{"id":2502608,"url":"https://alion.io/job/launch-housing-salesforce-specialist","title":"Salesforce Specialist","company":{"id":6851,"name":"Launch Housing","domain":"launchhousing.org.au","url":"https://alion.io/company/launch-housing","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Lever","truth_index":null},"role":"Enterprise Apps","role_family":"Enterprise Apps","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Collingwood, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":58,"max":61,"currency":"AUD","period":"hour","gross":null,"usd_annual":86000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-14T01:47:42Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-20T05:18:32Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"This is a permanent part-time (22.8 hours per week) role.\nOverview of the position\nThe Salesforce Specialist provides specialised Salesforce administration, governance, optimisation and continuous improvement support for Launch Housing. Positioned within the Partnerships & Engagement team, the role works with stakeholders to ensure the platform effectively supports fundraising, philanthropy, partnerships, marketing and supporter engagement, while maintaining high-quality data, efficient processes and reliable reporting. Working under limited direction and within established strategies, policies, architecture and delegations, the Salesforce Specialist provides specialist advice to managers and stakeholders and translates business requirements into practical system solutions. The role exercises initiative and professional judgement in platform configuration, data governance, security, integrations, automation, reporting and release management, with guidance available for complex or unusual matters.\nA key priority in the first year will be supporting Launch Housing’s implementation of Salesforce and transition from Microsoft Dynamics 365. This includes coordinating requirements, contributing to data migration governance and solution assurance, supporting testing and business-process improvements, and developing user adoption and change resources. Working with internal stakeholders, implementation partners and vendors, the role will assess options and risks, provide specialist recommendations, monitor assigned deliverables and support the successful establishment of Salesforce as Launch Housing’s core supporter relationship management platform.\nThe Salesforce Specialist contributes functional expertise by maintaining platform governance, standards, controls and operating procedures; coordinating the work of vendors and implementation partners; and supporting the capability of users and super-users. The role contributes to the Salesforce roadmap and identifies practical opportunities to improve organisational processes, supporter experiences and relationship-management practices through technology, automation and data insights. Through this work, the position helps ensure the platform remains secure, reliable, compliant and aligned with approved organisational priorities.\nWhat you'll be doing\nSupport the implementation and rollout of Salesforce across Launch Housing, working closely with implementation partners and key stakeholders to ensure a smooth transition from Microsoft Dynamics 365.\nLead the development and delivery of training materials, user guides and support resources to build user confidence and encourage effective adoption of Salesforce.\nManage the ongoing administration, configuration and maintenance of Salesforce, ensuring the platform remains reliable, secure and aligned with organisational needs.\nOversee user accounts, permissions, system configurations and support requests, ensuring timely resolution and a positive user experience.\nWork closely with the IT team to ensure Salesforce remains secure, compliant and integrated with organisational systems, in line with data governance and information security requirements.\nDevelop and maintain reports and dashboards that provide meaningful insights into fundraising performance, donor engagement, partnership pipelines and campaign outcomes.\nMaintain high standards of data quality, accuracy and integrity, supporting stakeholders to use Salesforce effectively to strengthen supporter relationships and inform decision-making.\nIdentify and implement opportunities for automation, system enhancements and process improvements to streamline fundraising, philanthropy, partnership and marketing activities.\nCoordinate system updates, releases and enhancements, maintaining accurate documentation, procedures and knowledge resources to support ongoing system improvement.\nWhat we're looking for (key selection criteria)\nSalesforce Specialist Certification, with additional Salesforce certifications being highly desired. \nDemonstrated experience administering Salesforce in a medium to large organisation. \nExperience supporting system implementation, enhancement or digital transformation projects. \nStrong understanding of data quality, governance and information security principles.\nExperience providing user support, training and stakeholder engagement.\nStrong analytical and problem-solving skills.\nExperience supporting CRM migrations, particularly from Microsoft Dynamics 365 to Salesforce.\nExperience with Salesforce Nonprofit Cloud.\nExperience with integrations, data migration and vendor management.\nDemonstrated ability to manage competing priorities and work collaboratively across teams.\nUnderstanding of, or a demonstrated commitment to upholding, Child Safe Standards in the workplace.\nStrong communication and interpersonal skills, with the ability to engage effectively with people from diverse backgrounds.\nDemonstrated commitment to the values of Launch Housing and our mission to end 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now","p_open":1,"p_active":0.854,"p_room":1,"age_days":5,"expected_fill_days":27,"reasons":["conf:3","win:early"],"computed_at":"2026-10-19T05:45:15Z"},"pay":{"stated_usd_annual":86000,"is_top_pay":false},"html_url":"https://alion.io/job/launch-housing-salesforce-specialist","json_url":"https://alion.io/job/launch-housing-salesforce-specialist.json","meta":{"generated_at":"2026-10-20T05:21:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per 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