{"id":3286765,"url":"https://alion.io/job/lansweeper-technical-success-manager","title":"Technical Success Manager","company":{"id":54409,"name":"Lansweeper","domain":"lansweeper.com","url":"https://alion.io/company/lansweeper","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"A","score":90,"open_postings":5,"ghost_share":0,"stale_share":0.2,"repost_share":0,"time_to_fill_p50_days":66,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":"staff","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":116000,"max_usd":219000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1043},"experience_years_min":10,"visa_sponsorship":true,"relocation_package":false,"has_equity":true,"technologies":[],"status":"live","first_seen_at":"2026-10-26T17:37:35Z","employer_posted_date":null,"last_verified_at":"2026-10-26T17:37:35Z","board_verified":false,"closed_at":null,"days_open":5,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":5},"description":"Technical Success Manager\nContext & Impact\nLansweeper is expanding its post-sales motion and investing in the people who make customers successful for the long term. This Technical Success Manager role exists to own the technical dimension of customer success - ensuring that customers not only adopt the Lansweeper platform but derive continuous, measurable value from it across their IT, OT, cloud, and IoT environments.\nAs a Technical Success Manager, you will serve as the strategic technical partner for a portfolio of enterprise and mid-market accounts, working at the intersection of product expertise, customer outcomes, and business impact. Your work directly influences retention, expansion, and Lansweeper's reputation as a platform customers trust.\nIn the near term, you will focus on onboarding customers effectively, building scalable success frameworks, and partnering cross-functionally with Sales, Product, and Support to close the loop between customer feedback and platform evolution.\nThe Challenge\nThe main challenges you'll face are:\nDriving deep technical adoption in complex, heterogeneous IT environments where customers have varying levels of maturity and readiness - translating Lansweeper's capabilities into tangible outcomes takes both technical depth and strategic patience.\n\nScaling your impact across a portfolio - balancing high-touch engagement for strategic accounts while maintaining consistent coverage across a broader book of business, without sacrificing quality.\n\nInfluencing without authority - partnering with Sales, Support, and Product teams to advocate for customers and drive internal action, in an organization that moves fast and values data-backed decisions.\n\nKey Responsibilities\nOwn the post-sales technical relationship for a portfolio of accounts, serving as the primary technical point of contact and trusted advisor from onboarding through renewal and expansion.\n\nLead structured onboarding and implementation engagements, ensuring customers achieve time-to-value quickly and deploy Lansweeper effectively across their environment.\n\nConduct regular technical health checks, business reviews, and adoption assessments to proactively identify risk, surface expansion opportunities, and align platform usage to customer objectives.\n\nDevelop and deliver technical success plans, training sessions, and enablement materials tailored to each customer's environment, use cases, and team maturity.\n\nCollaborate closely with Account Executives, Support Engineers, and Product Managers to escalate customer issues, relay product feedback, and contribute to roadmap discussions grounded in real customer use cases.\n\nLeverage platform data, usage analytics, and AI-powered tooling to monitor customer health signals and drive proactive, insight-led engagement across your portfolio.\n\nKey Requirements\nHard Skills\n3+ years of experience in a Technical Success Manager, Solutions Engineer, or Technical Account Manager role within a B2B SaaS or software company - with a demonstrated track record of owning technical customer relationships at scale.\n\nStrong hands-on technical foundation in IT infrastructure, networking, or cybersecurity - including familiarity with asset management, endpoint visibility, CMDB, or IT operations tooling.\n\nExperience with enterprise environments spanning on-premises, cloud, OT, and IoT - able to navigate complexity and advise customers on deployment architecture and integration best practices.\n\nProficiency with customer success platforms and CRM tooling (e.g., Gainsight, Salesforce, or equivalent) - able to manage portfolio health, track activities, and report on outcomes with discipline.\n\nData fluency - comfortable working with usage data, health metrics, and dashboards to identify trends, build business cases, and present findings to technical and executive stakeholders alike.\n\nSoft Skills\nCustomer obsession - you build trust quickly, listen actively, and consistently put the customer's outcome at the center of every engagement.\n\nStructured communication - you translate complex technical concepts clearly for both technical teams and business decision-makers, adapting your approach to the audience.\n\nProactive ownership - you don't wait to be asked; you identify risk early, bring solutions, and follow through with urgency and accountability.\n\nAI-Specific Skills\nLansweeper is an AI-native company. In this role, AI fluency is both a strategic and operational expectation - not a nice-to-have.\nYou will be expected to leverage AI tools embedded in the customer success workflow to monitor portfolio health at scale, identify adoption risk signals, and generate proactive outreach informed by data. Strategically, you will help customers understand how Lansweeper's AI-powered intelligence capabilities apply to their environments - and you will use AI to accelerate the quality and personalization of customer engagement across your book of business.\nThis means you should be comfortable working with AI-assisted platforms, prompting effectively, interpreting AI-generated insights critically, and knowing when to apply human judgment over automated outputs.\nTeam Info\nYou'll join the Customer Success organization, working closely with Account Executives, Support Engineers, Solutions Engineers, and Product Managers. The team is US-based, operating in a hybrid working model (3 days onsite).\nOur Offer\nTime off - 20 vacation days + 3 sick days + 6 personal days + 12 public holidays.\nHealth & protection - Medical, dental, vision, life, and disability insurance, plus EAP mental health support.\nPension - 401(k) with 4% employer match.\nWork setup - Hybrid working with full telework equipment and a monthly internet allowance.\nAbout Lansweeper\nLansweeper is the AI Cyber Asset Intelligence platform helping IT and Security teams gain full visibility, reduce cyber risk, and scale automation with confidence.\nIn today's complex IT, OT, cloud, and IoT environments, fragmented asset data slows decisions and increases risk. We transform raw asset data into a continuously validated, trusted source of truth - so teams can move faster and act with certainty.\nWith Lansweeper, organizations can:\nSee - Truly complete visibility across hybrid environments\nKnow - Enriched asset intelligence with lifecycle and risk context\nAct - Automate workflows, coordinate remediation, and enforce policy at scale\nFrom universal asset discovery to AI-powered intelligence, we provide the shared foundation modern IT Operations, Cybersecurity, and Digital Transformation teams rely on.\nOur culture - built on four core values:\nOne Team - United across boundaries\nWe Care - Customers and people at the center\nWe Grow - Learning, sharing, improving\nWe Deliver - Focusing on what truly matters\nAI Usage During Hiring Process\nWe use AI to support and not replace during the hiring process. HR decisions are made by our talent acquisition team. You can request more info at any time via \nDiversity Statement\nIt is Lansweeper's policy to provide equal employment opportunity to all applicants and employees.\nLansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.\nReady to Join Us?\nClick Apply Now or share this role with someone in your network.","description_format":"text","description_chars":7601,"description_truncated":false,"requirements":{"experience_years_min":10,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"master","optional":false},"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":true,"industries":["Information Security"],"lifecycle":[{"event":"open","at":"2026-10-26T18:41:08Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":4,"expected_fill_days":66,"reasons":["seen:4","velocity","win:early"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/lansweeper-technical-success-manager","json_url":"https://alion.io/job/lansweeper-technical-success-manager.json","meta":{"generated_at":"2026-11-01T02:18:16Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3420,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-02T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54409},"rest":"https://alion.io/mcp/rest/get_company?id=54409"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flansweeper-technical-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flansweeper-technical-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flansweeper-technical-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lansweeper-technical-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flansweeper-technical-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3286765}},{"tool":"search_jobs","arguments":{"company":"lansweeper.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3286765},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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