{"id":3769491,"url":"https://alion.io/job/lastminute-com-group-crm-application-engineer","title":"CRM Application Engineer","company":{"id":54303,"name":"lastminute.com Group","domain":"lastminute.com","url":"https://alion.io/company/lastminute-com-group","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":"middle","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chiasso, Switzerland"],"countries":["CH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Incident Management","optional":false},{"name":"JavaScript","optional":false},{"name":"MySQL","optional":false},{"name":"PHP","optional":false},{"name":"React.js","optional":false},{"name":"SQL","optional":false},{"name":"Agile","optional":true},{"name":"AWS","optional":true},{"name":"GitLab","optional":true}],"status":"live","first_seen_at":"2026-11-04T17:18:21Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T11:49:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"At lastminute.com, we live for the holidays. We are the European Travel-Tech leader in Dynamic Holiday Packages. With technology, we turn spontaneous thoughts into meaningful experiences, helping people travel the world.\n We are looking for a CRM Application Engineer to join our team of around 1,700 people worldwide to help us power up the traveller's journey for millions of holidaymakers. If you are passionate about technology and product development, and enjoy working in a fast-paced, international environment, keep reading, you might be the perfect fit for this role\nThe job in brief:\nJob Title - CRM Application Engineer\nWorking model - Hybrid (Switzerland)\nTeam - you will join the CRM and Channels team within the Technology department\nLevel - Professional\nLocation - Chiasso, Switzerland\nContract - Permanent - Full time (36h/week)\nTravel time required - available to make short and sporadic trips abroad\nWhat your impact will be:\nAs a CRM Application Engineer, you will oversee the strategic growth and optimization of our CRM landscape. You will ensure that internal and external customer service teams utilize data and automated workflows to deliver a superior experience for our travellers.\nServe as the primary link between business units and technical delivery teams for CRM initiatives.\nTranslate high-level business goals into functional technical specifications and process enhancements.\nManage the configuration, maintenance, and integration of core CRM tools and automated sequences.\nStrong problem-solving and analytical skills.\nUphold rigorous standards for data integrity and system reliability across every customer touchpoint.\nEvaluate platform performance to identify and execute on continuous improvement opportunities.\nPartner with cross-departmental teams to implement new functionalities and complex system integrations.\nDirect incident management efforts, including root-cause investigations and the resolution of technical hurdles.\n Your expertise:\nA minimum of 3 years in a CRM-centric technical role, such as Analyst or Administrator.\nExperience in managing data structures, user access, and API-driven integrations.\nAbility to align business requirements with technical feasibility and scalable solutions.\nCompetence in SQL and scripting.\nSoftware development background: MySQL, Javascript, CSS, HTML, PHP, React.\nGood analytical capacity with a focused, data-driven approach to solving problems.\nCommunication skills, particularly in explaining complex technicalities to non-experts.\nFluent English, written and spoken.\nDesirable:\nBackground supporting Customer Care or Customer Success departments.\nExperience within agile development frameworks.\nExperience in configuring/managing platforms like VTENext, Salesforce or Zendesk is a plus.\nKnowledge of AWS infrastructure/services and GITLAB pipelines.\nFamiliarity with AI-driven service tech and advanced automation solutions.\n Perks of working with us:\nHow we work together:\nAn inclusive, friendly, and international environment (you’ll be working with colleagues from +10 countries and over 48 nationalities)\nShorter working week (36h as full time), with a half working day on Fridays\nFlexible start and end of the working day, with core hours from 10:00 to 4:00 pm\nPossibility to work from anywhere for a period of time per year defined according to local regulations\nHow we learn together:\nFri-Yays: half a day on Friday morning with a no-meeting mandate and dedicated to deep work, personal growth, learning and training and/or focus time.\nProfessional and managerial skills development training paths, access to e-learning platforms such as O’reilly, Udemy, Coursera (depending on the department), and to our internal platform offering bespoke training content\nOther perks:\n2 paid days off per year for volunteering purposes\nOccasional social events to foster connections among colleagues\nTravel industry discounts and flash exclusive staff fares\nWe support our employees through life's significant moments with leave options (e.g parental responsibilities, marriages, bereavements, relocations, etc.) in line with local laws.\nWish you were here? We do, too!\nSelection process steps*:\nHR interview (30 minutes)\n1st interview (1 hour): soft skills + technical knowledge + curiosity about the role.\n2nd interview (30min): final meeting with the Director\nOffer extended\n(*Please note the process can slightly vary. The recruiter in charge will share more details when setting up the interview)\nOur commitment to celebrate diversity and generate belonging\nAt the heart of our culture is a commitment to inclusion across race, gender, age, sexual orientation, religion, gender identity or expression, and accessibility. We strongly believe in an equal opportunity space, which is welcoming and celebrates the uniqueness of everyone who works here. We value different lived experiences and respect viewpoints, as we know unicity drives innovation. We want to make sure our people reflect the communities across the world we help travel.\nEligibility criteria:\nBy submitting your information and application, you confirm that you are legally authorised to work in the country of employment and that you do not require visa sponsorship to obtain employment visa status.","description_format":"text","description_chars":5257,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Switzerland","iso":"CH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Travel Agencies","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-11-04T21:12:07Z"}],"visa":[],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":1,"expected_fill_days":17,"reasons":["conf:2","velocity","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/lastminute-com-group-crm-application-engineer","json_url":"https://alion.io/job/lastminute-com-group-crm-application-engineer.json","meta":{"generated_at":"2026-11-06T13:53:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25571,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54303},"rest":"https://alion.io/mcp/rest/get_company?id=54303"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flastminute-com-group-crm-application-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flastminute-com-group-crm-application-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flastminute-com-group-crm-application-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/lastminute-com-group-crm-application-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flastminute-com-group-crm-application-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3769491}},{"tool":"search_jobs","arguments":{"company":"lastminute.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3769491},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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