{"id":1143934,"url":"https://alion.io/job/lantronix-account-manager-sales-nero","title":"Account Manager - Sales, Nero","company":{"id":722716,"name":"Lantronix","domain":"lantronix.com","url":"https://alion.io/company/lantronix","size_band":null,"is_staffing_agency":false,"is_intermediary":false,"ats_vendor":"ADP","truth_index":null},"role":"Marketing","role_family":"Marketing","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vancouver, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":60000,"max":65000,"currency":"CAD","period":"year","gross":null,"usd_annual":46325},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Edge AI","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Salesforce","optional":false}],"status":"live","first_seen_at":"2026-09-22T21:18:00Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-09-24T10:17:06Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Lantronix\nAt Lantronix, we are powering innovation through connected intelligence. We help customers around the world increase productivity and solve complex challenges through secure, reliable, and innovative connectivity and Edge AI solutions.\nWe believe great companies are built by great people. Our culture is rooted in innovation, collaboration, open communication, and accountability. We encourage employees to share ideas, challenge convention, and take ownership of their work in an environment where every voice matters.\nOur core values guide everything we do:\nInnovation - We embrace creative thinking and continuously seek better ways to solve challenges.\nCustomer Focus - We are committed to delivering solutions that help our customers succeed.\nLeadership - We take responsibility, act with integrity, and empower one another to achieve results.\nCommunication - We value transparency, collaboration, and the open exchange of ideas.\nQuality - We hold ourselves to high standards and take pride in delivering excellence.\nIf you're looking to make an impact, grow your career, and help shape the future of connected technology, we'd love to hear from you!\nJob Summary \nThe Account Manager is an individual contributor responsible for supporting customer relationships and assisting with account growth across the Nero suite of products. This is a revenue-generating role with a strong focus on driving sales performance and achieving defined targets. Working closely with senior team members and cross-functional partners in Operations, Product, and Development, the role helps ensure customers receive timely support and a positive service experience. The Account Manager focuses on learning the Nero product suite, understanding customer needs, and supporting account activities that contribute to customer satisfaction, product adoption, and long-term retention.\nJob Responsibilities\nDirect Channel (70%)\nProspect, qualify, demo and close new sales using leads generated from trade shows, from digital marketing or cold calling\nManage a portfolio of accounts to achieve long-term success\nResolve conflicts and provide solutions to customers in a timely manner\nReport on the status of accounts and transactions\nUse CRM to manage all sales activities\nIndirect Channel (30%) \nManage a portfolio of accounts to achieve long-term success\nOrder Processing and invoicing\nTraining and Supporting clients to drive their GPS business\nResolve conflicts and provide solutions to customers in a timely manner\nReport on the status of accounts and transactions\nUse CRM to manage all sales activities\nEducation & Experience\nMinimum:\nBachelor's degree in Business, Communications, Marketing, Technology, or a related field; or an equivalent combination of education and relevant experience.\nPreferred:\nMinimum of 1 year of experience in customer service, account coordination, sales support, customer success, or a related customer facing role.\nExperience working in a B2B, SaaS, technology, IoT, or service-based environment is preferred.\nExperience supporting multiple customer accounts or client relationships is preferred.\nExperience using CRM software such as Salesforce is beneficial.\nQualifications & Skills\nCore Competencies:\nDemonstrated ability to work in a sales-driven environment with accountability for meeting or exceeding individual and/or team performance goals.\nStrong results orientation with a proven track record of achieving performance metrics.\nCustomer-focused mindset with a commitment to delivering exceptional service.\nStrong written and verbal communication skills.\nHighly motivated, ambitious self-starter capable of working independently and as part of a team.\nStrong organizational, time management, and prioritization skills with the ability to manage multiple tasks simultaneously.\nActive listening skills with the ability to understand and respond to customer needs.\nCreative and innovative approach to problem solving.\nHigh level of accuracy, attention to detail, dependability, and professionalism.\nTeam-oriented with strong collaboration skills.\nWillingness to learn and develop account management, customer relationship management, and business development skills.\nDemonstrated adaptability and willingness to participate in projects outside normal responsibilities.\nStrong problem-solving skills with the ability to make sound decisions within established guidelines.\nTechnical & Sales Competencies:\nBasic understanding of SaaS products, technology solutions, and IoT applications.\nAbility to explain product features and benefits with guidance.\nFamiliarity with CRM systems, including Salesforce or similar platforms, or willingness to learn.\nAbility to support customer onboarding, training sessions, and product adoption initiatives.\nUnderstanding of sales processes and customer account management fundamentals.\nCuriosity and willingness to identify potential growth opportunities within customer accounts.\nInterest in learning emerging technologies and effectively communicating technical concepts to customers.\nProficiency with Microsoft Office applications and common business software tools.\nBenefits\nCompetitive salary and bonus structure\nHealth, dental, and vision insurance\nFlexible work schedule and remote work options\nProfessional development opportunities","description_format":"text","description_chars":5312,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule","Growth opportunities","Professional development","Vision insurance"],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Hardware","Information Technology","Internet of Things"],"lifecycle":[{"event":"open","at":"2026-09-23T13:54:58Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":17,"reasons":["conf:7","win:early","comp:junior"],"computed_at":"2026-09-24T05:45:00Z"},"pay":{"stated_usd_annual":46325,"is_top_pay":false},"html_url":"https://alion.io/job/lantronix-account-manager-sales-nero","json_url":"https://alion.io/job/lantronix-account-manager-sales-nero.json","meta":{"generated_at":"2026-09-24T13:33:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers"}}