{"id":4297271,"url":"https://alion.io/job/latham-watkins-technology-support-analyst-i","title":"Technology Support Analyst I","company":{"id":1860782,"name":"Latham & Watkins","domain":"lw.com","url":"https://alion.io/company/lwcareers","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":27,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Support","role_family":"Support","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["New York, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":115000,"currency":"USD","period":"year","gross":null,"usd_annual":115000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"VMWare","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-11-14T01:49:28Z","employer_posted_date":"2026-11-14","last_verified_at":"2026-11-14T15:44:15Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Latham & Watkins\nLatham & Watkins is one of the world’s leading global law firms advising the businesses and institutions that drive the global economy. We are the market leaders in major financial and business centers around the world. Our investment in people, commitment to innovation, and focus on the future empower you to build an incredible career and thrive as an exceptional professional in a supportive culture. If you aspire to be the best, and work with the best, this is where you belong.\nAbout the Role\nThe Technology Support Analyst I is an integral part of Latham’s Technology & Information Services team and will be responsible for providing support to the office regarding the resolution of complex desktop, notebook, and remote computing issues, while providing support for desktop and notebook systems, hardware, and customer-related services, Cisco Voice Over Internet Protocol (VOIP) administration, and associated equipment related to these systems and applications, printers, and Multi-Functional Device (MFD) hardware and settings. This role will be located in our New York office. Please note that this role will require an in-office presence of five days per week.\nResponsibilities & Qualifications\nOther key responsibilities include:\nTroubleshooting problems involving hardware, systems software, and applications, troubleshooting a variety of symptoms to diagnose the actual problem, determining whether the problem is with technology or end-user training and problem solving\nProviding assistance to end users for firm-approved applications using a variety of different methods with software including, Microsoft Office, Outlook, Adobe Acrobat, iManage, Litera ChangePro, InTapp Time, Bighand Digital Dictation, Remote Computing (VMware and VPN), and other applications as deemed necessary\nKeeping abreast of new technologies and reviewing appropriate technology media sites\nWorking with Intune and Blackberry Enterprise Server to support our mobile platform, quickly assessing situations, and providing solutions for remote access issues\nSetting up, configuring, and installing software on PC computers, notebook computers, printers, and networking equipment\nProtecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Latham & Watkins retains \nWe’d love to hear from you if you:\nDemonstrate expert knowledge and proficiency in a wide variety of software programs, including Windows 10 and Microsoft Office 365 (Word, PowerPoint, Excel, and Outlook), iManage Work 10, and Litera ChangePro\nPossess expert knowledge of standard hardware components and peripherals \nExhibit the ability to develop knowledge of firm templates and macros, the intranet, and other custom firm applications and tools\nAnd have:\nA high school diploma, preferably a bachelor’s degree in computer science or information systems \nA minimum of three (3) years of technology support experience \nExperience in installations, upgrades, training, and technical documentation, preferably\nBenefits & Additional Information\nSuccessful candidates will not only be provided with an outstanding career opportunity and welcoming environment, but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Latham’s comprehensive benefit program which includes:\nHealthcare, life and disability insurance\nA generous 401k plan\nAt least 11 paid holidays per year, and a PTO program that accrues 23 days during the first year of employment and grows with tenure\nWell-being programs (e.g. mental health services, mindfulness and resiliency, medical resources, well-being events, and more)\nProfessional development programs\nEmployee discounts\nAffinity groups, networks, and coalitions for lawyers and staff\nLatham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including, but not limited to, hair texture and protective hairstyles), color, religion, sex, age, national origin, sexual orientation, gender identity, veteran status (including veterans of the Vietnam era), gender expression, marital status, or any other characteristic or condition protected by applicable statute.\nPlease click here to view the full job description for this role.\nPlease click here to review your rights under U.S. employment laws.\n#Associate #LI-EK1\nPay Range\nUSD $100,000.00 - USD $115,000.00 /Yr.","description_format":"text","description_chars":4552,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":["401k plan","Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Legal Services"],"lifecycle":[{"event":"open","at":"2026-11-14T01:49:28Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 99 · green card filings: 22","filings_12m":99,"filings_prev_12m":90,"green_card_filings_12m":22,"median_offered_wage_usd":279773,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)","US Department of Labor: PERM disclosure data (green cards)"],"filings_for_role_12m":0}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":27,"reasons":["conf:4","velocity","win:early","comp:junior"],"computed_at":"2026-11-14T05:58:10Z"},"pay":{"stated_usd_annual":115000,"is_top_pay":true},"html_url":"https://alion.io/job/latham-watkins-technology-support-analyst-i","json_url":"https://alion.io/job/latham-watkins-technology-support-analyst-i.json","meta":{"generated_at":"2026-11-14T20:23:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":25612,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":1860782},"rest":"https://alion.io/mcp/rest/get_company?id=1860782"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Flatham-watkins-technology-support-analyst-i"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Flatham-watkins-technology-support-analyst-i"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Flatham-watkins-technology-support-analyst-i"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/latham-watkins-technology-support-analyst-i\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Flatham-watkins-technology-support-analyst-i"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4297271}},{"tool":"search_jobs","arguments":{"company":"lw.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4297271},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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