{"id":3889152,"url":"https://alion.io/job/latam-cent-senior-site-reliability-engineer","title":"Senior Site Reliability Engineer","company":{"id":678591,"name":"Latam Cent","domain":"latamcent.com","url":"https://alion.io/company/latamcent","size_band":"51-200","is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"senior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["AR"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":false},{"name":"CI/CD","optional":false},{"name":"ClickHouse","optional":false},{"name":"Cloudflare","optional":false},{"name":"GCP","optional":false},{"name":"Grafana","optional":false},{"name":"Incident Management","optional":false},{"name":"Kubernetes","optional":false},{"name":"LLM","optional":false},{"name":"MySQL","optional":false},{"name":"Platform Engineering","optional":false},{"name":"PostgreSQL","optional":false},{"name":"Progressive Delivery","optional":false},{"name":"Sentry","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"SOC 2","optional":false},{"name":"Terraform","optional":false},{"name":"Claude Code","optional":true},{"name":"ISO 27001","optional":true},{"name":"JavaScript","optional":true},{"name":"Loki","optional":true},{"name":"Prometheus","optional":true}],"status":"live","first_seen_at":"2026-11-06T18:40:40Z","employer_posted_date":"2026-11-06","last_verified_at":"2026-11-09T06:50:44Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"About the Role\nWe are looking for a Senior Site Reliability Engineer (SRE / DevOps) to take ownership of production infrastructure across two SaaS platforms: Userflow and Beamer.\nYou will be responsible for the reliability, scalability, security, and cost efficiency of both platforms, which operate on separate technology stacks across US and EU regions. Together, they serve more than 52 million end users, making infrastructure performance and uptime critical to the customer experience.\nThis is a hands-on, senior-level individual contributor role with significant autonomy and direct collaboration with the CTO and engineering team. You will establish reliability standards, strengthen infrastructure automation, lead incident response, and ensure the platforms can scale as a small engineering team continues to ship rapidly using AI-powered development tools.\nWe are looking for someone who can independently make technical decisions, take ownership of production environments, and balance reliability with development speed.\nKey Responsibilities\nReliability Engineering: Define, implement, and maintain Service Level Objectives (SLOs) for critical customer-facing workflows, including SDK delivery, authentication, the product builder, and AI-powered features.\n\nCloud Infrastructure: Own and evolve production infrastructure across GCP and/or AWS, including Kubernetes, networking, autoscaling, and infrastructure upgrades across US and EU regions.\n\nDatabase Operations: Manage ClickHouse and relational databases, including PostgreSQL or MySQL, with responsibility for replication, backups, recovery testing, and capacity planning.\n\nInfrastructure as Code: Maintain and improve infrastructure automation using Terraform or similar tools, covering cloud resources, networking, and Cloudflare configuration.\n\nMonitoring and Observability: Own observability systems using Grafana, Sentry, and related tools. Establish actionable alerting and maintain visibility into production health.\n\nIncident Management: Lead on-call operations, production incident response, root cause analysis, and postmortems. Drive preventive improvements based on incident findings.\n\nSecurity and Isolation: Implement rate limiting, tenant isolation, and dedicated infrastructure environments for enterprise customers.\n\nCI/CD and Deployment: Build and maintain reliable deployment pipelines, progressive delivery processes, and fast rollback mechanisms to support frequent releases without compromising production stability.\n\nCost Optimization: Monitor and optimize infrastructure spending, including cloud resources and AI/LLM usage.\n\nCompliance: Support security controls, documentation, and evidence collection for SOC 2 compliance.\n\nRequirements\n7+ years of experience in SRE, DevOps, Platform Engineering, or a closely related role.\n\nAt least 3 years of direct production ownership within a SaaS environment.\n\nDeep hands-on experience with Google Cloud Platform (GCP) and/or AWS.\n\nStrong production experience managing Kubernetes environments, including deployments, networking, scaling, and upgrades.\n\nProven experience implementing Infrastructure as Code using Terraform or equivalent tools.\n\nProduction experience with ClickHouse or another columnar database, alongside PostgreSQL or MySQL.\n\nExperience operating distributed and multi-region production environments.\n\nStrong understanding of observability, monitoring, alerting, and incident management.\n\nSolid CI/CD experience, including deployment automation, progressive rollouts, and rollback strategies.