# Jr. Technical Support & Dispatch Specialist

The Jr. Technical Support & Dispatch Specialist owns the IT support desk for our enterprise client accounts, taking every work order from portal intake to invoiced close-out. The role monitors the customer portals daily (including weekends and holidays, since many sites run 24x7), assigns internal job numbers, dispatches regional technicians and subcontractors, keeps the customer informed on every ticket, and makes sure each job lands in the master workbook and the monthly invoice. It is the single point of contact for client requestors and the client's IT operations team on break-fix dispatch and smaller MAC work; project-scale work is handed to a Project Manager with the intake already done. The role combines dispatch with technical support. You will triage incoming issues, read and clarify scopes of work, troubleshoot remotely alongside field technicians (LAN port and patching faults, access point and switch connectivity, cable test results), and check that completed work meets structured-cabling and network standards before it is closed out. Field work is carried out by technicians on site; you are the technical point of reference behind them. Key responsibilities Intake:Monito

- **Id**: 4234077
- **Url**: <https://alion.io/job/lantrotech-jr-technical-support-dispatch-specialist>
- **Role**: Support
- **Role family**: Support
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Islamabad, Pakistan
- **Countries**: PK
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-13T11:25:33Z
- **Employer posted date**: 2026-11-13
- **Last verified at**: 2026-11-13T18:00:34Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 4058
- **Description truncated**: no
- **Relocation offered**: no
- **Industries**: Design & Creative, Information Technology

## Company

- **Id**: 4421768
- **Name**: LantroTech
- **Domain**: lantrotech.com
- **Url**: <https://alion.io/company/lantrotech>
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: BambooHR

## Technologies

- **Microsoft Excel** — Optional: no
- **Service Desk** — Optional: no
- **ServiceNow** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: All levels; Optional: no

## Lifecycle

- Event: open; At: 2026-11-13T11:25:33Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 23
- **Reasons**: conf:3, win:early, comp:junior
- **Computed at**: 2026-11-13T21:40:21Z

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.