{"id":1217415,"url":"https://alion.io/job/larian-studios-it-infrastructure-support-lead","title":"IT Infrastructure Support Lead","company":{"id":54400,"name":"Larian Studios","domain":"larian.com","url":"https://alion.io/company/larian-studios","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":{"grade":"C","score":62,"open_postings":41,"ghost_share":0.634,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-01T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Guildford, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Google Workspace","optional":false},{"name":"Incident Management","optional":false},{"name":"Linux","optional":true},{"name":"PowerShell","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-09-23T13:17:53Z","employer_posted_date":"2026-09-23","last_verified_at":"2026-10-01T18:05:55Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":7},"description":"With multiple awards to our name, Larian Studios has proven that we’re dedicated to delivering high-quality role-playing games As we move on to new projects, the studio that brought you Baldur’s Gate 3 & Divinity: Original Sin 2 is looking for an IT Infrastructure Support Lead to join the team and help us in crafting the high calibre games our fans have come to expect.\nResponsibilities\nLead and manage a team of Infrastructure Support Engineers, including performance reviews and career development\nCoordinate the daily support workload, setting priorities and assigning work across the team\nMake sure tickets and requests are correctly logged, categorised, prioritised, and assigned\nEscalate unresolved or complex issues through the appropriate channels when needed\nOversee user onboarding and offboarding activities\nOrganise the preparation and delivery of workstations, laptops, and other IT equipment\nUse Microsoft Intune for device management and application deployment across the organisation\nMaintain the global IT asset inventory\nTrack software licence allocation and keep licence records accurate\nSpot recurring support issues and drive improvements to processes, best practices, documentation, and standard procedures\nProvide training and technical guidance to the Support Team on IT operational systems and procedures\nTake part in the change management process\nSupport backup management, disaster recovery, and business continuity procedures\nKeep monitoring systems running to help ensure system availability and reliability\nContribute to IT infrastructure upgrades and migrations\nEnsure the team follows IT security standards and best practices\nRequirements\nExperience leading and managing an IT support team, including setting priorities, coordinating workloads, and supporting team development\nStrong understanding of IT service management processes, including ticket ownership, prioritisation, escalation, incident management, request management, and service quality\nHands-on experience administering Microsoft Active Directory, including user accounts, groups, permissions, and Group Policy\nProficiency administering Google Workspace, including user accounts, groups, access, and core services\nFamiliarity with Microsoft Intune or a similar endpoint management platform, including device management and application deployment\nA track record of coordinating user onboarding, offboarding, and IT equipment deployment\nBackground managing IT asset inventories and software licence records\nWorking knowledge of infrastructure operations, including monitoring, backups, disaster recovery, and change management\nGood understanding of IT security standards and best practices\nStrong organisational skills and the ability to manage multiple priorities\nStrong written and verbal communication skills, with the ability to explain technical information clearly to technical and non-technical users\nFlexibility to work outside normal working hours when required for planned infrastructure upgrades or migrations\nNice to Haves\nExposure to infrastructure monitoring platforms\nA track record of supporting teams across multiple international locations and time zones\nExperience supporting Perforce Helix Core and P4V\nFamiliarity with enterprise backup platforms\nComfort using PowerShell or other scripting tools to automate support and administrative tasks\nBackground in large-scale migration projects and operating system upgrades\nWorking knowledge of Windows, Linux, and macOS environments\nWhat We Offer\nAn international team of over 500 employees spread across 7 studios around the world, each of which have their own unique qualities, and maintain a small-studio feel\nAn open, collaborative environment where ideas are welcome and encouraged\nA managerial team consisting of highly experienced game developers at the top of their fields\nSharing hobbies and passions with like-minded colleagues\nInclusive environment with many activities organized by the studios or the employees\nCommitment to making the best game possible for the fans, including listening to community feedback","description_format":"text","description_chars":4084,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-25T10:42:53Z"}],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.601,"p_room":1,"age_days":7,"expected_fill_days":24,"reasons":["conf:9","stale_co","velocity","win:early"],"computed_at":"2026-10-01T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/larian-studios-it-infrastructure-support-lead","json_url":"https://alion.io/job/larian-studios-it-infrastructure-support-lead.json","meta":{"generated_at":"2026-10-02T00:59:05Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1055,"day_limit":5000,"remaining_today":3945,"minute_limit":60,"resets_at":"2026-10-03T00:00:00Z"}}}