your job.\n\nAbove all, we're looking for someone who is thoughtful, resourceful, dependable, low-ego and hungry to grow.\n\nWhy LandmarkLandmark sits at an unusual intersection of relationships, innovation and execution.\nFor more than 25 years, we've helped extraordinary founders, brands and enterprises reach new customers, enter new markets, build strategic relationships, accelerate pipelines, create extraordinary events and experiences, execute M&A transactions, raise capital and unlock new opportunities.\nOur Events & Experiences team produces more than 200 gatherings each year – from intimate VIP dinners and executive roundtables to industry summits, conferences and bespoke experiences.\nYou'll work directly with leading companies and senior executives while learning from a team that has spent years building relationships and bringing extraordinary people together.\nYou'll also have room to grow.Success in this role can mean managing larger and more strategic client relationships, developing deeper expertise in executive experiences, taking on commercial responsibility and becoming an increasingly important part of Landmark's client leadership.\nWe want this to be a place where talented people can build careers, not simply do jobs.\nThe DetailsOur headquarters is located in New York City and we primarily work in the Eastern Time Zone. But we will happily consider exceptional candidates working remotely within the United States or Europe.\nBecause events happen when events happen, this role requires flexibility, occasional travel and some work outside traditional business hours.\nCandidates must be authorized for employment in the United States.\nCompensation will be based on qualifications and experience, and Landmark offers a competitive benefits package.\nOriginally posted on Himalayas","description_format":"text","description_chars":9695,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Cybersecurity","Information Security","Investment Banking & M&A Advisory"],"lifecycle":[{"event":"open","at":"2026-10-28T14:28:45Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-10-29T16:27:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":4,"expected_fill_days":27,"reasons":["seen:4","win:early"],"computed_at":"2026-11-02T06:13:15Z"},"pay":null,"html_url":"https://alion.io/job/landmark-ventures-manager-client-success","json_url":"https://alion.io/job/landmark-ventures-manager-client-success.json","meta":{"generated_at":"2026-11-02T19:16:46Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":26956,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-03T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4481380},"rest":"https://alion.io/mcp/rest/get_company?id=4481380"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flandmark-ventures-manager-client-success"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flandmark-ventures-manager-client-success"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flandmark-ventures-manager-client-success"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/landmark-ventures-manager-client-success\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flandmark-ventures-manager-client-success"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3401701}},{"tool":"search_jobs","arguments":{"company":"landmarkventures.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3401701},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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