\n\nAbility to independently assess technical risks, prioritize reliability improvements, and make sound infrastructure decisions.\n\nStrong written and verbal communication skills, with the ability to collaborate directly with engineers and executive leadership.\n\nEnglish proficiency: C1 or C2, with the ability to communicate technical decisions clearly in a distributed, international team.\n\nPreferred Qualifications\nExperience using AI coding agents such as Claude Code or similar tools for infrastructure automation and engineering workflows.\n\nAdvanced experience with the Grafana ecosystem, including Prometheus, Loki, and Grafana OnCall.\n\nPrevious experience supporting SOC 2 or ISO 27001 audits.\n\nExperience operating embedded JavaScript SDKs or mobile SDKs at scale.\n\nExperience managing dedicated infrastructure or isolated environments for enterprise SaaS customers.\n\nExperience optimizing cloud infrastructure and AI-related operational costs.\n\nCompensation & Logistics\nWork Arrangement: Fully remote.\n\nHiring Region: Latin America.\n\nTime Zone: Must be able to maintain strong working-hour overlap with US-based leadership and engineering teams.\n\nSeniority: Senior individual contributor with end-to-end production ownership.\n\nReporting Structure: Directly reports to the CTO.\n\nCompensation: USD-based, to be determined based on experience and technical expertise.\n\nWhat Success Looks Like\nFirst 90 Days\nMap and document both production infrastructure environments.\n\nEstablish SLOs and implement actionable monitoring and alerting.\n\nPut a structured on-call process in place.\n\nIdentify and deliver at least one measurable reliability or infrastructure cost improvement.\n\nFirst 12 Months\nBoth production environments are fully managed through Infrastructure as Code.\n\nFailover and disaster recovery processes are tested and documented.\n\nSafe, reliable deployments are happening multiple times per week.\n\nAn enterprise-grade tenant isolation model is implemented.\n\nInfrastructure and AI-related operational costs show a measurable downward trend.\n\nProduction reliability is consistently maintained as both platforms scale.\n\nCompany Overview\nUserflow is a product adoption platform that helps businesses guide users toward realizing the full value of their products. Its capabilities increasingly include AI-powered experiences, such as its Adoption Agent.\nBeamer, its sibling brand, provides in-app announcements and changelogs that help businesses communicate product updates directly to their users.\nBoth platforms operate within customer applications and serve a combined audience of more than 52 million end users across the United States and Europe.\nJoining the team means taking ownership of infrastructure behind two established SaaS products, working directly with the CTO, and helping a lean engineering organization move quickly while maintaining high standards of reliability and performance.\nWhy Join?\nHigh-impact ownership: Take direct responsibility for production infrastructure across two established SaaS platforms.\n\nDirect access to leadership: Work closely with the CTO and have a meaningful voice in technical decisions.\n\nAI-driven engineering: Join a team that actively integrates AI tools into its daily development workflows.\n\nMeaningful scale: Support two products reaching more than 52 million end users.\n\nAutonomy: Work in a lean engineering environment without unnecessary corporate layers.","description_format":"text","description_chars":6971,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Argentina","iso":"AR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-11-06T20:37:36Z"}],"visa":[],"liveness":{"score":54,"band":"ok","label":"Likely open","p_open":1,"p_active":0.542,"p_room":1,"age_days":2,"expected_fill_days":47,"reasons":["conf:3","agency","velocity","win:early"],"computed_at":"2026-11-09T06:03:00Z"},"pay":null,"html_url":"https://alion.io/job/latam-cent-senior-site-reliability-engineer","json_url":"https://alion.io/job/latam-cent-senior-site-reliability-engineer.json","meta":{"generated_at":"2026-11-09T07:19:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4426,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":678591},"rest":"https://alion.io/mcp/rest/get_company?id=678591"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flatam-cent-senior-site-reliability-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flatam-cent-senior-site-reliability-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flatam-cent-senior-site-reliability-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/latam-cent-senior-site-reliability-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flatam-cent-senior-site-reliability-engineer"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3889152}},{"tool":"search_jobs","arguments":{"company":"latamcent.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3889152},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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