{"id":1190820,"url":"https://alion.io/job/launchdarkly-senior-customer-success-manager-emea","title":"Senior Customer Success Manager - EMEA","company":{"id":7699,"name":"LaunchDarkly","domain":"launchdarkly.com","url":"https://alion.io/company/launchdarkly","size_band":"501-1000","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"A","score":91,"open_postings":7,"ghost_share":0,"stale_share":0.143,"repost_share":0,"time_to_fill_p50_days":78,"computed_at":"2026-09-24T05:45:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_regions","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["DE","FR","AE","GB","AT","BE","BA","BG","HR","CY","CZ","DK","EG","FI","HU","IE","IL","IT","KE","NL","NG","NO","PL","RO","SA","RS","ZA","ES","SE","CH","TR","UA","AL","DZ","AD","AO","BH","BJ","BW","BF"],"hiring_countries_total":115,"salary":null,"salary_estimate":{"min_usd":85000,"max_usd":185000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":683},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-09-24T14:36:10Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T19:47:55Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About the Job:\nThe Customer Success Manager reports directly into the regional CS leader and represents LaunchDarkly as the direct point-of-contact with our customers post-sales. They are LaunchDarkly subject-matter experts guiding our new and expanding customers towards implementation and adoption and helping them achieve their desired use-cases and realize value. The best candidate for this role will be passionate about customer success with a keen interest in software development and DevOps, balanced with a strong sales acumen. In LaunchDarkly GTM, we are all customer-obsessed and striving for massive year over year growth. \nResponsibilities:\nCustomer Onboarding: You will shepherd in new customers from the sales handoff through successful activation in the product. This includes building out success plans to get customers up to speed in the platform, project management through onboarding, helping customers leverage the most appropriate enablement paths and assessing customer’s adoption on an ongoing basis. \nRisk Identification and Mitigation: You’ll work to proactively identify and diagnose risk inhibiting adoption or that may cause churn and contraction. You’ll own building a risk mitigation strategy and coordinating across the account team to effectively steer the customer to success. \nTechnical Guidance: You’ll maintain a deep level of LaunchDarkly product knowledge and be expected to provide customers with direction on implementation and adoption best practices.\nPrescriptively Sell: You maintain a pulse on how our customers are tracking against their key goals and outcomes identifying opportunities for customers to purchase additional products, services and adopt new features needed for them to maximize the value of our solution.\nTrusted Advisor: You understand your customers like no other and have built enough trust to act as an extension of their team. You provide prescriptive guidance to customers to help them get the most out of their LaunchDarkly purchase. \nBuild Champions & Executive Relationships: You are an expert champion builder. You consistently work to identify & support key advocates within your customers’ organization who actively promote the value of LaunchDarkly. In partnership with your Champion, you’re able to leverage success metrics & value driven insights to gain sponsorship at an Executive level.\nRenewal and Expansion focused: You are comfortable owning a number and forecasting on a weekly basis. You will work directly with customers, sales and deal desk to execute renewal agreements on time and to identify expansion opportunities within your accounts\nAbout You:\nEntrepreneurial and Self-Motivated: You are driven and proactive, taking ownership of your role and responsibilities. You operate with a high level of urgency at all times. You thrive in a fast paced, start-up environment. \nPassion for Learning and Growth: You are enthusiastic about continuous learning and personal development at LaunchDarkly. You view feedback as a necessity for growth so consistently seek it out and give it.\nIntellectual Curiosity: You have a hunger for knowledge and are naturally a question-asker. \nExcellent Communication: Your written and spoken communication skills are outstanding.\nOrganized & Autonomous: You are capable of efficiently managing your workload and have a process for time management. You do not require a lot of external direction to prioritize your work. \nHighly Adaptable: You excel in a fast-paced and dynamic organizational setting.\nStrong Sales Acumen: You have a high level of sales acumen, strong negotiation skills and are eager to own a number. This is a commercially focused CS organization.\nNatural Problem Solver: You have strong critical thinking skills and enjoy the process of solving complex customer problems. You are able to escalate issues when necessary in a clear, effective manner. \nTeam Player: You collaborate well with others, know when to pull specialists or leaders in and keep others informed proactively. Win as a team!\nQualifications:\n5+ years in a customer-facing role, ideally in account management, customer/partner success or onboarding/implementation with a track record of exceeding targets.\nExperience owning the renewal process and being held accountable to a retention quota. This is a commercially oriented Customer Success team.\nStrong discovery and qualification skills; training in Command of the Message, MEDDIC or another sales methodology is preferred. \nStrong project management skills. You should have experience holding customers and cross-functional teams accountable to a timeline.\nExperience working on a technical product, ideally interacting with developers or other technical personas as your primary customer. Experience within the DevOps space preferred. \nExperience with both proactive and reactive customer success motions. \nWe will teach you all about LaunchDarkly, but you should have an existing level of technical knowledge and know-how.\nProven ability to advocate for both your customers and your company. You know how to be the voice of the customer in the company while mediating between the customer's requests and the company's vision.\nAbout LaunchDarkly:\nModern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare \"big-bang\" technology migrations. \nThe LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by:\nImproving the velocity and stability of software releases, without the fear of end customer outages\nDelivering targeted experiences by easily personalizing features to customer cohorts\nMaximizing the business impact of every feature through the ability to experiment and optimize\nCoordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types\nImproving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability\nAt LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status.\nDo you need a disability accommodation?\nFill out this accommodations request form and someone from our People Operations team will contact you for assistance. \nYour safety matters to us. To protect yourself from potential scams, LaunchDarkly recruiters will only contact you from @launchdarkly.com email addresses or via LinkedIn from \"Verified Recruiter\" accounts. Be cautious of emails from other domains. Legitimate LaunchDarkly recruiters will never ask for money, fees, or banking information before making a job offer. LaunchDarkly will never make a job offer without conducting a formal interview process. Our interview process does not involve asking detailed questions by email. If you are ever unsure about a communication that you receive, don't click any links-visit Careers | LaunchDarkly directly for confirmed job openings and links to apply.\nPlease notify us of any fraudulent representation by sending an email to .","description_format":"text","description_chars":7843,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Continuous learning"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"region"},{"name":"France","iso":"FR","kind":"region"},{"name":"United Arab Emirates","iso":"AE","kind":"region"},{"name":"United Kingdom","iso":"GB","kind":"country"},{"name":"Austria","iso":"AT","kind":"region"},{"name":"Belgium","iso":"BE","kind":"region"},{"name":"Bosnia and 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