{"id":4137527,"url":"https://alion.io/job/lassie-customer-operations","title":"Customer Operations","company":{"id":678751,"name":"Lassie","domain":"lassie.ai","url":"https://alion.io/company/lassie-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"D","score":40,"open_postings":15,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-15T07:52:55Z"}},"role":"Healthcare","role_family":"Healthcare","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-06-03T07:01:07Z","employer_posted_date":"2026-06-03","last_verified_at":"2026-11-15T05:34:23Z","board_verified":true,"closed_at":null,"days_open":165,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":163},"description":"Our mission is to help small businesses run themselves. We’re starting with doctors’ offices, building autonomous systems that handle busywork and complete the workflows that keep the office moving every day. Our team is small, flat, and ambitious. We value craft, intellectual rigor, and direct communication.\nAbout the role\nCustomer Operations helps doctors' offices get live with Lassie and see value quickly. In implementation, you’ll own the path from kickoff to working product: understanding the office, coordinating setup, solving exceptions, and making the first workflows feel excellent.\nWhat you'll do\nOwn implementations from kickoff to live workflows, making sure each office gets set up cleanly and sees value quickly\n\nCoordinate system access, workflow setup, customer communication, and the operational details required to launch\n\nSpot patterns in customer issues and turn them into better processes, product improvements, and internal tools\n\nJoining us\nTo start, you'll have a handful of conversations with our team and founders. 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