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An Applications Support Tech plays a crucial role in keeping businesses running smoothly by troubleshooting and resolving software issues, ensuring seamless user experiences. They are the heroes behind the scenes, quickly diagnosing problems and implementing solutions to minimize downtime. This dynamic role offers the excitement of constantly learning new technologies and the satisfaction of directly impacting user productivity and company success. If you thrive in a fast-paced environment and love problem-solving, a career as an Applications Support Tech is your perfect fit!\nMinimum Qualifications\nMinimum associate degree in a Technical Field OR certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), etc.\nMinimum 1-3 years of IT experience\nStrong customer service skills to assist and support users with patience and empathy, ensuring a positive user experience.\nAlignment with Lansing School District's mission and values\nPreferred Qualifications\nBachelor (4-year) degree, with a technical major (Preferred)\nFour to six years IT experience including, but not limited to:\nWindows 10/11\nMicrosoft Office Suite\nMultiple Browser platforms,\nGoogle Apps, and\nOffice 365\nRemote Desktop Tools\nTicketing Software\nJob Responsibilities\nTroubleshoot and fix software problems reported by users, ensuring quick and effective solutions to minimize downtime.\nProvide assistance and training to users on how to effectively use software applications, addressing any questions or concerns.\nRegularly check the performance of applications, identifying and addressing any potential issues before they affect users.\nWork closely with software developers to report bugs, suggest improvements, and test new features or updates.\nMaintain comprehensive documentation of troubleshooting steps, solutions, and standard operating procedures for future reference\nLearn and grow by incorporating feedback from colleagues, managers, and professional development sessions\nBuild relationships with colleagues and other stakeholders to ensure a safe, welcoming, and collaborative work environment\nOther duties as assigned to best support the Lansing School District 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