{"id":3927410,"url":"https://alion.io/job/langchain-engagement-manager-nyc","title":"Engagement Manager (NYC)","company":{"id":4855,"name":"LangChain","domain":"langchain.com","url":"https://alion.io/company/langchain","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":89,"open_postings":97,"ghost_share":0.103,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":75,"computed_at":"2026-11-10T06:52:35Z"}},"role":"Product","role_family":"Product","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"Cloudflare","optional":false},{"name":"Jira","optional":false},{"name":"LangChain","optional":false},{"name":"LangGraph","optional":false},{"name":"LangSmith","optional":false},{"name":"Linear","optional":false},{"name":"Monday.com","optional":false},{"name":"Agile","optional":true},{"name":"AI Agents","optional":true}],"status":"live","first_seen_at":"2026-11-07T19:19:06Z","employer_posted_date":"2026-11-07","last_verified_at":"2026-11-10T06:59:12Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":2},"description":"About Us\nAt LangChain, our mission is to make intelligent agents ubiquitous. We build the foundation for agent engineering in the real world, helping developers move from prototypes to production-ready AI agents that teams can rely on. We began as widely adopted open-source tools and have grown to also offer a platform for building, evaluating, deploying, and operating agents at scale.\nWith $125M raised at Series B from IVP, Sequoia, Benchmark, CapitalG, and Sapphire Ventures, we’re at a stage where we’re continuing to develop new products, growth is accelerating, and all team members have meaningful impact on what we build and how we work together. LangChain is a place where your contributions can shape how this technology shows up in the real world.\nToday, our platform includes LangSmith (Observability, Evaluation, Deployment, Fleet, and Sandboxes), our open source frameworks (LangChain, LangGraph, and Deep Agents), and the newly launched LangSmith Engine for autonomous agent improvement. We have 100M+ monthly open source downloads, 6,000+ active LangSmith customers, and 5 of the Fortune 10 use LangSmith in production (+ 35% of the Fortune 500 overall), including teams at Klarna, Clay, Coinbase, Workday, Lyft, Cloudflare, Harvey, Rippling, Vanta, LinkedIn, Monday.com, Nvidia, and Bridgewater.\nAbout the Team:\nThe Professional Services team is the bridge between LangChain's technology and the enterprise customers building on top of it. We partner with some of the world's most ambitious companies to help them move from pilot to production - designing solutions, accelerating time-to-value, and ensuring teams get the most out of LangChain, LangGraph, and LangSmith. We work at the intersection of deep technical expertise and customer partnership, and we take pride in the outcomes our customers achieve. As LangChain grows, PS plays a direct role in shaping how enterprise AI gets built in the real world.\nAbout the Role:\nWe're looking for an Engagement Manager to join our Professional Services team. You'll manage multiple concurrent technical engagements, ensuring successful delivery of Professional Services projects for enterprise customers. You'll be the primary point of contact for customers and coordinate cross-functional teams to deliver exceptional outcomes.\nThis role offers direct impact on customer success, the opportunity to shape processes and methodologies, and the chance to work with cutting-edge AI technology. You'll join a collaborative team environment with a strong engineering culture.\nLocation: This role can be based in our San Francisco or New York office. Employees within commuting distance work from the office five days per week. Candidates who live outside commuting distance (e.g. >1hr each way) may be eligible for hybrid arrangements depending on location and role requirements. Open to remote candidates within the US.\nWhat You'll Do:\nEngagement Lifecycle Management: Manage the full engagement lifecycle from SOW review through closeout, including planning, execution, risk management, scope management, and handoff\n\nCustomer Communication & Relationship Management: Serve as the primary point of contact for customers - deliver status updates, manage expectations, handle escalations, and negotiate scope changes\n\nMulti-Engagement Management: Manage 5-8 concurrent technical engagements simultaneously while maintaining quality and meeting deadlines\n\nCross-Functional Coordination: Coordinate with Solution Architects, AI Engineers, Sales, Support, Enablement, and Product/Engineering teams; manage resource allocation and capacity planning\n\nRisk & Issue Management: Proactively identify risks and issues, develop mitigation strategies, track resolution, and ensure deliverables meet quality standards\n\nWhat You'll Bring:\nYou have 5+ years of engagement or project management experience, preferably with technical or software engagements\n\nYou've managed multiple concurrent engagements and know how to keep quality high across all of them\n\nYou have strong experience working with enterprise customers and leading customer-facing communication\n\nYou've coordinated cross-functional technical teams - engineers, architects, product - and managed resource allocation\n\nYou're experienced with project management tools such as Linear, Jira, Asana, or similar\n\nYou've handled scope change management and complex stakeholder dynamics\n\nYou have start-up DNA: you thrive in fast-paced, ambiguous environments and don't wait to be told what to do\n\nYou're a natural communicator - clear, direct, and effective with both technical teams and executive stakeholders\n\nYou exemplify our operating principles\nYou are motivated to build something great: you hold a high bar for quality, craft, and impact\n\nYou embrace hot takes: you share informed opinions, challenge the status quo, and engage in constructive debate\n\nYou operate with maximum agency: you take ownership, move work forward independently, and help others unblock\n\nYou run to the roar: you lean into hard problems, ambiguity, and fast-moving challenges\n\nNice to Have:\nPMP or similar project management certification\n\nExperience in Professional Services or consulting\n\nExperience with AI/ML or infrastructure engagements\n\nExperience with time tracking and billing coordination\n\nKnowledge of software development lifecycle and agile methodologies\n\nCompensation\nAnnual Salary: $150,000-$190,000\nCompensation Philosophy:\nWe offer competitive compensation that includes base salary, variable compensation for relevant roles, meaningful equity, benefits, and perks.\nWe are hiring for this role across a range of scope, and the compensation band reflects that. Your offer depends on what we learn about your impact, craft, leadership, and communication during the interview process. We will tell you early where you’re tracking and talk comp with you before offer stage. Team members in the EU, UK, and APAC receive locally competitive benefits aligned with regional norms and regulations.\nBenefits\nBenefits include medical, dental, and vision coverage, flexible vacation, a 401(k) plan, meals on in-office days in the US and more.","description_format":"text","description_chars":6138,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["LLM & Generative AI","AI Agents","AI Development Tools","AI Evaluation & Observability"],"lifecycle":[{"event":"open","at":"2026-11-07T20:44:53Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 17","filings_12m":17,"filings_prev_12m":2,"green_card_filings_12m":0,"median_offered_wage_usd":172500,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":2}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":75,"reasons":["conf:5","velocity","win:early"],"computed_at":"2026-11-10T06:52:35Z"},"pay":null,"html_url":"https://alion.io/job/langchain-engagement-manager-nyc","json_url":"https://alion.io/job/langchain-engagement-manager-nyc.json","meta":{"generated_at":"2026-11-10T08:21:14Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":19370,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":4855},"rest":"https://alion.io/mcp/rest/get_company?id=4855"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flangchain-engagement-manager-nyc"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flangchain-engagement-manager-nyc"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flangchain-engagement-manager-nyc"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/langchain-engagement-manager-nyc\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flangchain-engagement-manager-nyc"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3927410}},{"tool":"search_jobs","arguments":{"company":"langchain.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3927410},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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