{"id":2494488,"url":"https://alion.io/job/lansweeper-technical-support-engineer-2","title":"Technical Support Engineer","company":{"id":54409,"name":"Lansweeper","domain":"lansweeper.com","url":"https://alion.io/company/lansweeper","size_band":"11-50","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Recruitee","truth_index":{"grade":"B","score":75,"open_postings":7,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ghent, Belgium"],"countries":["BE"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":35000,"max":47000,"currency":"EUR","period":"year","gross":null,"usd_annual":52591},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Linux","optional":false},{"name":"VMWare","optional":false},{"name":"Windows","optional":false},{"name":"AI Agents","optional":true},{"name":"ChatGPT","optional":true},{"name":"Claude","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-08-18T09:48:29Z","employer_posted_date":"2026-08-18","last_verified_at":"2026-10-15T18:37:46Z","board_verified":true,"closed_at":null,"days_open":58,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":58},"description":"Technical Support Engineer\n(Hybrid 3 days in office)\nContext & Impact\nLansweeper is opening a new Support Engineer position in Ghent to keep pace with a growing, increasingly complex global customer base.\nYour mission: become a trusted technical expert helping IT professionals worldwide get maximum value from the Lansweeper platform, working from an extensive in-house lab across Windows, Linux, macOS, Active Directory, VMware, AWS, and Azure. Over time, you'll grow toward SME-level expertise in one or more technical domains, with a clear path toward Operational Lead and beyond.\nNear-term focus: handle more cases faster, with fewer touchpoints per resolution. By 2027, the team moves toward enterprise account support, meaning customer calls and higher-stakes interactions become part of the picture.\nChallenge\nGetting up to speed with a genuinely complex product. Lansweeper touches every layer of a customer's IT environment, including networking, OS, cloud, OT, and IoT, and mastering it takes dedication and a real hunger to learn.\n\nManaging a dynamic caseload without losing the thread. Cases don't always move linearly. Customers go quiet, issues resurface, and colleagues need to pick up exactly where you left off. Organisation and documentation are non-negotiable.\n\nBalancing depth with speed. Some cases resolve in minutes; others require days of lab testing across complex environments. Knowing when to go deep and when to escalate is a skill you'll develop fast.\n\nKey Responsibilities\nAnalyse and troubleshoot technical support cases from customers worldwide, primarily via written communication.\n\nReproduce and solve issues in our in-house lab across Windows, Linux, macOS, VMware, Active Directory, AWS, and Azure.\n\nDocument your troubleshooting steps and train of thought clearly in every case for quality assurance and seamless handover.\n\nFollow up on open cases proactively. No customer falls through the cracks and SLAs are respected.\n\nWork within a buddy system for your first six months, with output reviewed before it reaches customers.\n\nMaintain and improve technical documentation in Confluence, Jira, and Salesforce.\n\nAs you grow: join customer calls for severity-one and enterprise cases, and develop SME-level expertise in one or more domains.\n\nKey Requirements\nHard skills:\n3+ years in IT support, system administration, or a closely related technical role with genuine hands-on troubleshooting experience.\n\nSolid networking foundation across subnets, firewall rules, network segmentation, and discovery protocols. You don't configure routers; you understand why one might block asset discovery.\n\nHands-on experience with Linux (increasingly critical) and Windows; macOS is a plus.\n\nAbility to set up and configure VMs and lab environments (VMware or equivalent). This is a baseline, not a nice-to-have.\n\nFamiliarity with Active Directory and cloud platforms (AWS and/or Azure).\n\nBasic familiarity with Jira, Confluence, and/or Salesforce.\n\nAbility to read and write basic SQL queries or scripts.\n\nFluent English (written and spoken). Dutch is a strong plus for day-to-day integration in our Ghent office.\n\nSoft skills:\nGenuinely curious about IT infrastructure. The kind of person who tinkers after hours because they want to.\n\nHighly organised. You manage multiple open cases simultaneously and never lose the thread.\n\nCustomer-focused and quality-driven. The answer needs to be right, not just fast.\n\nCollaborative and ego-free. Knowledge-sharing is how this team operates.\n\nAI-Specific Skills:\nLansweeper is an AI-native company. In this role, AI is a day-to-day tool, not a future concept.\nThe team actively uses Claude, ChatGPT, a Slackbot-integrated AI assistant, and other AI tooling to surface similar past cases, accelerate troubleshooting, and cut resolution time.