{"id":696375,"url":"https://alion.io/job/lansingpetvet-veterinary-client-service-representative","title":"Veterinary Client Service Representative","company":{"id":680136,"name":"Lansing Animal Hospital","domain":"lansingpetvet.com","url":"https://alion.io/company/lansingpetvet","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lansing, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":38000,"max_usd":72000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1280},"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-08-14T16:27:42Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-28T21:33:33Z","board_verified":true,"closed_at":null,"days_open":75,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":75},"description":"Veterinary Client Service Representative (CSR) | Lansing Animal Hospital | Lansing, IL\nLove animals? Obsessed with staying organized? Thrive in a fast-paced environment where no two days are the same? We'd love to meet you!\nBoughton Animal Clinic is looking for a friendly, outgoing, and compassionate Veterinary Client Service Representative to join our team! You'll be the first smile our clients see and the voice that helps guide pet parents through every step of their visit.\nIf you love helping people, cuddling the occasional puppy (or cat...when they allow it ), and being part of an amazing team, keep reading.\nWhat You'll Be Doing\nGreeting clients and their pets with a warm, welcoming attitude from the moment they walk through our doors.\nAnswering incoming phone calls and assisting clients with scheduling appointments, prescription refill requests, and general questions.\nScheduling appointments efficiently while helping maximize the doctors' daily schedules.\nChecking clients in and out, processing payments, and explaining invoices with confidence and professionalism.\nEducating pet parents about wellness care, preventive medicine, vaccines, diagnostics, and available services.\nCommunicating with veterinarians and technicians to ensure seamless patient care and exceptional client service.\nManaging medical records and accurately entering client and patient information into our practice management software.\nResponding to emails, text messages, and online appointment requests in a timely manner.\nHelping coordinate prescription requests and communicating with clients when medications are ready for pickup.\nAssisting with appointment confirmations, follow-up calls, and client reminders.\nMaintaining a clean, organized, and welcoming reception area and lobby.\nHelping keep the hospital running smoothly by staying organized and anticipating the needs of the team.\nSupporting clients with empathy and compassion during difficult conversations, emergencies, and end-of-life visits.\nWorking closely with the entire hospital team to create a positive, efficient, and stress-free experience for pets and their families.\nFinding solutions, staying flexible, and jumping in wherever needed to help the team succeed.\nBringing positive energy to work every day and helping make Boughton Animal Clinic a place where both clients and teammates love to be.\nWe're Looking For Someone Who Is:\nFriendly, positive, and genuinely loves working with people and pets.\nAble to multitask without breaking a sweat.\nOrganized, dependable, and detail-oriented.\nComfortable in a busy, team-focused environment.\nA great communicator with excellent customer service skills.\nReady to jump in wherever needed to help the team succeed.\nRequirements\n Must have at least 1 year of veterinary experience.\nPrevious experience as a Veterinary Client Service Representative or in a veterinary hospital is preferred.\nExceptional customer service and communication skills, both in person and over the phone.\nComfortable handling a high volume of calls while providing a positive client experience.\nStrong computer skills and the ability to learn veterinary practice management software.\nAbility to multitask, prioritize, and stay organized in a fast-paced environment.\nStrong attention to detail when scheduling appointments, processing payments, and maintaining accurate client and patient records.\nComfortable discussing estimates, invoices, wellness plans, and preventive care with clients.\nAbility to remain calm, compassionate, and professional during emotional or emergency situations.\nReliable, punctual, and dependable with a strong work ethic.\nPositive attitude and willingness to work collaboratively with veterinarians, technicians, assistants, and fellow CSRs.\nFlexibility to work evenings, weekends, and holidays as needed.\nAbility to stand, walk, and move throughout the clinic for extended periods and occasionally lift up to 30 pounds.\nPassion for providing exceptional care and creating a welcoming experience for every client and their pet.\nWhy You'll Love Working Here\nCompetitive pay based on experience.\nBenefits offered DAY ONE of employment. \nSupportive team that truly has each other's backs.\nOpportunities to learn, grow, and build your veterinary career.\nEmployee discounts on pet care.\nPTO (paid time off) because we truly believe in TREAT YOUR SELF MENTALITY.\nUniform allowance for comfy scrubs that you will wear everyday. \nEvery day is different-and you'll spend it helping pets and the people who love them.\nIf you're looking for more than just a job and want to be part of a team that genuinely cares about pets, clients, and each other, we'd love to hear from you.\nApply today and join the Lansing Animal Hospital family! Questions? 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