People Experience Administrator
As part of our commitment to increasing Aboriginal and Torres Strait Islander employment, Aboriginal and/or Torres Strait Islander candidates will be given priority consideration. All other candidates are welcome to apply. This approach is a special measure under section 12 of the Equal Opportunity Act 2010 (Vic), designed to promote substantive equality.
What you'll be doing
Coordinating key employee lifecycle administration, including offers, onboarding, employment changes and offboarding.
Maintaining accurate and compliant employee records, HR systems and documentation, including safety screening, right-to-work checks and accreditation requirements.
Providing timely and helpful support to employees and managers, responding to queries and escalating more complex matters where required.
Supporting the administration of learning and development activities, including training logistics, provider coordination, attendance and participant communication.
Maintaining the Learning Management System (LMS), supporting users, managing course information and producing participation and completion reports.
Managing shared inboxes, invoices and general administration to keep People Experience and learning activities running smoothly.
Providing administrative support across the broader People team, including projects and initiatives across Diversity, Inclusion & Belonging and Health, Safety & Wellbeing.
Contributing to continuous improvement, identifying opportunities to streamline processes and improve the employee experience.
What we're looking for (key selection criteria)
Demonstrated administrative experience, preferably within HR, Learning & Development, Safety, or Recruitment environments.
Excellent interpersonal and customer service skills, with the ability to build effective working relationships with internal and external stakeholders.
Strong organisational and administrative skills, including high attention to detail, time management, and the ability to manage competing priorities.
Proven ability to handle sensitive and confidential information with discretion and professionalism.
Experience monitoring shared inboxes and escalating queries appropriately to ensure timely resolution.
Demonstrated ability to work both independently and collaboratively within a team environment.
Commitment to continuous improvement and a proactive approach to streamlining processes and systems.
Understanding of, or a demonstrated commitment to upholding, Child Safe Standards in the workplace.
Strong communication and interpersonal skills, with the ability to engage effectively with people from diverse backgrounds.
Demonstrated commitment to the values of Launch Housing and our mission to end homelessness.