\nWhat matters is not which tools you've used, but whether you understand that a good prompt requires domain knowledge. Without solid technical foundations, AI won't save you. We need someone who uses AI as a force multiplier on top of real expertise. Experience building basic AI agents or automations is a genuine bonus.\nTeam Info\nYou'll join a global Support Team of approximately 18 people, including approximately 14 SMEs and 4 management/lead positions, working across Belgium and Austin.\nOur Offer.\nMeal vouchers (€10/day), ecocheques (€250/year), vacation payout in June, and a 13th month in December.\n\nTime off: 20 days holiday + 12 ADV days + 12 public holidays.\n\nHealth & protection: Full hospitalisation and outpatient insurance, life insurance, disability coverage, and mental health support.\n\nPension: Employer-paid pension plan included.\n\nWork setup: Hybrid (Ghent office) with full telework equipment and a monthly home working allowance.\n\nExtra: Flexible Income Plan to shape part of your package once a year. Company car or mobility budget included from a certain level.\n\nAbout Lansweeper\nLansweeper is the AI Cyber Asset Intelligence platform helping IT and Security teams gain full visibility, reduce cyber risk, and scale automation with confidence.\nIn today's complex IT, OT, cloud, and IoT environments, fragmented asset data slows decisions and increases risk. We transform raw asset data into a continuously validated, trusted source of truth so teams can move faster and act with certainty.\nWith Lansweeper, organizations can:\nSee - Truly complete visibility across hybrid environments\n\nKnow - Enriched asset intelligence with lifecycle and risk context\n\nAct - Automate workflows, coordinate remediation, and enforce policy at scale\n\nFrom universal asset discovery to AI-powered intelligence, we provide the shared foundation modern IT Operations, Cybersecurity, and Digital Transformation teams rely on.\nOur culture - four core values:\nOne Team - United across boundaries\n\nWe Care - Customers and people at the center\n\nWe Grow - Learning, sharing, improving\n\nWe Deliver - Focusing on what truly matters\n\nPay Transparency\nAt Lansweeper, every role is assigned to a level defined by three things: the expertise it requires, the complexity it involves, and the scope of impact it carries.\nEach level maps to a salary band based on salary benchmarks from the Software/SaaS industry of your country, so your pay reflects what the market pays for comparable roles.\nThe gross salary range for this role is €35.000 - €47.000 (Belgium) (based on full-time employment).\nWhere you land within that range depends on the expertise you bring, the complexity you have navigated, the scope of impact you have owned, and your track record of delivering results in comparable roles - the same criteria applied consistently to every candidate.\nWe welcome applicants of all backgrounds, regardless of gender, religion, ethnic origin, age, sexual orientation, or disability.\nAI Usage during Hiring Process\nWe use AI to support and not replace during the hiring process. HR decisions are made by our talent acquisition team. You can request more info at any time via \nDiversity Statement\nIt is Lansweeper's policy to provide equal employment opportunity to all applicants and employees.\nLansweeper disapproves of, and will not tolerate, unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by local, state, or federal laws.\nCall to Action\nReady to join us? Click Apply now or share this role with someone in your network.","description_format":"text","description_chars":7636,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[{"name":"Belgium","iso":"BE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-10-14T04:05:04Z"}],"visa":[],"liveness":{"score":27,"band":"fade","label":"Fading","p_open":1,"p_active":0.366,"p_room":0.75,"age_days":57,"expected_fill_days":66,"reasons":["conf:2","win:late"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":52591,"is_top_pay":false},"html_url":"https://alion.io/job/lansweeper-technical-support-engineer-2","json_url":"https://alion.io/job/lansweeper-technical-support-engineer-2.json","meta":{"generated_at":"2026-10-15T22:16:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":33765,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54409},"rest":"https://alion.io/mcp/rest/get_company?id=54409"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flansweeper-technical-support-engineer-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flansweeper-technical-support-engineer-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flansweeper-technical-support-engineer-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lansweeper-technical-support-engineer-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flansweeper-technical-support-engineer-2"}]}