{"id":1193204,"url":"https://alion.io/job/lansing-school-district-technology-support-technician","title":"Technology Support Technician","company":{"id":6295,"name":"Lansing School District","domain":"lansingschools.net","url":"https://alion.io/company/lansing-school-district","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"A","score":95,"open_postings":85,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":458,"computed_at":"2026-09-26T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lansing, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":32644,"max":61700,"currency":"USD","period":"year","gross":null,"usd_annual":61700},"salary_estimate":null,"experience_years_min":4,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2025-06-23T13:41:40Z","employer_posted_date":"2025-06-23","last_verified_at":"2026-09-26T21:49:37Z","board_verified":true,"closed_at":null,"days_open":460,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":460},"description":"In pursuit of this mission, we are hiring a Technology Support Technician. A Technology Support Technician plays a crucial role in keeping the digital world running smoothly. They troubleshoot and resolve technical issues, ensuring that computers, networks, and systems operate efficiently. With their expertise, they empower users to leverage technology effectively, enhancing productivity and innovation. Every day brings new challenges and opportunities to learn, making this role dynamic and rewarding for those passionate about technology.\nMinimum Qualifications\nMinimum associate degree in a Technical Field OR certifications like CompTIA A+, Microsoft Certified Solutions Expert (MCSE), etc\nMinimum 1-3 years of IT experience\nStrong customer service skills to assist and support users with patience and empathy, ensuring a positive user experience.\nA valid Michigan driver’s license and reliable transportation are necessary.\nAlignment with Lansing School District's mission and values\nPreferred Qualifications\nBachelor (4-year) degree, with a technical major (Preferred)\nFour to six years IT experience including, but not limited to:\nWindows 10/11 Support\nHelp Desk Support\nPrinter Support\nRemote Desktop Tools\nTicketing Software\nJob Responsibilities\nIdentify and resolve hardware, software, and network issues for end-users, ensuring minimal downtime and disruption.\nSet up new computer systems, software applications, and peripheral devices, ensuring they are configured correctly and meet user requirements.\nProvide technical support to users via phone, email, or in-person, guiding them through problem resolution and answering their technical questions.\nPerform regular maintenance tasks such as software updates, security patches, and backups to ensure systems are up-to-date and secure.\nCreate and maintain detailed records of technical issues, solutions, and procedures to aid in future troubleshooting and knowledge sharing.\nWork closely with other IT professionals to address complex issues, implement new technologies, and improve overall IT infrastructure.\nLearn and grow by incorporating feedback from colleagues, managers, and professional development sessions\nBuild relationships with colleagues and other stakeholders to ensure a safe, welcoming, and collaborative work environment\nOther duties as assigned to best support the Lansing School District mission\nWork Environment & Physical Requirements\nThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position.\nPrimarily sedentary work involving extended periods of sitting and computer use.\nOccasional walking or standing within an office or school building to retrieve files, assist visitors, or attend meetings.\nFrequent verbal and written communication using phone, email, and in-person interactions.\nDaily use of office technology including computers, printers, and phones.\nMay occasionally lift or move materials or packages weighing up to 20 pounds.\nReasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.","description_format":"text","description_chars":3145,"description_truncated":false,"requirements":{"experience_years_min":4,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Education","Secondary Education","Primary Education"],"lifecycle":[{"event":"open","at":"2026-09-24T17:36:48Z"}],"liveness":{"score":30,"band":"fade","label":"Fading","p_open":1,"p_active":0.678,"p_room":0.44,"age_days":459,"expected_fill_days":458,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-09-26T05:45:00Z"},"pay":{"stated_usd_annual":61700,"is_top_pay":false},"html_url":"https://alion.io/job/lansing-school-district-technology-support-technician","json_url":"https://alion.io/job/lansing-school-district-technology-support-technician.json","meta":{"generated_at":"2026-09-27T02:35:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2331,"day_limit":5000,"remaining_today":2669,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}