{"id":1951662,"url":"https://alion.io/job/landsec-workplace-support-assistant","title":"Workplace Support Assistant","company":{"id":1868239,"name":"Landsec","domain":"landsec.com","url":"https://alion.io/company/landsec","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":41000,"max_usd":92000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":111},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T10:17:49Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-14T10:07:25Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"WE ARE LANDSEC \nWe identify and shape places that create opportunity, enhance quality of life, and bring joy to the people connected to them.\nThis is how we’ve created the UK’s leading portfolio of urban places and one of the largest real estate companies in Europe.\nOur £10 billion portfolio is built around premium workplaces, the country’s pre-eminent retail platform, and a residential pipeline that will redefine urban life.\nWe’ve honed this ability over 80 years. Spotting the opportunities, building the partnerships, and continually adapting to shape the places that meet the needs of a changing world.\nPlaces where life happens. Where businesses grow. And where cities are defined.\nLOCATION\nCentral London\nPurpose of job\nReporting to the Senior Workspace Manager, you will play a key part in enabling us to deliver a premium workspace experience for our customers. Getting the basics right is important. To do that, you will help support making sure our workspaces are clean, healthy, safe, and secure, assisting the Workspace Team with administration and clerical tasks as you learn and developed your operational skills in this entry level position. \nYou will assist in delivering brilliant customer experiences by creating productive and enjoyable environments in some of our most prestigious workspaces across Central London. \nYou will be passionate about delivering an exceptional customer experience and you will work with our Service Partner Teams to achieve that, providing them with the direction and motivation to achieve aspirational results.\nThis role will provide you with the skills and experience to begin to forge a career in Real Estate Operations.\nOperational Responsibility \nAssist in completing and filing property inspection check lists\nMaintain positive relationships with internal and external customers\nPrepare information for quarterly newsletters\nCo-ordinate the process for new customers moving into / out of properties.\nSupport and highlight deadlines for Workspace Managers using relevant systems\nRaising jobs through the Aspire support centre and providing feedback on progress and completion.\nSupport the management of business continuity plans\nAssist in keeping all Customer handbooks up to date\nMonitor compliance information both Environmental and Health & Safety\nAssist the co-ordinator for customer emergency communication system\nSupport fire drills, landlord inspections, insurance inspections.\nProperty Records\nUpdating of all property records and produce reports as required\nEnsure accuracy of all portfolio information on all company portals and workspaces\nManage administration associated with all tenant fit-out application and occupational documents\nCorrespondence / Documentation Production \nAssist in the production of agendas, reports, and presentations\nTake minutes of relevant meetings and circulate within five working days\nDraft standard responses to letters as required\nPrint, bind and distribute schedules/reports/accounts as requested\nAssist the production of service charge booklets\nCustomer Surveys \nAction half yearly Pulse surveys\nChase for customer responses\nCreate and manage action plan\nPermits \nArrange guide for online permits\nRaise & close permits\nReview RAMS (where IOSH applicable)\nInput information onto e-permit system\nChase contractor for additional information as advised by the Engineering Managers\nEnvironmental & Other \nAssist in emergency response scenario test\nUpdate our properties waste matrix\nUpdate and log waste transfer notes\nCo-ordinate with the team the offering our of Cycle surgery\nCustomer Experience\n\nDeliver a professional, focused service, resulting in customer loyalty and repeat business.\nContribute to the annual customer survey process, assisting the creating and implementing any resulting action plans.\nWorkspace Management\n\nUse your knowledge and experience to generate ideas and innovations that create exceptional workspaces for our customers, understanding the value and importance of operating a healthy environment which is clean and secure.\nSupport in ensuring that the spaces we deliver allow our customers to be more effective and successful in achieving their own business objectives on a day-to-day basis.\nKey competencies \nCustomer Focus - Establishes and maintains effective customer relationships - dedicated to meeting their expectations and acting with customers in mind\nRelationship building - Builds constructive and effective relationships, relating well to all kinds of stakeholders, inside and outside the organisation.\nCuriosity and Innovation - Is willing to consider and experiment with new ways of doing things. Encourages others to put forward innovative ideas. Is prepared to take calculated risks and to adopt cutting edge approaches.\nTeamwork - Encourages collaboration, cooperation, and trust within and across teams - balances own and team interests, resolving conflict or differences of opinion when required\nTenacity - Constantly and consistently pushing self and others for results - can be counted on to deliver results, very bottom-line oriented\nPriority setting - Quickly sense what will help/hinder the accomplishment of a goal. Creates focus, eliminating roadblocks, spending time on what is important\nKnowledge, experience, and qualifications \nEssential \nTeam player with good communication skills.\nA high standard of computer literacy will be required\nWillingness to work outside of ‘normal’ office hours\nExperience in delivering great Customer Service\nExcellent Problem-Solving Skills\nExperience working as part of a team\nInterest in Offices/Workspaces\nWillingness to learn new skills and experience new environments\nLife and Benefits at Landsec\nWe have a great benefits package, there to support you with your work-life balance and in moments that matter. We offer fantastic Learning and Development opportunities to help you grow and reach your potential and we also play our part in supporting the communities where we live and work.\nBelow are some of our core benefits, make sure to visit our My Total Reward page for more information.\nPerformance based annual bonus plan\n\n25 days annual leave (plus bank holidays) rising to 27 days after 2 years and the option to purchase up to 10 additional days each year. Enjoy an additional three-day December festive break on top of your leave and a special ‘My Day’ to take off for whatever you choose.\n\nEnhanced pension contributions - Landsec will contribute up to 10.5% subject to your contribution.\n\nPrivate medical insurance, Health Cash Plan, Life assurance and income protection.\n\nEnhanced maternity, adoption, shared parental leave policies (view our Family policies page for more details)\n\nTwo different share plans enabling you to share in the success you will help to build\n\nUp to 4 working days to volunteer per year and 'Give As You Earn' programmes allowing you to donate to charities straight out of your pay and we top up by 20%\n\nAnd when it comes to your health and wellbeing you will also have access to other benefits: our employee assistance programme, digital GP, cycle to work scheme, a mindfulness app and a health app supporting fertility and menopause\nDiversity and Inclusion\nAt Landsec, we value diversity & inclusion. We work to better reflect the diversity of the communities we work within and empower everyone who works at Landsec to realise their potential.\nWe strive to ensure all our information, and services are accessible to and usable byeveryone. If you would like to receive any information in a different way or would like us to do anything differently to help you apply for our roles, please get in touch with our recruitment partners by emailing \nTo find out more about our approach, visit our Diversity and Inclusion page.","description_format":"text","description_chars":7784,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Annual leave","Health insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Real Estate","Real Estate Investment"],"lifecycle":[{"event":"open","at":"2026-10-06T10:17:49Z"}],"visa":[],"liveness":{"score":83,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.834,"p_room":1,"age_days":7,"expected_fill_days":48,"reasons":["conf:16","win:early","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":null,"html_url":"https://alion.io/job/landsec-workplace-support-assistant","json_url":"https://alion.io/job/landsec-workplace-support-assistant.json","meta":{"generated_at":"2026-10-14T19:44:32Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25991,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1868239},"rest":"https://alion.io/mcp/rest/get_company?id=1868239"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flandsec-workplace-support-assistant"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flandsec-workplace-support-assistant"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flandsec-workplace-support-assistant"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/landsec-workplace-support-assistant\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flandsec-workplace-support-assistant"}]}