{"id":1428358,"url":"https://alion.io/job/latham-careers-workplace-experience-agent-2","title":"Workplace Experience Agent","company":{"id":1860782,"name":"Latham & Watkins","domain":"lwcareers.com","url":"https://alion.io/company/lwcareers","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"middle","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":65000,"max":75000,"currency":"USD","period":"year","gross":null,"usd_annual":75000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Teams","optional":false},{"name":"ServiceNow","optional":false}],"status":"live","first_seen_at":"2026-09-29T00:31:27Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-20T18:12:18Z","board_verified":true,"closed_at":null,"days_open":21,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":21},"description":"About Latham & Watkins\nLatham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.\nAbout the Role\nThe Workplace Experience Agent is an integral part of Latham’s Workplace Experience team and will be responsible for overseeing, anticipating, facilitating, and fulfilling the frontline support needs for all personnel and guests working in our space, with a particular focus on their work area and related requests and requirements, while establishing and maintaining genuine connections with clients, creating customized and seamless experiences, greeting and escorting visitors, addressing client concerns, anticipating needs, and providing information about amenities and services. This role will be located in our New York office.\nThis role will be located in our New York office. Please note that this role requires an in-office presence. \nResponsibilities & Qualifications\nOther key responsibilities include:\nExecuting effective processes and strategies for managing client support within the office, collaborating with colleagues and departments to ensure seamless service delivery, fulfilling ServiceNow tickets, conducting quality assurance checks, and coordinating cross-departmental efforts\nEnsuring workstations and collaboration spaces are presentable and equipped to client specifications, verifying technology functionality, providing first-line technology assistance, and utilizing the firm’s Workplace Experience technology tools to enhance client support\nIdentifying, delegating, and addressing uncompleted tasks appropriately, preparing for the day in advance, prioritizing multiple deadlines, and performing quality checks on client requests to deliver outstanding support\nOperating as an on-the-ground project manager, facilitating connections between departments and utilizing firm resources like ServiceNow and MS Teams, assisting with special projects, offsite experiences, and adhering to globally standardized service level agreements\nProtecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains \nWe’d love to hear from you if you:\nPossess a working knowledge of health and safety standards and regulations to ensure compliance and promote a safe environment\nDemonstrate a willingness to complete all tasks and learn new skills, with flexibility and eagerness to grow professionally\nExhibit comfort in utilizing and navigating various technology platforms and applications to enhance efficiency and productivity\nAnd have:\nA high school diploma or an equivalent \nA minimum of three (3) years of workplace experience or related experience \nBenefits & Additional Information\nSuccessful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:\nHealthcare, life and disability insurance\nA generous 401k plan\nAt least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure\nWell-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)\nProfessional development programs\nEmployee discounts\nAffinity groups, networks, and coalitions for lawyers and staff\nLatham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.\nPlease click here to view the full job description for this role.\nPlease click here to review your rights under U.S. employment laws. #EntryLevel #LI-KC2 #wayup\nPay Range\nUSD $65,000.00 - USD $75,000.00 /Yr.","description_format":"text","description_chars":4580,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":[],"lifecycle":[{"event":"open","at":"2026-09-29T00:31:27Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 99 · green card filings: 22","filings_12m":99,"filings_prev_12m":90,"green_card_filings_12m":22,"median_offered_wage_usd":279773,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":26,"band":"fade","label":"Fading","p_open":1,"p_active":0.577,"p_room":0.45,"age_days":21,"expected_fill_days":11,"reasons":["conf:0","velocity","win:tail","comp:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":75000,"is_top_pay":false},"html_url":"https://alion.io/job/latham-careers-workplace-experience-agent-2","json_url":"https://alion.io/job/latham-careers-workplace-experience-agent-2.json","meta":{"generated_at":"2026-10-20T21:02:02Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24443,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1860782},"rest":"https://alion.io/mcp/rest/get_company?id=1860782"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flatham-careers-workplace-experience-agent-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flatham-careers-workplace-experience-agent-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flatham-careers-workplace-experience-agent-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/latham-careers-workplace-experience-agent-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flatham-careers-workplace-experience-agent-2"}]}