{"id":721765,"url":"https://alion.io/job/lassie-deployment-strategist","title":"Deployment Strategist","company":{"id":678751,"name":"Lassie","domain":"lassie.ai","url":"https://alion.io/company/lassie-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"D","score":40,"open_postings":14,"ghost_share":1,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-30T05:48:23Z"}},"role":"Solutions","role_family":"Solutions","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States","Toronto, Canada"],"countries":["US","CA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":170000,"max":210000,"currency":"USD","period":"year","gross":null,"usd_annual":210000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"AI Agents","optional":false}],"status":"live","first_seen_at":"2026-06-03T06:51:08Z","employer_posted_date":"2026-06-03","last_verified_at":"2026-10-30T15:24:51Z","board_verified":true,"closed_at":null,"days_open":149,"trust":{"level":"ghost","repost_count":0,"flags":["stale","company_stale"],"days_open":147},"description":"Our mission is to help small businesses run themselves. We’re starting with doctors’ offices, building autonomous systems that handle busywork and complete the workflows that keep the office moving every day. Our team is small, flat, and ambitious. We value craft, intellectual rigor, and direct communication.\nAbout the role:\nAs one of Lassie's first Deployment Strategists, you'll guide hundreds of small businesses from signup to their first automated workflow and ultimately to a business that runs itself with Lassie. You'll own customer health across a growing book of accounts: setting up agents, guiding owners through change management, minimizing churn, and preparing accounts for expansion.\nYou'll also help define how customer success works at Lassie. You'll build the playbooks for implementation, account management, and retention, and set the bar for customer obsession that future hires will meet. You are the voice of the customer, internally working directly with product and the founders to make sure customer needs are heard, understood, and met with excellent solutions.\nWhat you'll do:\nLead onboarding and deployment. Understand each practice’s workflows, configure AI agents to meet its needs, and guide customers through kickoff, setup, and customer training.\n\nDeliver value quickly. Drive activation during the critical first eight weeks, improving onboarding time, launch rates, and time to full agent productivity.\n\nBuild repeatable processes. Improve onboarding and account management playbooks, establish cross-functional workflows, and automate recurring tasks.\n\nOwn customer relationships end to end. Serve as the primary point of contact from kickoff through adoption and renewal. Monitor account health, answer questions, and train new staff as practices grow.\n\nTurn customer insights into action. Build a structured feedback loop with Product, Sales, and Marketing, using what you learn from customers to shape product improvements and our go-to-market strategy.\n\nDrive retention: Understand customer concerns, address the underlying challenges, manage cancellation requests.\n\nWhat we're looking for:\nYou put customers first. You take ownership of customer problems, follow through to resolution, and take pride in delivering an exceptional experience.\n\nYou have early-stage startup experience. You’ve operated in a fast-moving environment, ideally working directly with founders. Building onboarding or customer success playbooks from scratch is a plus.\n\nYou’re energized by people. You bring warmth, enthusiasm, and curiosity to conversations and enjoy building lasting customer relationships.\n\nYou learn quickly. You can get up to speed on new products and workflows and become a trusted resource for small business owners.\n\nYou communicate value clearly. You connect product capabilities to business outcomes, navigate objections, and guide customers through change with patience and confidence.\n\nYou use AI in your daily work. You already use AI tools to build, automate, and solve problems, and you’re comfortable troubleshooting how AI agents work in practice.\n\nCompensation and Benefits\nCompensation: $170,000 - $210,000 USD plus a generous pre-IPO equity package.\n\nIndividual offers will reflect your experience, relevant skills, and the scope of the role.\n\nJoining us\nTo start, you'll have a handful of conversations with our team and founders. If there is mutual excitement, we'll invite you to the office where you'll work on a small project and meet the team.","description_format":"text","description_chars":3506,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Revenue Cycle & Medical Billing"],"lifecycle":[{"event":"open","at":"2026-09-11T07:14:20Z"}],"visa":[],"liveness":{"score":4,"band":"cold","label":"Long shot","p_open":1,"p_active":0.149,"p_room":0.28,"age_days":148,"expected_fill_days":30,"reasons":["conf:3","stale_co","ghost","win:tail","crowd:"],"computed_at":"2026-10-30T05:48:23Z"},"pay":{"stated_usd_annual":210000,"is_top_pay":true},"html_url":"https://alion.io/job/lassie-deployment-strategist","json_url":"https://alion.io/job/lassie-deployment-strategist.json","meta":{"generated_at":"2026-10-30T17:07:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5499,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-31T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678751},"rest":"https://alion.io/mcp/rest/get_company?id=678751"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flassie-deployment-strategist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flassie-deployment-strategist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flassie-deployment-strategist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lassie-deployment-strategist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flassie-deployment-strategist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":721765}},{"tool":"search_jobs","arguments":{"company":"lassie.ai","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":721765},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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