{"id":2978184,"url":"https://alion.io/job/latamrecruit-case-coordinator","title":"Case Coordinator","company":{"id":4455421,"name":"LatamRecruit","domain":"latamrecruit.com","url":"https://alion.io/company/latamrecruit","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":[],"countries":[],"hiring_countries":["AR","BR","CO","BO","CL","EC","FK","GF","GY","PY","PE","SR","UY"],"hiring_countries_total":13,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-21T03:23:58Z","employer_posted_date":null,"last_verified_at":"2026-10-21T03:23:58Z","board_verified":false,"closed_at":null,"days_open":1,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":1},"description":"Job Description: Case Coordinator (Surrogacy Program)Location: Fully Remote\nRegion Preference: South America\nGender Preference: Female candidate preferred\nEmployment Type: Full-time\nRole OverviewWe are seeking a highly compassionate, organized, and client-focused Case Coordinator to support surrogates throughout their full surrogacy journey. This is a fully remote position responsible for coordinating care, communication, and case management across multiple stakeholders, ensuring a seamless, supportive, and well-structured experience for all parties involved.\nThe ideal candidate will bring strong interpersonal skills, healthcare exposure (preferably OB-GYN or medical background), excellent English communication, and the ability to manage complex workflows in a sensitive, client-centric environment.\nKey RequirementsCore Qualifications\nStrong English fluency (spoken and written) – video pre-screen required\n\nBased in South America\n\nBackground in medical, healthcare, or OB-GYN strongly preferred\n\nBachelors degree in a healthcare-related field preferred\n\nBasic understanding of:\nOB-GYN care\n\nMedical insurance\n\nHealthcare systems\n\nThird-party coordination in healthcare settings\n\nProfessional Skills\nHighly organized and detail-oriented\n\nStrong multitasking and prioritization abilities\n\nExcellent interpersonal and communication skills\n\nStrong customer service orientation and empathy\n\nClient-centric mindset with a passion for care coordination\n\nComfortable working with CRM systems\n\nProficient in Microsoft Office tools (Email, Excel, Word, PowerPoint)\n\nAbility to represent the company professionally and positively\n\nProactive problem-solver with strong ownership mindset\n\nKey ResponsibilitiesCase & Client Management\nUnderstand the surrogacy process and guide surrogates through every stage of the journey\n\nBuild strong relationships and create a supportive, client-centric experience for surrogates\n\nServe as the primary liaison between:\nIntended parents\n\nSurrogates\n\nFertility clinics\n\nAttorneys\n\nMental health professionals\n\nProcess Coordination\nGuide clients through all stages of the surrogacy lifecycle:\nScreening\n\nMatching\n\nLegal processes\n\nMedical processes\n\nPregnancy journey\n\nDelivery\n\nSchedule medical and related appointments\n\nFollow up on results and request medical records\n\nCoordinate documentation across stakeholders\n\nCase Operations\nMaintain accurate and up-to-date:\nCase files\n\nDocumentation\n\nTimelines\n\nMilestones\n\nMonitor case progress and ensure no steps are missed\n\nTrack and manage daily activities using the CRM system\n\nEnsure task completion and workflow continuity\n\nOwnership & Performance\nDemonstrate strong attention to detail and quality of execution\n\nTake initiative to solve issues in a timely and professional manner\n\nProactively identify risks and delays in case progression\n\nPerform other duties as assigned\n\nIdeal Candidate Profile\nEmpathetic, calm, and emotionally intelligent\n\nPassionate about supporting families and surrogates\n\nComfortable working in emotionally sensitive healthcare environments\n\nHighly reliable, accountable, and process-driven\n\nStrong coordination and relationship-building capability\n\nWhat We Offer\nFully remote work 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